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IEC 62443 vs ISO/IEC 27001: Which One Should Industrial Companies Choose?

Industrial companies usually should not choose between IEC 62443 and ISO/IEC 27001. ISO/IEC 27001 builds an information security management system for the whole organization, while IEC 62443 helps secure OT, SCADA, PLC, DCS, zones, conduits, integrators and automation suppliers. The best approach is ISO/IEC 27001 for governance and IEC 62443 for the industrial environment.

Prepared by: CCyber Editorial Team

Short answer

In industrial companies, the best answer is usually: use both standards, but for different purposes. Choose ISO/IEC 27001 as the information security management system for the whole organization: policies, risks, roles, audits, board oversight, suppliers and continual improvement. Choose IEC 62443 as the specialist standard for OT: zones, conduits, security levels, requirements for control systems, components, integrators and automation suppliers. ISO/IEC 27001 helps manage security. IEC 62443 helps secure the industrial environment.

Last updated

July 2026

Who this article is for

  • boards of manufacturing companies
  • operations and production directors
  • maintenance managers
  • automation engineers and OT engineers
  • CISOs, CTOs and IT directors
  • people responsible for ISO 27001
  • people responsible for IEC 62443
  • critical infrastructure operators
  • industrial, energy, water, transport, logistics and healthcare organizations
  • OT integrators and automation suppliers
  • companies preparing for NIS2, KSC, customer audits or supply chain requirements

Key takeaways

  1. ISO/IEC 27001 and IEC 62443 are not substitutes. ISO/IEC 27001 is an information security management system standard, while IEC 62443 is a family of standards for industrial automation and control systems security.
  2. ISO/IEC 27001 works well as a governance framework for the whole company: risks, policies, audits, suppliers, board oversight and continual improvement.
  3. IEC 62443 is the better choice for securing OT in practice: PLC, SCADA, DCS, HMI, engineering workstations, zones, conduits, integrators and automation service providers.
  4. An ISO/IEC 27001 certificate does not automatically mean that a plant has well-secured OT. The certification scope and actual industrial controls must be checked.
  5. The best model for industry is ISO/IEC 27001 as the management system and IEC 62443 as the specialist technical and organizational requirements for OT.

What is ISO/IEC 27001?

ISO/IEC 27001 is an international standard defining requirements for an information security management system, or ISMS. It helps an organization establish, implement, maintain and improve information security using a risk-based approach.

ISO/IEC 27001 covers, among other areas:

  • organizational context
  • leadership and board accountability
  • information security policies
  • risk assessment
  • risk treatment
  • security objectives
  • employee competence and awareness
  • documented information control
  • monitoring and measurement
  • internal audits
  • management reviews
  • corrective actions
  • Annex A controls

The greatest value of ISO/IEC 27001 is organizing security management across the organization. The standard helps answer: does the company have a repeatable system for managing information risk?

What is IEC 62443?

IEC 62443 is a family of cybersecurity standards for industrial automation and control systems, often referred to as IACS. It applies to OT environments where digital systems affect physical processes.

IEC 62443 is especially important for:

  • manufacturing plants
  • energy
  • water utilities
  • transport
  • logistics
  • critical infrastructure
  • building automation
  • medical and technical systems
  • industrial integrators
  • OT component suppliers
  • OT maintenance service providers

IEC 62443 helps answer: how do we secure control systems, automation and OT in a way that matches industrial risk?

The simplest comparison

ISO/IEC 27001

  • type: information security management system
  • scope: whole organization or selected ISMS scope
  • main goal: managing information security risk
  • strongest value: governance, auditability, certification, continual improvement
  • best for: board, IT, compliance, suppliers, policies, risks, processes
  • limitation: does not automatically provide detailed OT security architecture

IEC 62443

  • type: family of standards for IACS and OT security
  • scope: industrial systems, automation, control, components and suppliers
  • main goal: control system security throughout the lifecycle
  • strongest value: zones, conduits, security levels, OT technical requirements
  • best for: SCADA, PLC, DCS, HMI, OT, integrators, automation suppliers, industrial systems
  • limitation: does not replace a full organization-wide information security management system

When should ISO/IEC 27001 be chosen?

When the company needs a certificate for customers

ISO/IEC 27001 is recognized in B2B sales, tenders, customer audits and partner discussions. When customers ask for an information security certificate, they usually mean ISO/IEC 27001.

It is a strong choice when the company:

  • sells to large B2B customers
  • handles customer data
  • participates in tenders
  • must answer security questionnaires
  • wants to show security management maturity
  • needs a formal ISMS

When the company wants to organize governance

ISO/IEC 27001 is very useful for organizing information security management: roles, policies, risk assessments, documentation, corrective actions and management reviews.

In industry, ISO/IEC 27001 can help with:

  • board-level cyber risk management
  • security policies
  • supplier management
  • employee training
  • incident response
  • business continuity
  • internal audit
  • board reporting

When the company prepares for NIS2, KSC or customer requirements

ISO/IEC 27001 can be a good backbone for risk management and evidence. It helps create a risk register, risk treatment plan, policies, procedures and evidence needed in audits and regulatory requirements.

Important note: ISO/IEC 27001 helps, but does not automatically replace detailed NIS2, KSC or OT requirement analysis.

When should IEC 62443 be chosen?

When the problem concerns OT, not only IT

If the company has PLC, SCADA, DCS, HMI, engineering workstations, supplier remote access, industrial networks or production lines, IEC 62443 is the more natural technical and operational standard.

It is a strong choice when the company wants to secure:

  • PLC controllers
  • SCADA system
  • DCS
  • HMI
  • engineering workstations
  • safety systems
  • industrial networks
  • integrator remote access
  • IT-OT segmentation
  • configuration and program backups

When the company needs zones and conduits

IEC 62443 helps divide the OT environment into zones and conduits. This is very practical in OT because not every system should communicate with every other system.

Example:

  • IT zone
  • industrial DMZ zone
  • SCADA zone
  • production line zone
  • safety zone
  • supplier zone
  • conduits between zones

This approach helps determine where industrial firewalls, jump servers, monitoring, protocol restrictions, MFA and access control are needed.

When the company works with integrators and automation suppliers

IEC 62443 distinguishes roles in the industrial ecosystem: asset owners, integrators, service providers and component manufacturers. This matters because OT security depends on many parties.

The standard helps define requirements for:

  • plant owner
  • system integrator
  • maintenance service provider
  • device manufacturer
  • software and hardware component supplier
  • remote access provider

Best recommendation for industry

The best approach is not “IEC 62443 or ISO/IEC 27001”. The best approach is:

  • ISO/IEC 27001 as the organization-wide information security management system
  • IEC 62443 as the specialist standard for OT and industrial systems
  • NIST CSF as an additional framework for risk communication and roadmap where the company needs simpler board language

In practice:

  • ISO/IEC 27001 says how to manage security
  • IEC 62443 says how to secure industrial systems
  • NIST SP 800-82 helps understand OT specifics and differences from IT
  • MITRE ATT&CK for ICS helps build realistic industrial threat scenarios

Example combined model

Layer 1: governance and ISMS

Use ISO/IEC 27001 here.

  • information security policy
  • ISMS scope
  • risk register
  • risk treatment plan
  • roles and responsibilities
  • internal audits
  • management reviews
  • corrective actions

Layer 2: OT and control systems

Use IEC 62443 here.

  • zones and conduits
  • security levels
  • control system requirements
  • IT-OT segmentation
  • supplier remote access
  • patch management in OT
  • PLC, SCADA, DCS and HMI configuration backups
  • requirements for integrators and suppliers

Layer 3: plant operational resilience

Combine ISO/IEC 27001, IEC 62443, business continuity and operational practice here.

  • OT incident response plan
  • minimum production operating plan
  • configuration recovery test
  • tabletop exercises for IT, OT and production
  • crisis communication
  • board risk reporting

Key practical differences

1. Scope

ISO/IEC 27001 covers the information security management system within a defined organizational scope. It can cover OT, but only if the company deliberately includes OT in the scope, risks and controls.

IEC 62443 is designed from the start for industrial environments, automation and control systems.

2. Language

ISO/IEC 27001 uses management language: context, risk, policies, objectives, audit, management review and improvement.

IEC 62443 uses OT language: IACS, zones, conduits, security levels, control systems, components, integrators and industrial lifecycle.

3. Certification

ISO/IEC 27001 is widely used as a certifiable management system for organizations. The certificate can be important for customers, tenders and partners.

IEC 62443 can be used to assess systems, components, development processes and suppliers, but it is not the same type of organization-wide certificate as ISO/IEC 27001. In practice, it must be clear what is being assessed: a plant, system, component, integrator process or manufacturer process.

4. Risk approach

ISO/IEC 27001 requires an information security risk management process.

IEC 62443 guides risk assessment in the context of industrial systems, zones, conduits and target security levels.

5. Security priorities

ISO/IEC 27001 often works with confidentiality, integrity and availability.

In OT, priorities are often different: safety, process availability, control integrity, product quality, environmental protection and then data confidentiality.

What to choose by company type?

Manufacturing company without ISO 27001 and without an OT security programme

Best choice: start with a short IT-OT risk assessment, then build ISO/IEC 27001 basics and IEC 62443 basics in parallel.

First actions:

  • OT asset inventory
  • IT-OT connection map
  • supplier remote access review
  • MFA for remote access
  • PLC and SCADA configuration backups
  • risk register
  • board report

Manufacturing company with ISO 27001 but without detailed OT security

Best choice: extend the existing ISMS with OT risks and use IEC 62443 for detailed industrial requirements.

Check:

  • whether OT is in the ISMS scope
  • whether the risk register includes OT
  • whether internal audits include OT
  • whether OT suppliers are assessed
  • whether zones and conduits exist
  • whether the incident plan covers OT

Plant with critical production lines

Best choice: IEC 62443 as the technical priority for OT, ISO/IEC 27001 as governance and risk management.

Priorities:

  • IT-OT segmentation
  • zones and conduits
  • supplier remote access
  • OT monitoring
  • configuration backups
  • operator emergency procedures
  • recovery test

OT integrator or automation service provider

Best choice: IEC 62443 for service and integration requirements, ISO/IEC 27001 for information security management in the company.

Priorities:

  • secure design and integration process
  • customer access control
  • remote access management
  • security of service laptops
  • change and deployment procedures
  • evidence for industrial customers

OT component or industrial device manufacturer

Best choice: IEC 62443-4-1 and IEC 62443-4-2 for product security and development process, ISO/IEC 27001 for organizational ISMS.

Priorities:

  • secure development lifecycle
  • product vulnerability management
  • secure updates
  • secure default configuration
  • product security documentation
  • customer lifecycle support

How to combine ISO/IEC 27001 and IEC 62443 step by step?

Step 1: define ISMS scope and OT scope

First determine whether OT is formally included in the information security management system. Many companies have ISO/IEC 27001 only for IT, office, data center or digital services, not for the plant and production control.

Evidence to prepare: ISMS scope and decision on which OT processes are included in the management system.

Step 2: perform an OT risk assessment

The OT risk assessment should include the physical process, safety, availability, product quality, environment, remote access, suppliers and IT-OT connections.

Evidence to prepare: OT risk register and production impact scenario map.

Step 3: design zones and conduits

Use IEC 62443 to divide the OT environment into zones and conduits. This is a practical foundation for segmentation, traffic control and security requirements.

Evidence to prepare: zones and conduits model.

Step 4: map IEC 62443 requirements to ISO/IEC 27001

Do not create two separate documentation systems. Map IEC 62443 requirements to the risk register, risk treatment plan, policies, procedures and ISMS evidence.

Evidence to prepare: ISO/IEC 27001 and IEC 62443 matrix.

Step 5: set 30, 60 and 90-day priorities

Do not try to implement everything at once. Start with actions that reduce the risk of production stoppage or incident movement from IT to OT the fastest.

Evidence to prepare: OT security roadmap linked to the ISMS.

30, 60 and 90-day action plan

First 30 days

  • determine whether OT is in the ISO/IEC 27001 scope
  • assign an OT risk owner
  • identify critical production processes
  • perform initial OT asset inventory
  • review supplier remote access
  • review IT-OT connections
  • prepare the first high-level risk list
  • prepare a board report with the recommended ISO/IEC 27001 plus IEC 62443 model

Days 31 to 60

  • complete the OT asset register
  • prepare OT network and flow map
  • define zones and conduits according to IEC 62443
  • map OT risks to the ISMS risk register
  • define requirements for supplier remote access
  • check PLC, SCADA, DCS and HMI configuration backups
  • prepare OT risk treatment plan

Days 61 to 90

  • implement quick controls for high risks
  • enable MFA for OT remote access
  • restrict critical IT-OT connections
  • prepare an OT incident response procedure
  • test recovery of one critical configuration
  • update ISMS policies and procedures with OT
  • prepare a 12-month roadmap
  • agree residual risks with the board

Selection checklist: IEC 62443 or ISO/IEC 27001?

Choose ISO/IEC 27001 first if

  • you need a certificate for customers
  • you do not have a formal ISMS
  • the board does not receive regular cyber risk reporting
  • policies, risk register and management reviews are missing
  • the company receives many security questionnaires
  • you want to organize information security across the whole organization

Choose IEC 62443 first if

  • you have PLC, SCADA, DCS or HMI systems
  • the biggest risk is production downtime
  • IT-OT connections are unclear
  • suppliers have remote access to OT
  • segmentation and zone model are missing
  • requirements for integrators and automation suppliers are missing
  • you need to secure specific control systems

Use both if

  • the company has a production plant and demanding B2B customers
  • the board wants certification, but production needs real OT controls
  • the company is preparing for NIS2 or KSC
  • customer audits cover both governance and OT
  • the company has IT, OT, cloud and remote suppliers
  • cyber risk may stop production or critical services

What documents and evidence should be prepared?

ISO/IEC 27001 documents

  • ISMS scope
  • information security policy
  • risk assessment methodology
  • risk register
  • risk treatment plan
  • statement of applicability
  • internal audit programme
  • management review
  • corrective action register

IEC 62443 documents

  • OT asset register
  • zones and conduits model
  • OT risk assessment
  • target security levels
  • system security requirements
  • requirements for integrators and service providers
  • IT-OT segmentation plan
  • supplier remote access procedure
  • OT change management procedure
  • OT patch management procedure

Documents combining both approaches

  • ISO/IEC 27001 and IEC 62443 matrix
  • one risk register covering IT and OT
  • one risk treatment plan
  • board-level cyber risk report
  • OT security roadmap
  • customer audit evidence pack
  • incident response plan covering IT and OT
  • critical system recovery plan

Common mistakes

Mistake 1: believing that ISO/IEC 27001 automatically secures OT

ISO/IEC 27001 can include OT, but only when OT is actually in scope, in the risk register, in audits and in the risk treatment plan. The certificate alone does not guarantee SCADA segmentation or secure supplier remote access.

Mistake 2: implementing IEC 62443 without governance

IEC 62443 can provide strong OT requirements, but without owners, budget, board decisions, risk register and recurring oversight, actions will remain isolated.

Mistake 3: two separate documentation worlds

Separate ISO documentation and separate IEC documentation create chaos. Requirement mapping, one risk register and one roadmap are better.

Mistake 4: treating OT like a normal IT network

OT has production constraints, safety, availability, legacy systems and physical impact risk. Standard IT methods such as aggressive scanning or fast patching must not be applied without agreement with production.

Mistake 5: ignoring OT suppliers

Integrators, maintenance teams, automation suppliers and device manufacturers strongly affect OT security. IEC 62443 helps assign requirements and responsibilities.

Mistake 6: no production involvement

Without production, maintenance and automation teams, the risk assessment will be incomplete. IT and security do not always know which systems can really stop the process.

Mistake 7: no residual risk decisions

In OT, not everything can be fixed immediately. Some changes require a maintenance window, modernization or supplier approval. Residual risk must be consciously accepted by the right people.

How to measure progress?

ISO/IEC 27001 metrics

  • number of risks with assigned owner
  • percentage of risks with treatment plan
  • number of controls with evidence
  • number of audit nonconformities
  • management review timeliness
  • number of corrective actions closed on time

IEC 62443 metrics

  • percentage of inventoried OT assets
  • number of OT zones with described requirements
  • number of conduits with technical control
  • number of IT-OT connections without owner
  • number of OT suppliers with controlled access
  • percentage of critical systems with configuration backup

Shared metrics

  • number of OT risks reported to the board
  • number of roadmap actions completed on time
  • time to restore critical system configuration
  • number of IT-OT incident exercises
  • number of accepted risks with review date
  • time to close high risks

Business example

A manufacturing company has an ISO/IEC 27001 certificate for headquarters, IT and office systems. The board assumes security is organized. During a customer audit, however, the customer asks about OT: IT-OT segmentation, supplier remote access, PLC program backups, zones, industrial traffic monitoring and OT incident response procedure.

It turns out that ISO/IEC 27001 certification does not cover production lines in detail. The risk register includes general cyber risk, but not scenarios such as production downtime, engineering workstation compromise, HMI loss or PLC program change.

The company does not abandon ISO/IEC 27001. It extends the approach. The ISMS is updated with OT risks, and IEC 62443 is used to create zones, review remote access, design segmentation and define integrator requirements. A shared IT-OT risk register, roadmap and board report are created.

After 90 days, the company has better control over production risk. ISO/IEC 27001 provides governance, while IEC 62443 provides OT language and requirements. The customer receives more credible answers, and the plant has a concrete security improvement plan.

How can ccyber.io help?

ccyber.io helps industrial companies combine ISO/IEC 27001 and IEC 62443 into one practical cybersecurity programme. The goal is not to choose a standard for the standard’s sake. The goal is to reduce production downtime risk, improve governance, prepare customer evidence and build real OT resilience.

We can support your organization with:

  • IEC 62443 gap analysis
  • ISO/IEC 27001 readiness with OT coverage
  • ISO/IEC 27001 and IEC 62443 mapping
  • OT risk assessment
  • zones and conduits model
  • IT-OT segmentation review
  • OT supplier remote access review
  • IT-OT risk register
  • 30, 60, 90-day and 12-month OT security roadmap
  • workshop for board, IT, OT and production

The best first step is a short IEC 62443 vs ISO/IEC 27001 workshop for industry. It helps determine whether the company first needs an ISMS, OT risk assessment, zone model, certification readiness or a quick plan to secure the most critical IT-OT connections.

FAQ

Are IEC 62443 and ISO/IEC 27001 competing standards?

No. They serve different purposes. ISO/IEC 27001 is for information security management systems, while IEC 62443 is for industrial automation and control systems security.

Is ISO/IEC 27001 certification enough for OT?

Not always. A certificate helps demonstrate a management system, but does not automatically prove that OT has proper segmentation, secure remote access, zones or control system recovery procedures.

When is IEC 62443 the better choice?

IEC 62443 is the better choice when the project concerns PLC, SCADA, DCS, HMI, integrators, remote access, OT segmentation, zones, conduits or requirements for control systems.

When is ISO/IEC 27001 the better choice?

ISO/IEC 27001 is the better choice when the company needs a certifiable information security management system, policies, risk register, audits, management reviews and evidence for customers.

Should a manufacturing company use both standards?

In many cases, yes. ISO/IEC 27001 can manage security at organizational level, while IEC 62443 can define requirements for OT and industrial systems.

Can IEC 62443 be implemented without ISO/IEC 27001?

Yes, especially if the company wants to secure OT quickly. However, without governance, owners, budget and reporting, actions may be hard to sustain. This is why connection with an ISMS is practical.

Can ISO/IEC 27001 be extended to OT?

Yes. OT must be deliberately included in scope, risk register, audits, risk treatment plans, supplier management, incidents and business continuity.

Where should a company start?

Start with a short assessment: does the company have an ISMS, is OT in scope, which production processes are critical, what IT-OT connections exist and which risks may stop production.

Summary

In industry, the question “IEC 62443 or ISO/IEC 27001?” is often the wrong question. A better question is: which standard solves which problem?

Choose ISO/IEC 27001 for systematic information security management, risk, audits, documentation, accountability and customer evidence. Choose IEC 62443 for securing OT, control systems, segmentation, zones, conduits, integrators and automation suppliers.

The best model for an industrial company is combining both approaches. ISO/IEC 27001 provides governance, while IEC 62443 provides detailed industrial language and requirements. This means the company does not only have a certificate or documents, but materially reduces the risk of production downtime, OT incident and loss of customer trust.

Sources

Czy moja firma może dostać dofinansowanie na cyberbezpieczeństwo?

Tak, firma może dostać dofinansowanie na cyberbezpieczeństwo, ale zależy to od typu firmy, regionu, celu projektu, dostępnego naboru i sposobu opisania wydatków. Największe szanse mają projekty powiązane ze szkoleniami, cyfryzacją, innowacją, bezpieczeństwem produktu, NIS2, CRA, audytem, wdrożeniem zabezpieczeń, testami, odpornością operacyjną albo rozwojem kompetencji pracowników.

Prepared by: CCyber Editorial Team

Short answer

Yes, a company can get funding for cybersecurity, but it rarely works as a simple “give us money for cyber” request. The project must match a specific call. The strongest chances are for projects described as competence development, training, digitalisation, innovation, product security, NIS2 or CRA readiness, operational resilience, security testing, audits, MFA, backups, monitoring, secure SDLC or preparation for B2B customer requirements. First define the business problem the project solves, then look for a funding programme.

Last updated

July 2026

Who this article is for

  • business owners
  • SME boards
  • CFOs and finance leaders
  • CISOs, CTOs and IT directors
  • companies looking for cybersecurity grants
  • software houses and SaaS companies
  • manufacturing and industrial companies
  • IT and technology providers
  • companies preparing for NIS2, KSC, DORA, CRA or ISO 27001
  • organizations that want to finance training, audits, implementation, testing or product security
  • teams preparing funding applications

Key takeaways

  1. Cybersecurity funding is possible, but depends on the call, region, company status, eligible costs and project quality.
  2. Cybersecurity is easiest to finance when framed as training, competence development, digitalisation, innovation, product security, regulatory readiness or operational resilience.
  3. The biggest mistake is describing the project as a generic IT tool purchase. It is stronger to show risk, business objective, scope, results, indicators and evidence.
  4. A company should first prepare a “cyber project card”, then match it with KFS, BUR, regional funds, PARP, Digital Europe, ECCC, EDIH or other programmes.
  5. Not every cyber cost will be eligible. The fact that something is technically needed does not automatically mean a specific call will fund it.

Can a company get funding for cybersecurity?

Yes, but the answer depends on what kind of cybersecurity we mean. Employee training, NIS2 audits, MFA and backup implementation, application security testing and product development under the Cyber Resilience Act are funded in different ways.

In practice, funding may cover areas such as:

  • employee cybersecurity training
  • NIS2, KSC, DORA, CRA or ISO 27001 training
  • cybersecurity audit
  • Microsoft 365, cloud or infrastructure assessment
  • MFA, backup, EDR, monitoring or email security implementation
  • application or infrastructure security testing
  • secure SDLC, SBOM and product security
  • product preparation for CRA
  • company preparation for NIS2 or KSC
  • operational resilience and incident response planning
  • digitalisation of processes combined with security
  • development of innovative cybersecurity products or services

The key is matching the project to the programme objective. The same project can be described weakly as “buying a cyber tool” or strongly as “implementing a digital resilience process and securing critical accounts, data and business continuity”.

Project first, funding programme second

Many companies start with: “where is the cybersecurity grant?”. This is the wrong first question. A better question is: “which cybersecurity project makes business sense for our company and which programme could fund it?”.

The right order:

  1. define the business problem
  2. define the cybersecurity project scope
  3. define results and evidence
  4. split the project into costs
  5. check which costs may be eligible
  6. match the project with a funding programme
  7. only then write the application

If you start from the programme, you risk adjusting the company to the grant. If you start from the project, it is easier to match funding with a real need.

Simple test: does your company have a chance?

Answer the questions below. The more “yes” answers, the higher the chance that a cybersecurity project can be reasonably matched with funding.

Basic questions

  • is the company an SME or does it meet the criteria of the specific programme?
  • does the company employ staff under employment contracts if it wants to use KFS?
  • does the company operate in Poland or in the region covered by the programme?
  • does the project have a clear business objective?
  • does the project concern cybersecurity, digitalisation, competences, innovation or compliance?
  • can the company show a measurable project effect?
  • does the company have own contribution if the programme requires it?
  • can the company prepare documentation and evidence?

Project questions

  • does the project reduce a specific cyber risk?
  • does the project help meet customer, audit or regulatory requirements?
  • does the project concern a product sold by the company?
  • does the project include training or employee competence development?
  • does the project support digitalisation or innovation?
  • does the project include implementation, not only diagnosis?
  • does the project have a schedule, owner and budget?
  • can the project be described through results, not only costs?

Which companies have the strongest chances?

SMEs with a specific cyber need

Small and medium-sized companies often have strong potential when the project is practical: training, audit, MFA, backup, phishing, Microsoft 365, cloud security, incident response plan or preparation for B2B customer requirements.

Technology companies and software houses

A software house, SaaS company, application developer, IoT vendor or digital product company may seek funding for product security: secure SDLC, tests, SBOM, vulnerability management, CRA, technical documentation and product conformity.

Manufacturing companies

Manufacturing plants may seek funding for digitalisation, OT security, segmentation, supplier remote access, monitoring, risk assessment, training and operational resilience, if the specific call allows such costs.

Suppliers to regulated sectors

Companies serving banks, insurers, energy, healthcare, industry or public sector may justify projects through customer requirements, NIS2, DORA, CRA, ISO 27001, SOC 2 or supplier due diligence.

Companies developing innovative cyber products

If the company creates its own cybersecurity product or service, it may look for R&D, innovation, European or sector programmes. In this case, the project should be described as product, technology, prototype, pilot or innovation development.

What types of cyber projects can be funded?

1. Cyber training and competences

This is often the fastest and simplest area to fund. It may include cyber hygiene, phishing, NIS2 for boards, AI security, incident response, secure development, Microsoft 365, ISO 27001 or technical IT training.

Possible sources:

  • Krajowy Fundusz Szkoleniowy
  • Baza Usług Rozwojowych
  • regional programmes
  • competence projects
  • sector or industry programmes

Example results:

  • number of trained employees
  • attendance confirmations
  • knowledge test
  • training programme
  • training materials
  • training effectiveness report

2. Cybersecurity audit and assessment

An audit may be funded if it fits the call objective. However, audit alone is weaker than a project that includes diagnosis and implementation of corrective actions.

Possible scopes:

  • SME cybersecurity assessment
  • NIS2/KSC gap analysis
  • Microsoft 365 security review
  • cloud security assessment
  • OT risk assessment
  • ISO 27001 readiness assessment
  • ransomware readiness assessment

Example results:

  • gap report
  • risk register
  • action roadmap
  • priority list
  • board report
  • evidence pack for audit or customer

3. Security control implementation

Security implementation makes sense when the project is not only a tool purchase but responds to a specific risk. Describe which problem will be solved and which evidence will be created.

Possible actions:

  • MFA
  • PAM
  • EDR
  • backup and recovery testing
  • log monitoring
  • email security
  • SPF, DKIM and DMARC
  • network segmentation
  • secure remote access
  • Microsoft 365 and cloud security

Example results:

  • implementation report
  • security configuration
  • MFA report
  • recovery test report
  • privileged account register
  • incident handling procedure
  • risk reduction report

4. NIS2, KSC, DORA, CRA or ISO 27001 compliance

Compliance projects can be attractive because regulations create urgency. Avoid saying only that the goal is “meeting a requirement”. It is stronger to show impact on resilience, customers, risk and continuity.

Possible actions:

  • NIS2 or KSC applicability analysis
  • gap analysis
  • risk register
  • policies and procedures
  • incident response plan
  • business continuity plan
  • supplier management
  • board and employee training
  • audit evidence pack

5. Product security and CRA

Companies building digital products may fund product security projects. This is especially important under the Cyber Resilience Act, where product lifecycle, vulnerabilities, updates, documentation and conformity assessment matter.

Possible actions:

  • CRA readiness assessment
  • secure SDLC
  • threat modeling
  • SBOM
  • SAST, DAST and SCA
  • product penetration testing
  • vulnerability handling
  • coordinated vulnerability disclosure
  • secure updates
  • technical documentation

6. Innovative cybersecurity products and services

If the company is not only buying cybersecurity but creating its own cyber product or service, the project may be framed as R&D, innovation, prototype, pilot, implementation or commercialization.

Possible actions:

  • cyber tool development
  • threat detection automation
  • AI in cybersecurity
  • tools for CRA or NIS2 compliance
  • cyber training platform
  • monitoring, testing or vulnerability management solution

Where to look for funding?

Krajowy Fundusz Szkoleniowy

KFS may be a strong option if the company wants to fund training for employees and employers. In practice, this may include training in cyber hygiene, phishing, NIS2, AI security, incident response, secure development or Microsoft 365 security, if the local employment office call and priorities allow it.

Best fit:

  • employee training
  • board training
  • IT and security competence development
  • NIS2, CRA, AI and phishing training
  • courses and exams

Practical note: KFS is not a typical programme for buying cyber tools. It is a competence development instrument.

Baza Usług Rozwojowych

The Development Services Database may be useful for training, courses, advisory, coaching and development services. Check services in IT security, cyber hygiene, data protection, risk management, AI or IT administration.

Best fit:

  • cybersecurity training
  • advisory services
  • digital competence development
  • technical IT training
  • regional programmes funding development services

European Funds and regional programmes

Regional programmes may fund digitalisation, training, advisory, innovation, automation, data security or business development. Each region has its own calls, so the project must be matched to local rules.

Best fit:

  • SME digitalisation
  • digital tool implementation
  • training and competences
  • audits and advisory where the call allows them
  • security as part of a broader digitalisation project

PARP and European Funds for Modern Economy

Programmes such as Ścieżka SMART are especially interesting if the cyber project is R&D, innovative, product-related or digitalisation-related. Not every cyber project will fit, but companies developing a product, technology or innovation may have a strong case.

Best fit:

  • R&D
  • product or process innovation
  • cyber product development
  • digitalisation connected with innovation
  • competence development within a larger project
  • software, SaaS, AI, OT, IoT or product security projects

Digital Europe Programme

The Digital Europe Programme is an EU programme funding digital deployments, including cybersecurity, advanced digital skills, AI, supercomputing and broad use of technologies. In many cases, European calls require a consortium, partners, alignment with the call topic and sufficient project scale.

Best fit:

  • European projects
  • larger-scale cyber deployments
  • projects with partners
  • cyber tools and services for SMEs
  • projects supporting CRA, NIS2, skills or resilience
  • solutions aligned with ECCC or European Commission call topics

ECCC and National Coordination Centres

The ECCC and the network of National Coordination Centres support cybersecurity development and deployment in the EU. In the SME context, important areas include cyber tools, CRA compliance, SME support, testing, standards and resilience.

Best fit:

  • EU-level cyber projects
  • SME cybersecurity support
  • CRA compliance projects
  • tools and services supporting the cyber market
  • collaboration with European partners

European Digital Innovation Hubs

EDIHs can help companies with digital transformation, test before invest, access to technical expertise, financing advice, training and competence development. For a company seeking cyber funding, they can be a useful contact point, especially when the project combines digitalisation, AI, data, automation and security.

Best fit:

  • initial digital diagnosis
  • test before invest
  • partner search
  • financing advice
  • competence development
  • digital projects with a cyber component

Enterprise Europe Network

Enterprise Europe Network can help companies find funding, partners, EU market information and internationalisation support. It is not always a direct cybersecurity grant, but it can help find the right programme and partners.

Best fit:

  • European partner search
  • international projects
  • access to EU funding
  • innovation development
  • foreign market entry

Which expenses may be easier to justify?

Easier to justify

  • cybersecurity training
  • technical IT and security training
  • audit or assessment as a first project phase
  • MFA, backup, email security and monitoring implementation
  • application or product security testing
  • secure development tools
  • SBOM, SCA, SAST, DAST
  • NIS2, CRA, ISO 27001 or DORA advisory
  • documentation and procedures if linked with implementation
  • development work improving product security

Harder to justify

  • generic laptop purchases unrelated to the call objective
  • office antivirus without a broader security project
  • hardware without implementation, configuration and evidence
  • audit without remediation actions
  • training without target group, programme and outcomes
  • generic documentation without real controls
  • marketing costs described as cyber
  • ordinary IT maintenance without development or change

The best rule: cost must follow the project objective, not the other way around.

How to prepare a project with a stronger chance?

Step 1: name the business problem

Do not write only “the company needs cybersecurity”. Describe the specific problem.

Examples:

  • B2B customers require security evidence
  • the company may be subject to NIS2 or KSC
  • a digital product must be prepared for CRA
  • employees are exposed to phishing and fraud
  • the company has no ransomware response plan
  • Microsoft 365 has gaps in MFA and file sharing
  • OT systems have uncontrolled supplier access

Step 2: define the project objective

A strong objective is specific, measurable and aligned with the funding programme.

Example:

“The objective of the project is to increase the company’s cybersecurity resilience by implementing MFA, tested backups, email security, phishing training and an incident response plan, reducing the risk of account takeover, financial fraud and operational downtime”.

Step 3: split the project into modules

Modules make it easier to match the project with a programme.

Example modules:

  • module 1: diagnosis and risk assessment
  • module 2: training and competences
  • module 3: security implementation
  • module 4: testing and validation
  • module 5: documentation and evidence
  • module 6: final report and roadmap

Step 4: show results

The project must have concrete results that can be verified.

Example results:

  • assessment report
  • risk register
  • MFA enabled for critical accounts
  • recovery test report
  • trained employee list
  • phishing reporting procedure
  • incident response plan
  • security testing report
  • SBOM for a product
  • NIS2 or CRA readiness report

Step 5: prepare indicators

Indicators show that the project has a measurable effect.

Examples:

  • number of trained employees
  • percentage of accounts covered by MFA
  • number of systems covered by backup
  • data recovery time after test
  • number of high-risk gaps closed
  • number of compliance documents
  • number of processes covered by the response plan
  • number of products covered by CRA analysis

Ready project examples for funding applications

Project 1: Cybersecurity Starter Pack for SMEs

Objective: implement baseline cybersecurity in a small company.

Scope:

  • cybersecurity assessment
  • MFA for email and critical accounts
  • backup and recovery test
  • phishing training
  • email security
  • incident response plan

Best funding fit: regional programmes, development services, digitalisation, training, advisory, sometimes KFS for the training part.

Project 2: NIS2 readiness for board and IT

Objective: prepare the company for NIS2 or KSC requirements.

Scope:

  • applicability analysis
  • gap analysis
  • risk register
  • action plan
  • board training
  • incident plan
  • supplier management

Best funding fit: training, advisory, regional programmes, compliance projects, cyber resilience projects where the call allows it.

Project 3: Product security under CRA

Objective: prepare a digital product for the Cyber Resilience Act.

Scope:

  • CRA gap analysis
  • secure SDLC
  • SBOM
  • security testing
  • vulnerability handling
  • secure updates
  • technical documentation

Best funding fit: Digital Europe, ECCC, CRA support projects, R&D, innovation, product security, programmes for technology SMEs.

Project 4: Microsoft 365 and cloud security

Objective: reduce account takeover, phishing and data leakage risk.

Scope:

  • Microsoft 365 security review
  • MFA and Conditional Access
  • SPF, DKIM and DMARC
  • SharePoint and OneDrive review
  • phishing reporting
  • audit and logs
  • account compromise procedure

Best funding fit: digitalisation, regional programmes, advisory, training, digital resilience projects.

Project 5: Employee cybersecurity training

Objective: reduce phishing, fraud and employee mistake risk.

Scope:

  • cyber hygiene training
  • phishing training
  • AI scams training
  • NIS2 board training
  • blame-free phishing simulation
  • materials and knowledge test

Best funding fit: KFS, BUR, regional training programmes, competence projects.

30, 60 and 90-day action plan

First 30 days

  • identify the 2-3 most important cybersecurity needs
  • choose one project for funding
  • check company status: SME, region, industry, employment, own contribution
  • prepare a simple cyber project card
  • check KFS, BUR, regional programmes, PARP and EU Funding & Tenders Portal
  • determine which costs may be eligible
  • decide whether the project concerns training, implementation, product, innovation or compliance

Days 31 to 60

  • perform a short assessment or gap analysis
  • build a budget by work packages
  • prepare indicators and results
  • collect offers from providers
  • review call documentation
  • prepare business justification
  • prepare technical attachments
  • define schedule and action owners

Days 61 to 90

  • prepare the final project description
  • check alignment with call criteria
  • perform technical and financial review of the application
  • complete missing documents
  • prepare an implementation plan after funding approval
  • prepare a backup plan if the project does not receive funding
  • plan the next call or alternative funding source

What documents and evidence should be prepared?

Company documents

  • SME status
  • registration data
  • financial information required by the call
  • business description
  • industry and market description
  • employment information
  • de minimis aid information where applicable

Project documents

  • cybersecurity project card
  • problem and objective description
  • scope of work
  • work packages
  • schedule
  • budget
  • indicators
  • results and evidence
  • project risk plan

Technical documents

  • assessment report
  • gap analysis
  • risk register
  • list of systems or products in scope
  • current security state description
  • target security state description
  • provider offers
  • training, tool or service specification

Evidence after project completion

  • implementation report
  • trained employee list
  • test report
  • MFA or backup report
  • recovery test report
  • policies and procedures
  • compliance report
  • closed gap register
  • final board report

Common mistakes when looking for funding

Mistake 1: looking for a “cyber grant” without a project

Programmes rarely fund cybersecurity as a generic category. You need a project: objective, scope, costs, results and impact.

Mistake 2: describing the project as a tool purchase

“We will buy EDR” is weaker than “we will reduce ransomware risk by implementing endpoint protection, response procedure, monitoring and incident scenario testing”.

Mistake 3: no match with the call

Even a good cyber project may not fit a specific programme. Read the call objective, criteria, eligible costs, target group and required results.

Mistake 4: no own contribution

Many programmes require own contribution. The company should know how much it can finance and what funding level is realistic.

Mistake 5: starting too late

A strong application takes time: assessment, budget, offers, attachments, consultations and review. Waiting until the last week reduces chances.

Mistake 6: no evidence of the current problem

The application is stronger if the company has a gap report, customer questionnaires, regulatory requirements, test results, incident register or risk assessment.

Mistake 7: no plan to maintain results

The funder wants to see that the project will not end on the settlement date. The company should show how training, tools, procedures, monitoring and accountability will be maintained.

How to measure whether the cyber project makes sense?

Risk metrics

  • number of high-risk gaps closed
  • number of accounts covered by MFA
  • number of systems covered by backup
  • data recovery time after test
  • number of incidents or near misses analyzed

Competence metrics

  • number of trained employees
  • knowledge test result
  • number of trained managers
  • number of technical people with new competences
  • number of phishing reports after training

Compliance metrics

  • number of NIS2, CRA or ISO 27001 requirements with assigned evidence
  • number of documents prepared for audit
  • number of remediation actions completed from the roadmap
  • number of risks accepted by the board
  • audit readiness before and after the project

Business metrics

  • number of security questionnaires handled faster
  • number of contracts where cyber is a requirement
  • shorter response time to customer requirements
  • reduced downtime risk
  • improved readiness for B2B sales or EU market entry

Business example

A small technology company has 35 employees and sells a SaaS product to B2B customers. Customers start asking about MFA, backups, security tests, incident response plan, SBOM and CRA compliance. The company wants “cybersecurity funding” but does not know where to start.

The first idea is to buy security tools. After analysis, a stronger project is defined: “increasing cyber resilience and preparing the SaaS product for customer and CRA requirements”.

The project is split into two funding paths. The training part goes to KFS or BUR: cyber hygiene, phishing, secure development and CRA for the product team. The product part is prepared for an innovation or European programme: secure SDLC, SBOM, security testing, vulnerability handling and technical documentation.

After 60 days, the company has a project card, gap analysis, budget, indicators, result list and initially matched funding sources. The application is much stronger because it does not say “we want to buy cyber”, but shows impact on the product, customers, compliance and company resilience.

How can ccyber.io help?

ccyber.io helps companies check whether a cybersecurity project can be a good funding candidate, and then prepare it with a clear objective, scope, budget, results and evidence. We combine cybersecurity, business, regulation and practical implementation perspectives.

We can support your organization with:

  • cyber funding readiness assessment
  • selection of the best cyber project type
  • cybersecurity project card
  • assessment or gap analysis as funding justification
  • scope, work package and results description
  • technical project budget
  • indicators and completion evidence
  • training projects for KFS or BUR
  • CRA product security projects
  • NIS2, Microsoft 365, ransomware readiness, secure SDLC or OT security projects
  • cyber and business review of the application

The best first step is a short Cyber Funding Readiness Workshop. It helps determine whether the company has a project that can be funded sensibly, which programme may fit and what must be prepared before writing the application.

FAQ

Can every company receive a cybersecurity grant?

No. It depends on the programme, company status, region, costs, project objective and application quality. The strongest chances are for projects matched to a specific call and described through results.

Can cybersecurity training be funded?

Yes, this is often one of the easiest areas. Check KFS, BUR, regional programmes and competence projects.

Can a cyber audit be funded?

It may be possible, but an audit alone is often weak. It is better if the audit is part of a larger project: diagnosis, implementation, testing, documentation and final report.

Can cyber tools be funded?

Sometimes yes, but the tool must follow from the project and be eligible under the call. The application should show what risk the tool reduces and what results will be created.

Can funding cover NIS2 preparation?

It may, if the specific call allows advisory, training, digitalisation, implementation or compliance. The project should include gap analysis, risk register, procedures, training and evidence.

Can funding cover product preparation for CRA?

Yes, especially if the project concerns digital product security: secure SDLC, SBOM, testing, vulnerability handling, updates and technical documentation.

Where should funding search start?

Start with a project card: problem, objective, scope, costs, results, indicators and evidence. Then check KFS, BUR, regional programmes, PARP, Digital Europe, ECCC, EDIH and EU Funding & Tenders Portal.

Can ccyber.io write the whole grant application?

ccyber.io can support the cybersecurity content: scope, justification, gap analysis, work packages, results, indicators and evidence. For formal submission, it is often useful to also work with a specialist in the specific funding programme.

Summary

A company can get cybersecurity funding, but the project must be well described and aligned with the call. The strongest chances go to projects connecting cyber with a specific objective: training, digitalisation, compliance, operational resilience, product security, innovation or customer requirements.

Do not start with “is there a cyber grant?”. Start with: “which cybersecurity problem do we want to solve, what business effect will we get and what evidence will we create?”.

The best cybersecurity funding project has a clear scope, owner, budget, indicators, results and sustainability plan. Then cybersecurity stops being a cost and becomes an investment in resilience, sales, compliance and customer trust.

Sources

CRA Grants for SMEs: How to Prepare a Product Cybersecurity Project?

A CRA grant should be prepared as a product cybersecurity project, not as a generic IT tools purchase. The best project shows a specific digital product, a gap against the Cyber Resilience Act, a secure SDLC plan, SBOM, vulnerability management, security testing, secure updates, technical documentation, conformity readiness and measurable impact on the market and customers.

Prepared by: CCyber Editorial Team

Short answer

CRA-related grants for SMEs should be prepared as digital product cybersecurity projects. This is not only about buying a firewall, antivirus or running a one-time audit. A strong project should show which product with digital elements will be prepared for the Cyber Resilience Act, what gaps exist, which actions will be delivered, what evidence will be created and what business impact will follow. The strongest project elements are CRA conformity readiness, secure SDLC, threat modeling, SBOM, vulnerability management, security testing, secure updates, coordinated vulnerability disclosure, technical documentation and measurable product security improvement.

Last updated

July 2026

Who this article is for

  • SMEs developing software, hardware or IoT products
  • software houses
  • SaaS companies
  • technology start-ups
  • manufacturers of devices with digital elements
  • companies building mobile, web, embedded or cloud-connected applications
  • R&D and product teams
  • CTOs, CISOs, product owners and engineering leaders
  • people preparing grant applications
  • companies looking for funding to prepare for the Cyber Resilience Act
  • organizations preparing for CRA, ISO/IEC 27001, IEC 62443, NIS2 or B2B customer requirements

Key takeaways

  1. A CRA grant project should focus on the security of a specific product, not general office, endpoint or IT infrastructure security.
  2. The best proposal shows a clear gap: the product is sold or planned for the EU market, and the company must prepare processes, documentation, tests and evidence for CRA.
  3. The strongest project actions are secure SDLC, SBOM, vulnerability management, secure updates, security testing, CVD, technical documentation and conformity assessment readiness.
  4. A funder wants to see results, not only intention. Outputs should include a requirements register, threat model, test report, SBOM, update policy, vulnerability handling procedure and conformity roadmap.
  5. Not every call will be named “CRA”. Look for calls about SMEs, cybersecurity, compliance, product security, secure software development, certification, standardisation, testing and digital resilience.

What does a “CRA grant” mean for SMEs?

A “CRA grant” is a practical term for a publicly funded project that helps a company prepare a product with digital elements for Cyber Resilience Act requirements. The call does not have to use this exact title. In practice, the project may fit calls related to SME cybersecurity, regulatory compliance, product testing, certification, secure development tools or support for implementing EU regulations.

For an SME, a CRA project may cover:

  • preparing a SaaS product for CRA requirements
  • implementing secure SDLC in a software house
  • creating an SBOM for a software product
  • implementing a vulnerability management process
  • preparing a coordinated vulnerability disclosure procedure
  • running product security tests before EU market entry
  • securing the product update process
  • preparing technical documentation for conformity assessment
  • automating security checks in CI/CD
  • preparing an IoT, embedded or OT product for cybersecurity requirements

The key point: the project should have a clear connection with the product, customers, market and CRA obligations.

What is the Cyber Resilience Act?

The Cyber Resilience Act is an EU regulation introducing horizontal cybersecurity requirements for products with digital elements. It applies to hardware and software placed on the European Union market if they meet the definition of a product with digital elements.

In practice, CRA means that manufacturers must think about product cybersecurity throughout the full lifecycle: from design and development, through market placement, to updates, support and vulnerability handling.

A CRA project should usually address areas such as:

  • security by design
  • secure by default
  • product cybersecurity risk assessment
  • secure design and development
  • component and dependency management
  • SBOM
  • security testing
  • vulnerability management
  • secure updates
  • technical documentation
  • reporting of actively exploited vulnerabilities and severe incidents
  • conformity assessment and CE marking where applicable

Which project has the best chance of funding?

The strongest project is specific, measurable and aligned with the call objective. A description such as “we want to improve cybersecurity” is too weak. A stronger description is: “we want to prepare our SaaS product for the industrial sector for CRA requirements by implementing secure SDLC, SBOM, vulnerability handling, security testing and technical documentation”.

Weak project

  • generic purchase of security tools
  • one-time audit without implementation plan
  • compliance documentation without product changes
  • training without impact on the product development process
  • risk description without metrics and outputs

Strong project

  • specific product in scope
  • gap analysis against CRA
  • implementation of product security processes
  • automation of security controls
  • tests and evidence
  • SBOM and dependency management
  • vulnerability handling procedure
  • secure update plan
  • measurable impact on market readiness and compliance

How to prepare a product cybersecurity project?

Step 1: choose a specific product

Do not start from a tool or a cost list. Start from the product. The funder should immediately understand which product is covered and why it matters.

Describe:

  • product name
  • product type: software, SaaS, mobile app, IoT device, embedded product, component, library, firmware
  • target market
  • users
  • data processed by the product
  • integrations and dependencies
  • whether the product is already sold or under development
  • whether it will be placed on the EU market

Evidence to prepare: product card describing functions, architecture, market and users.

Step 2: determine whether the product may be subject to CRA

Not every product in the company will automatically be in scope. Determine whether the product has digital elements, whether it is placed on the market, what role the company has and whether the company acts as manufacturer, importer, distributor, software house or component provider.

Check:

  • whether the product is hardware or software with a digital element
  • whether the product communicates with a device, network, API or remote service
  • whether the product is sold or made available commercially
  • whether the company is a manufacturer under CRA
  • whether the product is general, important or critical
  • whether self-assessment or third-party assessment may be required
  • whether exclusions or sector-specific regulations apply

Evidence to prepare: CRA product applicability analysis.

Step 3: perform a CRA gap analysis

A gap analysis shows what is missing between the current product state and the expected compliance level. It is one of the strongest attachments to a grant project because it justifies the need for funding.

The analysis should cover:

  • product cybersecurity risk assessment
  • security by design
  • secure by default
  • access control
  • data protection
  • attack surface reduction
  • dependency management
  • SBOM
  • security testing
  • secure updates
  • vulnerability handling
  • CVD
  • technical documentation
  • conformity evidence

Evidence to prepare: CRA gap analysis report with priorities, risk and recommended actions.

Step 4: define the project objective as product readiness

The project objective should be clear and measurable. Avoid general wording. Use result-oriented language.

Example objective:

“The objective of the project is to prepare product X for Cyber Resilience Act requirements by implementing a secure development lifecycle, vulnerability management process, SBOM, automated security testing, secure update procedure and technical documentation needed for conformity assessment”.

The objective should answer:

  • which product will be prepared?
  • which requirements will be addressed?
  • which actions will be performed?
  • which evidence will be created?
  • what will be the impact on customers and the market?

Evidence to prepare: project objective and expected results description.

Step 5: split the project into work packages

Funders prefer structured projects. Work packages show that the company knows how to move from diagnosis to implementation and evidence.

Example work packages

  • WP1: product and CRA requirements analysis
  • WP2: secure SDLC and product security governance
  • WP3: threat modeling and product security requirements
  • WP4: SBOM, SCA and dependency management
  • WP5: security testing and CI/CD automation
  • WP6: vulnerability handling, CVD and security updates
  • WP7: technical documentation and conformity assessment readiness
  • WP8: training, pilot and final report

Evidence to prepare: work package plan with outputs, owners, deadlines and budget.

Which actions can be included in the project?

1. CRA readiness assessment

A product CRA readiness assessment should be the first stage. It helps avoid funding random actions.

Outputs:

  • CRA applicability analysis
  • requirements map
  • gap register
  • action plan
  • risk priorities

2. Secure SDLC

Secure SDLC shows that product security is built into the development process, not added at the end.

Outputs:

  • secure development policy
  • security gates in CI/CD
  • developer checklists
  • code review process
  • risk acceptance process
  • product security metrics

3. Threat modeling

Threat modeling helps understand how the product may be attacked and which controls are needed.

Outputs:

  • product architecture diagram
  • data flow list
  • threat scenarios
  • security requirements
  • product risk register

4. SBOM and component management

SBOM is especially important for companies building software, firmware or products using open source components. It shows what the product is made of.

Outputs:

  • SBOM in selected format
  • SBOM generation process
  • SBOM update process
  • component vulnerability monitoring
  • procedure for assessing vulnerability impact on the product

5. Vulnerability management

CRA requires thinking about vulnerabilities throughout the product lifecycle. This is not a one-time test.

Outputs:

  • vulnerability intake process
  • security contact point
  • vulnerability triage
  • SLA for assessment and remediation
  • advisory publication process
  • customer communication process

6. Product security testing

Testing should match the product type. A web application requires different tests than an IoT device or firmware.

Possible actions:

  • SAST
  • DAST
  • SCA
  • penetration testing
  • fuzzing
  • API testing
  • default configuration testing
  • update testing
  • authorization testing
  • firmware security testing

7. Secure updates

Secure updates are one of the key CRA topics. The product needs a process for delivering security fixes, and users should understand the support period and update rules.

Outputs:

  • security update policy
  • update signing process
  • rollback procedure
  • customer communication
  • update test
  • support period description

8. Technical documentation and conformity assessment

A CRA project should create evidence that later supports conformity assessment. Documentation must reflect real actions, not copied templates.

Outputs:

  • product technical documentation
  • risk assessment
  • security requirements
  • architecture description
  • test results
  • vulnerability handling description
  • update process description
  • evidence of meeting requirements

How to build the project budget?

The budget must follow work packages. Do not start with a shopping list. Start with outputs, then assign costs.

Costs that may make sense in a CRA project

  • CRA gap analysis
  • product security advisory
  • product security testing
  • SAST, DAST, SCA or SBOM tools
  • CI/CD security automation
  • vulnerability management process implementation
  • technical documentation preparation
  • training for developers, product owners and security teams
  • conformity assessment preparation
  • laboratory or third-party assessment costs where eligible under the call
  • development work related to product security improvements

Costs that may be weak without strong justification

  • generic laptop purchases
  • office antivirus with no product link
  • firewall with no product security link
  • marketing
  • ordinary product maintenance
  • generic cyber training not linked to development process
  • documentation without implemented controls

Every cost must be checked against the specific call documents. A cost may be reasonable technically but still not eligible under a specific funding scheme.

How to write the project objective and justification?

Objective formula

Use a simple formula:

“The objective of the project is to prepare product [name] for Cyber Resilience Act requirements through [actions], resulting in [specific artefacts] and [business or market impact]”.

Example objective

“The objective of the project is to prepare SaaS platform X for Cyber Resilience Act requirements by implementing secure SDLC, SBOM, vulnerability management, automated security testing, secure updates and technical documentation. The result will be a product better prepared for the EU market, lower vulnerability risk, shorter vulnerability response time and an evidence pack needed for conformity assessment and B2B customer discussions”.

Business justification

The justification should show that the project is not a side cost, but a condition for product market readiness.

Emphasize:

  • the product is or will be sold in the EU market
  • customers expect security evidence
  • CRA changes requirements for manufacturers
  • the company as an SME has limited resources to implement full product security
  • the project will improve market readiness and customer trust
  • the project will strengthen the European digital product supply chain

Which outputs should be included in the proposal?

Technical outputs

  • SBOM for the product
  • SCA implemented in CI/CD
  • SAST or DAST implemented
  • security testing report
  • reduced number of high-risk vulnerabilities
  • secured update process
  • improved access control and default configuration

Process outputs

  • secure SDLC
  • threat modeling process
  • vulnerability handling process
  • CVD procedure
  • security advisory publication process
  • open source component risk assessment process
  • product risk acceptance process

Documentation outputs

  • CRA gap analysis
  • CRA requirements register
  • product risk assessment
  • technical documentation
  • conformity report
  • customer evidence pack
  • 12-month conformity roadmap

Business outputs

  • higher readiness for EU market sales
  • stronger B2B customer trust
  • easier response to security questionnaires
  • lower contract delay risk
  • shorter vulnerability response time
  • better position against regulatory requirements

Which indicators should be used?

Product indicators

  • number of products assessed for CRA
  • number of modules covered by secure SDLC
  • number of components included in SBOM
  • percentage of critical components under vulnerability monitoring
  • number of high-risk vulnerabilities closed during the project

Process indicators

  • number of teams trained in secure development
  • number of CI/CD pipelines with security controls
  • time from vulnerability report to triage
  • time from triage to remediation decision
  • number of advisories or advisory templates created

Compliance indicators

  • percentage of CRA requirements with assigned evidence
  • number of gap analysis findings closed during the project
  • number of technical documentation items prepared for conformity assessment
  • number of risks accepted by the product owner
  • conformity readiness assessed before and after the project

Where to look for funding?

Digital Europe Programme and ECCC

The Digital Europe Programme supports digital transformation of companies, SMEs and public administrations, including cybersecurity areas. Cybersecurity actions are developed through the ECCC and the network of national coordination centres.

In the CRA context, especially relevant actions support:

  • SME readiness for cybersecurity requirements
  • tools supporting regulatory compliance
  • testing and conformity assessment
  • certification and standardisation
  • SME cyber toolkits
  • supply chain support
  • product security process implementation

EU Funding & Tenders Portal

Specific calls, deadlines, documents, budgets, participation conditions and cost rules must always be checked in the EU Funding & Tenders Portal. This is the key place for direct EU calls.

Use search terms such as:

  • Cyber Resilience Act
  • CRA
  • cybersecurity
  • SME
  • MSME
  • product security
  • secure software
  • SBOM
  • conformity assessment
  • certification
  • vulnerability management
  • standardisation

EDIH and local support ecosystems

European Digital Innovation Hubs can support companies with digital transformation, test before invest, access to technical expertise, financing advice, training and skills. For SMEs preparing a CRA project, this may be a useful contact point, especially at the needs assessment and partner search stage.

Digital Europe funded projects

The European Commission lists projects supporting SMEs in the CRA context, including projects related to tools, conformity, automation, standards and cyber resilience support. Check whether such projects offer open calls, tools, mentoring, testing, training or technical support.

National and regional programmes

In practice, a CRA project may also fit national or regional programmes if a call funds product innovation, digitalisation, cybersecurity, R&D, implementation, testing, certification or internationalization of products. Conditions must be checked for each specific call.

Do not assume that every “digitalisation” programme will fund CRA. The proposal must match the call objective, and actions must be eligible.

How to prepare a strong project description?

Problem

Explain that the company develops a product with digital elements that must meet growing security requirements in the EU market. Show that without the project, the company may face regulatory readiness, customer trust, B2B sales or market entry challenges.

Solution

Describe a product security programme: secure SDLC, SBOM, testing, vulnerability handling, updates, documentation and conformity assessment readiness.

Innovation

Innovation does not always mean scientific discovery. It may mean a process new to the company, control automation, integrated security pipeline, scalable SBOM model or a tool supporting product conformity.

Impact

Show impact on customers, market, digital supply chain security and company competitiveness.

Feasibility

Show that the company has the team, partners, plan, schedule, budget, owners and quality control method.

CRA project checklist for SMEs

Product

  • is the product clearly described?
  • is the manufacturer role clear?
  • is it clear whether the product may be in CRA scope?
  • are users and market described?
  • are data, integrations and dependencies described?

Risk and compliance

  • has CRA gap analysis been performed?
  • does a requirements register exist?
  • does a product risk assessment exist?
  • are requirements mapped to actions and evidence?
  • are top-priority gaps identified?

Development process

  • does the company have secure SDLC?
  • do developers have security checklists?
  • are security controls included in CI/CD?
  • does code review process exist?
  • does product risk acceptance process exist?

Components and vulnerabilities

  • does the product have an SBOM?
  • does the company monitor component vulnerabilities?
  • does vulnerability handling process exist?
  • does a security contact point exist?
  • can the company communicate fixes to customers?

Testing and updates

  • has security testing been performed?
  • do test results lead to remediation?
  • are updates delivered securely?
  • does rollback procedure exist?
  • does the company know the product support period?

Grant proposal

  • does the project match the call objective?
  • are results measurable?
  • does the budget follow work packages?
  • are action owners assigned?
  • are technical attachments prepared?
  • is market and customer impact described?

30, 60 and 90-day project preparation plan

First 30 days

  • choose the product for the project
  • determine whether the product may be in CRA scope
  • prepare the product card
  • identify main product security gaps
  • check available calls and their objectives
  • assign a project owner
  • collect architecture, testing, development process and component documentation
  • prepare the first version of the project objective

Days 31 to 60

  • perform CRA gap analysis
  • prepare requirements and evidence register
  • design work packages
  • define budget and eligible costs
  • select partners or contractors if needed
  • prepare project indicators
  • prepare market impact description
  • define project risk plan

Days 61 to 90

  • prepare the final project description
  • prepare schedule and milestones
  • prepare technical attachments
  • prepare implementation plan for results after the project ends
  • check proposal alignment with call criteria
  • review the proposal by a technical person and a grant specialist
  • prepare the first 100-day implementation plan after grant agreement signature

What documents and evidence should be prepared?

Product documents

  • product card
  • architecture description
  • data flow diagrams
  • critical function list
  • integration and API list
  • component and dependency list
  • update model description

Security documents

  • CRA gap analysis
  • product risk assessment
  • threat model
  • secure SDLC
  • SBOM
  • vulnerability handling procedure
  • CVD procedure
  • security update policy
  • security test results

Grant documents

  • project description
  • funding need justification
  • work packages
  • schedule
  • budget
  • indicators
  • project risk plan
  • team and competence description
  • market, customer and supply chain impact description

Company readiness evidence

  • CVs of key people
  • company experience description
  • customer or market segment list if it can be disclosed
  • description of current product development process
  • information about existing certificates or audits
  • partner declarations
  • plan for maintaining results after funding ends

Common CRA project mistakes

Mistake 1: the project is too generic

“We will improve company cybersecurity” is too broad. The project should address a specific product, product security process and CRA requirements.

Mistake 2: no product connection

A CRA grant should not look like a normal IT project. It must show impact on product security, customers and the market.

Mistake 3: no gap analysis

Without gap analysis, it is difficult to justify why funding is needed and which actions are truly necessary.

Mistake 4: the budget starts with tools

Tools are a means, not the goal. The budget should follow work packages and outputs.

Mistake 5: no evidence and metrics

A funder wants to see measurable results. Statements about “compliance” are not enough.

Mistake 6: skipping vulnerability handling

CRA is not only about the market entry moment, but also about handling vulnerabilities throughout the product lifecycle.

Mistake 7: no plan to sustain results

After the project ends, the company must maintain processes, tools, SBOM, tests, updates and vulnerability handling. Without this, the project looks like a one-time action.

How to measure project success?

Before the project

  • no full CRA analysis
  • no SBOM
  • no formal vulnerability handling
  • no security tests in CI/CD
  • no technical conformity documentation
  • no clear security update policy

After the project

  • the product has a CRA requirements register
  • the product has a risk assessment
  • the product has an SBOM and update process
  • the pipeline includes SCA, SAST or DAST controls
  • the company has vulnerability intake and handling procedure
  • the company has update and support policy
  • the company has technical documentation and test evidence
  • the board has a CRA readiness report

Business example

A small software house builds a SaaS product for logistics companies. The product runs in the cloud, has APIs, integrates with customer systems and processes operational data. The company starts receiving questions from customers about CRA, SBOM, security testing and vulnerability handling.

The first idea for funding is: “purchase cybersecurity tools”. This is too generic. After refinement, the project becomes: “preparing the SaaS platform for Cyber Resilience Act requirements”.

The scope includes CRA gap analysis, threat modeling, SCA and SBOM generation, API security testing, CVD procedure, security update policy, technical documentation and developer training.

After 6 months, the company has concrete outputs: SBOM, test report, requirements register, vulnerability management process, automated pipeline controls, technical documentation and conformity roadmap. The proposal is much stronger because it does not fund “cybersecurity in general”, but measurable product readiness for a regulated market.

How can ccyber.io help?

ccyber.io helps SMEs prepare product cybersecurity projects for CRA and potential funding. We combine regulatory, product, technical and grant perspectives. We help describe the project so that it is realistic, measurable and aligned with public funding logic.

We can support your organization with:

  • CRA product readiness assessment
  • CRA gap analysis for a digital product
  • grant project description
  • work packages and technical budget
  • secure SDLC roadmap
  • SBOM and dependency management
  • vulnerability handling and CVD
  • product security testing plan
  • technical documentation for conformity assessment
  • proposal review before submission

The best first step is a short CRA Product Funding Readiness workshop. It helps determine which product has the strongest funding potential, what gaps exist, which actions can be funded and how to prepare a project that is not a generic tools purchase, but a real product security programme.

FAQ

Is there one specific “CRA grant” for SMEs?

Not always. Sometimes support is described directly as CRA, and sometimes a CRA project must be matched with calls about cybersecurity, SMEs, regulatory compliance, testing, certification, secure software or product security.

Can an SME receive funding to prepare for CRA?

Yes, but it depends on the specific programme and call. The EU provides support for SMEs in the CRA context, including through the Digital Europe Programme, ECCC-managed projects, national coordination centres and projects supporting conformity and cyber resilience.

Can the project cover only an audit?

An audit alone is usually too weak as a full project. It is better if an audit or gap analysis is the first stage, followed by secure SDLC, SBOM, testing, vulnerability process, update process and technical documentation.

Can SAST, DAST, SCA or SBOM tools be funded?

They may make sense if they are part of a larger product security project and are eligible under the specific call. Tools alone, without process and outputs, may be a weak justification.

Is a CRA project only for software houses?

No. It can also apply to device manufacturers, IoT, firmware, embedded products, mobile applications, SaaS products, libraries, components and other products with digital elements.

What is the most important attachment?

A strong attachment is a CRA gap analysis with a map of requirements, gaps, actions, costs and evidence. It shows that the project is based on real need, not a generic desire to spend a budget.

How do you distinguish an IT project from a product security project?

An IT project protects company infrastructure. A product security project protects the product sold to customers. Under CRA, the product, its lifecycle, updates, vulnerabilities, documentation and conformity matter most.

Where should proposal preparation start?

Start with product selection, CRA applicability analysis, gap analysis, action list, indicators, budget, work packages and checking whether the project fits the specific call.

Summary

CRA grants for SMEs should be prepared as product security projects, not generic IT projects. The best project shows a specific product, CRA requirements, gaps, actions, results, indicators, budget and market impact.

The strongest elements are secure SDLC, threat modeling, SBOM, vulnerability management, security testing, secure updates, technical documentation and conformity assessment readiness.

Good funding preparation does not start with the question “which tool should we buy?”. It starts with: which product must become more secure, which requirements must it meet and which evidence must we create to sell it with more trust in the EU market?

Sources

OT Risk Assessment Step by Step

An OT risk assessment is not just a standard scan of an industrial network. It must start with the physical process, safety, production continuity, PLC, SCADA, DCS, remote access, suppliers, segmentation and operational impact scenarios. Learn how to perform an OT risk assessment step by step without disrupting the plant and without simply copying the IT approach.

Prepared by: CCyber Editorial Team

Short answer

An OT risk assessment should start with understanding the industrial process, not with network scanning. First define scope, owners, critical systems, impact scenarios, IT-OT dependencies, remote access, suppliers, configuration backups and production priorities. Only then analyze threats, vulnerabilities, controls, zones, conduits and residual risk. In OT, the top priorities are safety, availability, product quality, environmental protection and continuity. Data confidentiality matters, but it is usually not the only or first priority.

Last updated

July 2026

Who this article is for

  • boards of manufacturing companies
  • operations and production directors
  • maintenance managers
  • automation engineers and OT engineers
  • CISOs, IT directors and security teams
  • process safety leaders
  • manufacturing, energy, water utilities, transport, logistics and healthcare organizations
  • critical infrastructure operators
  • OT integrators, automation suppliers and maintenance service providers
  • organizations preparing for NIS2, KSC, IEC 62443, ISO/IEC 27001 or customer audits

Key takeaways

  1. An OT risk assessment must involve production, automation, maintenance, process safety, IT, security and suppliers. The IT team alone does not know all operational consequences.
  2. OT assessments should not start with aggressive scanning. Active testing may disrupt operations, so documentation, interviews, passive observation, configuration review and controlled activities should come first.
  3. The key question is not only “do we have a vulnerability?”, but “what happens to the process, people, production, environment and customers if this element is disrupted?”.
  4. IEC 62443 helps structure the system through zones, conduits and target security levels. This is practical for designing segmentation and security priorities.
  5. The result of the assessment should not be only a report. It should be a business-approved roadmap, risk register, owners, deadlines, evidence and residual risk decisions.

What is an OT risk assessment?

An OT risk assessment is a process for identifying and assessing threats, vulnerabilities, attack scenarios, operational impact and existing controls in an Operational Technology environment. It applies to systems and devices that monitor or control physical processes.

OT may include:

  • PLC
  • DCS
  • SCADA
  • HMI
  • engineering workstations
  • historians
  • process safety systems
  • BMS and building automation systems
  • sensors and actuators
  • communication gateways
  • industrial networks
  • supplier remote access systems
  • PLC programs and system configuration backups

An OT risk assessment answers:

  • which processes and systems are critical?
  • which cyber events may affect the physical process?
  • which IT-OT connections are the riskiest?
  • do suppliers have secure remote access?
  • does segmentation limit incident spread?
  • do we have configuration and controller program backups?
  • can we detect unusual OT activity?
  • which risks does the board consciously accept?

Why is OT risk assessment different from IT risk assessment?

OT starts with the physical process

In IT, the main goal is often protecting data, systems and digital services. In OT, an incident may stop production, damage equipment, show false values to an operator, cause loss of control, create safety risk, affect product quality or impact the environment.

Availability is often more important than confidentiality

In traditional IT, the conversation often focuses on confidentiality, integrity and availability. In OT, the order of priorities can be different. Availability, process integrity and safety may take priority over data confidentiality.

Not everything can be patched easily

OT systems often operate for many years, have limited maintenance windows and depend on certification, warranty, suppliers and the technological process. The usual advice “install the patch” is not always immediately possible.

Scanning can be risky

Active scanning, vulnerability testing and standard IT tools may disrupt OT devices, especially older controllers, communication gateways, HMI systems or systems with low tolerance for unusual traffic.

Risk must be assessed with automation and production teams

A security specialist may understand threats, but automation engineers and operators understand process consequences. This is why OT risk assessment must be interdisciplinary.

When should an OT risk assessment be performed?

  • before connecting OT to new IT systems
  • before implementing supplier remote access
  • before production line modernization
  • after changing OT network architecture
  • after a cyber incident or near miss
  • before a customer audit, NIS2, KSC or IEC 62443 programme
  • before implementing OT monitoring
  • when buying a new SCADA, DCS, PLC or HMI system
  • when changing an integrator or maintenance provider
  • periodically, for example annually for critical systems

OT risk assessment step by step

Step 1: define the objective and scope

First define what exactly is being assessed: the plant, production line, installation, SCADA system, remote access, OT segment, water utility, automated warehouse, BMS system or the whole IT-OT ecosystem.

The scope should define:

  • locations
  • technological processes
  • OT systems
  • IT-OT boundaries
  • suppliers and integrators
  • external connections
  • cloud systems if they affect OT
  • exclusions from the assessment
  • allowed testing scope

Evidence to prepare: OT risk assessment scope approved by production, OT, IT and the board.

Step 2: build the assessment team

An OT risk assessment should not be performed only by IT or by an external auditor alone. The team must understand the process, automation, network, security, maintenance and business risks.

The team should include:

  • business process owner
  • production or operations manager
  • maintenance
  • automation or OT engineer
  • IT and network administrators
  • security or CISO
  • process safety, where relevant
  • supplier or integrator representative if they have key knowledge
  • compliance or risk management representative

Evidence to prepare: participant list, roles, responsibilities and decision rules.

Step 3: understand the physical process

Do not assess OT risk without understanding the process. The team must know what the system controls, normal operating modes, emergency modes, what may stop production and what may affect safety.

Process questions:

  • what is produced or controlled?
  • which process stages are critical?
  • what may cause downtime?
  • what may create product outside specification?
  • what may endanger people?
  • what may affect the environment?
  • which process safety systems are independent?
  • how does the operator detect abnormal state?

Evidence to prepare: process description, critical process map and operational impact scenario list.

Step 4: inventory OT assets

There is no risk assessment without asset inventory. The company must know which devices, systems, versions, communications and suppliers exist in the environment.

The inventory should include:

  • PLC
  • DCS
  • SCADA
  • HMI
  • historians
  • engineering workstations
  • communication gateways
  • industrial switches and firewalls
  • sensors and field devices where relevant
  • remote access systems
  • supplier engineering software
  • firmware and operating system versions
  • configuration and program backups

In OT, the safest starting point is passive methods: documentation, configuration exports, engineer interviews, management system data and passive traffic observation. Active scanning should be agreed, tested and performed carefully.

Evidence to prepare: OT asset register with owner, location, criticality and support status.

Step 5: map the network, flows and IT-OT boundaries

OT risk often comes from uncontrolled connections. The company must understand how data and commands flow between systems, lines, operators, suppliers, cloud and IT.

Map:

  • OT network segments
  • connections between lines
  • IT-OT connections
  • industrial DMZ if present
  • supplier remote access
  • cloud connections
  • ERP, MES, historian, CMMS and reporting integrations
  • industrial protocols
  • traffic direction
  • systems that can send commands into OT

Evidence to prepare: OT network diagram, flow map and external connection list.

Step 6: divide the environment into zones and conduits

IEC 62443 promotes thinking in zones and conduits. A zone groups assets with similar risk level and similar security requirements. A conduit describes communication between zones.

Example zones:

  • corporate IT zone
  • industrial DMZ zone
  • SCADA zone
  • line control zone
  • safety zone
  • supplier remote access zone
  • historian zone
  • auxiliary systems zone

Well-designed zones help define where segmentation, monitoring, access control, firewalls, remote access rules and traffic restrictions are needed.

Evidence to prepare: zones and conduits model with owners and security requirements.

Step 7: identify threat scenarios

In OT, a vulnerability list is not enough. The company must describe scenarios that make sense in the specific plant. MITRE ATT&CK for ICS, operator experience and industry incident analysis can help.

Example scenarios:

  • attacker gains supplier remote access
  • ransomware moves from IT into OT
  • operator sees false process values
  • attacker changes a PLC program
  • engineering workstation is infected
  • missing configuration backups prevent fast recovery
  • unauthorized person changes process parameters
  • malware blocks HMI
  • cloud provider outage affects production reporting
  • maintenance subcontractor still has an active account after work is completed

Evidence to prepare: OT risk scenario list mapped to processes and assets.

Step 8: assess operational impact

Impact in OT must be assessed more broadly than in IT. It is not only about data and systems. It is about the physical process and the company.

Assess impact across:

  • human safety
  • production continuity
  • product quality
  • equipment damage
  • environment
  • regulatory compliance
  • finance
  • reputation
  • customer impact
  • supply chain impact

In OT, a technically small element may be business-critical. Example: one engineering workstation may not look critical in IT, but may be essential for restoring control after a failure.

Evidence to prepare: OT impact matrix with definitions of impact levels.

Step 9: assess vulnerabilities and exposure

A vulnerability is not only a missing patch. In OT, a vulnerability may be uncontrolled remote access, lack of segmentation, shared accounts, missing configuration backups, no monitoring, unknown suppliers, an old operating system or no recovery procedure.

Check:

  • are systems supported by the vendor?
  • are there known vulnerabilities?
  • is the system exposed to IT or the internet?
  • does remote access have MFA?
  • are administrator accounts shared?
  • are there backups of PLC programs and configurations?
  • is segmentation technically enforced?
  • is OT traffic monitored?
  • does a supplier access list exist?
  • do operators have emergency procedures?

Evidence to prepare: list of OT vulnerabilities, exposures and organizational weaknesses.

Step 10: assess likelihood carefully

Likelihood estimation in OT is difficult because incidents are less often public, environments are unique and consequences may be severe. Do not pretend precision where there is none.

Consider:

  • system exposure
  • access difficulty
  • access control quality
  • known vulnerabilities
  • remote access
  • IT connections
  • monitoring maturity
  • incident and failure history
  • plant or sector attractiveness to attackers
  • supplier dependencies

In practice, a simple qualitative scale with clear assumptions is better than false numeric precision.

Evidence to prepare: likelihood scale and assumptions used in the assessment.

Step 11: calculate and prioritize risk

Risk should combine impact, likelihood and existing controls. In OT, priority is not always the highest number of vulnerabilities. Priority means the highest impact on safety, production, environment and continuity.

Prioritize risks by:

  • potential impact on people
  • potential production downtime
  • ability to spread from IT to OT
  • lack of segmentation
  • supplier remote access
  • lack of configuration backups
  • lack of monitoring
  • lack of response and recovery procedure

Evidence to prepare: OT risk register with inherent risk, existing controls and residual risk.

Step 12: select controls and target level

For each risk, choose the response: reduce, accept, transfer or avoid. In OT, compensating controls are often needed instead of immediate patching.

Example controls:

  • IT-OT segmentation
  • industrial DMZ
  • MFA for remote access
  • supplier access control
  • jump server
  • OT traffic monitoring
  • PLC, DCS, SCADA and HMI configuration backups
  • USB media control
  • engineering workstation hardening
  • separate administrator accounts
  • operator emergency procedures
  • configuration recovery test

Evidence to prepare: OT risk treatment plan with owners, deadlines and completion evidence.

Step 13: agree residual risk with the business

Not every risk can be removed immediately. Some changes require downtime, budget, supplier approval, system replacement or line modernization. Residual risk must therefore be understood and accepted by the right management level.

A risk acceptance decision should include:

  • risk description
  • reason for acceptance
  • acceptance period
  • review conditions
  • risk owner
  • compensating actions
  • decision by an authorized person

Evidence to prepare: accepted OT risk register with review date.

Step 14: prepare a roadmap and board report

The OT risk assessment report should be understandable for the board. It cannot be only a list of technical vulnerabilities. It should show impact on process, safety, production, customers and budget.

The report should include:

  • assessment scope
  • key critical processes
  • high-level risk map
  • main impact scenarios
  • biggest architecture gaps
  • risks requiring board decisions
  • 30, 60 and 90-day roadmap
  • 12-month plan
  • cost and impact of top actions

Evidence to prepare: executive OT risk assessment report and action roadmap.

OT risk assessment checklist

Scope

  • does the scope include processes, systems and locations?
  • do we know the IT-OT boundaries?
  • do we know which tests are allowed?
  • was the scope approved by production and OT?

Assets

  • do we have a register of PLC, DCS, SCADA, HMI and engineering workstations?
  • do we know firmware and system versions?
  • do we know asset owners?
  • do we know unsupported assets?
  • do we have program and configuration backups?

Architecture

  • does an OT network diagram exist?
  • is there an industrial DMZ?
  • is IT-OT traffic restricted?
  • is supplier remote access controlled?
  • are zones and conduits described?

Risks

  • do we have physical process impact scenarios?
  • do we assess safety and environmental impact?
  • do we assess production downtime?
  • do we include suppliers and supply chain?
  • do risks have owners?

Controls

  • does remote access have MFA?
  • are administrator accounts separated?
  • is OT traffic monitored?
  • do OT incident response procedures exist?
  • has configuration recovery been tested?

30, 60 and 90-day action plan

First 30 days

  • assign an OT risk assessment owner
  • define assessment scope and boundaries
  • build a team across OT, IT, security, production and maintenance
  • identify the 5-10 most important OT processes
  • perform initial inventory of critical assets
  • review supplier remote access
  • review IT-OT connections
  • prepare the first high-level risk list

Days 31 to 60

  • complete the OT asset register
  • prepare the network and flow map
  • divide the environment into zones and conduits
  • describe threat and impact scenarios
  • assess existing controls
  • check PLC, SCADA, DCS and HMI configuration backups
  • prepare the business and operational impact matrix

Days 61 to 90

  • assess risk for critical zones and processes
  • prepare the risk register and treatment plan
  • agree residual risk with process owners
  • prepare a 12-month action roadmap
  • select quick wins: remote access, MFA, segmentation, configuration backups and monitoring
  • prepare a board report
  • define the OT risk review cycle

What documents and evidence should be prepared?

Scope and governance documents

  • OT risk assessment scope
  • participant and role list
  • risk criteria
  • impact and likelihood scale
  • risk acceptance rules
  • assessment schedule

Technical documents

  • OT asset register
  • OT network diagram
  • IT-OT connection map
  • zones and conduits model
  • supplier remote access list
  • industrial protocol list
  • configuration and program backup list

Risk documents

  • threat scenario list
  • operational impact matrix
  • OT risk register
  • risk treatment plan
  • accepted risk register
  • mapping to IEC 62443, NIST CSF or customer requirements

Operational evidence

  • remote access review report
  • configuration backup report
  • OT administrator account review report
  • segmentation evidence
  • OT traffic monitoring evidence
  • risk workshop notes
  • board report

Common OT risk assessment mistakes

Mistake 1: copying IT methodology without changes

OT has different priorities, impacts and constraints. IT methodology may be a starting point, but it must be adapted to the physical process, availability, safety and production requirements.

Mistake 2: aggressive scanning without OT approval

Active scanning may disrupt industrial devices. Every test should be agreed with production, automation and maintenance.

Mistake 3: no automation and production people in the team

Without people who know the process, the assessment will be technical but will not show real plant impact.

Mistake 4: looking only at vulnerabilities

In OT, risk may come from architecture, remote access, missing configuration backups, missing procedures, lack of segmentation or dependence on one supplier.

Mistake 5: no IT-OT connection map

Without a connection map, it is unclear how an incident may move from IT to OT or how a supplier may access the process.

Mistake 6: no residual risk decisions

A report without decisions does not change risk. High risks need an owner, deadline, action or conscious acceptance.

Mistake 7: no reassessment after changes

OT changes with modernization, new suppliers, new connections and new systems. Risk assessment must be updated after material changes.

How to measure OT risk assessment maturity?

Asset metrics

  • percentage of inventoried OT assets
  • percentage of assets with assigned owner
  • number of unsupported assets
  • percentage of systems with configuration backup
  • number of unknown devices in OT network

Architecture metrics

  • number of IT-OT connections
  • number of supplier remote connections
  • percentage of connections with documented owner
  • number of OT zones with defined security requirements
  • number of conduits without technical control

Risk metrics

  • number of high risks
  • number of risks without owner
  • number of accepted risks without review date
  • percentage of treatment plan actions completed on time
  • number of scenarios affecting safety or production

Resilience metrics

  • time to restore critical system configuration
  • number of tested configuration backups
  • number of OT incident exercises
  • time from unusual traffic detection to escalation
  • number of suppliers with MFA and controlled access

Business example

A manufacturing plant has several lines, a SCADA system, PLC controllers, remote access for an integrator and a connection to a production reporting system in IT. The board wants an “OT audit”, but initially assumes that a network scan and vulnerability list will be enough.

During the workshop, it turns out that the biggest risk is not one technical flaw. The main risks are supplier remote access without full control, no current network map, missing program backups for some controllers, unclear connections to IT and no procedure for restoring an engineering workstation.

The assessment team divides the environment into zones: IT, industrial DMZ, SCADA, production lines and supplier remote access. Then it describes impact scenarios: line stoppage, false data for operators, HMI loss, inability to upload PLC program and ransomware movement from IT to OT.

After 90 days, the plant has an asset register, connection map, risk register, action plan and board decisions. The first actions include MFA for remote access, restriction of IT-OT connections, PLC and HMI configuration backups, OT traffic monitoring and recovery test for one engineering workstation.

The result is practical: the plant does not only know vulnerabilities, but understands which scenarios may stop production and which actions reduce operational risk first.

How can ccyber.io help?

ccyber.io helps companies perform OT risk assessments in a practical, production-safe and board-friendly way. We combine automation, IT, cybersecurity, business continuity and regulatory perspectives.

We can support your organization with:

  • OT risk assessment
  • IEC 62443 gap analysis
  • OT asset inventory
  • IT-OT connection mapping
  • zones and conduits model
  • supplier remote access review
  • OT ransomware risk assessment
  • PLC, SCADA, DCS and HMI configuration backup review
  • OT risk workshop for the board and production teams
  • 30, 60, 90-day and 12-month OT security roadmap

The best first step is a short OT risk discovery workshop. It helps define scope, critical processes, top risks, suppliers, IT-OT connections and a safe assessment plan without disrupting production.

FAQ

Is OT risk assessment the same as an IT audit?

No. OT risk assessment must include the physical process, safety, production, quality, environment, availability, automation, control systems and industrial constraints.

Can an OT network be scanned?

Yes, but only carefully and after agreement with OT, production and maintenance. In many cases, passive methods, documentation and controlled traffic observation should come first.

Where should OT risk assessment start?

Start with scope, team, critical processes, asset inventory, IT-OT connection map and scenarios affecting production and safety.

What are zones and conduits?

Zones group assets with similar security requirements. Conduits describe communication between zones. This approach helps design segmentation and OT security requirements.

Who should participate in an OT risk assessment?

Production, maintenance, automation, IT, security, process safety, compliance and suppliers if they have key system knowledge.

How often should OT risk assessment be performed?

For critical systems, it should be performed periodically, for example annually, and after major changes such as a new line, remote access, supplier change, incident or modernization.

What should the board receive?

The board should receive a short report with key processes, high risks, impact scenarios, decisions requiring budget, accepted risks and action roadmap.

Is IEC 62443 required for OT risk assessment?

Not always as formal certification, but it is very useful as a language and structure. It helps work with zones, conduits, security requirements and target security levels.

Summary

OT risk assessment must start with operations, not a tool. First understand the process, disruption impact, critical systems, dependencies, suppliers and IT-OT boundaries. Only then can vulnerabilities, threats and controls be assessed properly.

The best OT risk assessment is interdisciplinary. It combines automation, production, maintenance, IT, security, suppliers and the board. This turns risk from an abstract vulnerability list into a real picture of what may stop the plant, endanger safety or make recovery difficult.

A good assessment result is not only a report. A good result is a risk register, zones and conduits model, priorities, owners, residual risk decisions and an action roadmap that materially reduces operational risk.

Sources

How to Use ChatGPT Safely in a Company?

Using ChatGPT safely in a company requires clear rules: use business accounts instead of personal ones, do not paste confidential data into unapproved tools, define prohibited data, manage access, control apps and plugins, enable MFA, train employees and verify AI outputs before business use. ChatGPT can significantly increase productivity, but only when the company has policy, controls and risk awareness.

Prepared by: CCyber Editorial Team

Short answer

To use ChatGPT safely in a company, the organization should implement an AI usage policy, use a business workspace instead of personal accounts, define prohibited data, enable MFA, control user access, manage apps and plugins, monitor usage, train employees and require verification of outputs before business use. The main risks are confidential data leakage, uncontrolled Shadow AI, incorrect answers, personal data use, unapproved apps and automated actions performed without proper controls.

Last updated

July 2026

Who this article is for

  • boards
  • business owners
  • CISOs, CTOs and IT directors
  • compliance, legal and risk management teams
  • HR and training leaders
  • sales, marketing and customer support teams
  • finance and administration teams
  • software houses and SaaS companies
  • SMEs adopting AI at work
  • companies using ChatGPT Business or ChatGPT Enterprise
  • organizations that want to reduce Shadow AI, data leakage and wrong AI-driven decision risk

Key takeaways

  1. The safest model for a company is a controlled business workspace, not employees using personal accounts for work tasks.
  2. The most important rule is: do not paste into ChatGPT data that the company would not send to an external provider without agreement, risk assessment and controls.
  3. ChatGPT should not be used as an uncontrolled legal, financial, medical, technical or compliance advisor. Outputs must be verified.
  4. Apps, plugins, connected tools and automated actions increase risk, so they require separate rules, permissions and approvals.
  5. A safe ChatGPT rollout combines AI policy, training, access controls, data rules, monitoring and recurring review of use cases.

Why do companies want to use ChatGPT?

ChatGPT can significantly accelerate knowledge work. Employees use it for writing, analysis, summarization, translation, document preparation, ideation, data organization, coding, offer creation, project planning and learning new topics.

Typical company use cases:

  • drafting emails, offers and presentations
  • summarizing documents and notes
  • translation and language improvement
  • analyzing customer requirements
  • creating checklists and procedures
  • preparing training materials
  • supporting data analysis
  • creating and reviewing code
  • preparing sales scripts, campaigns and webinar concepts
  • supporting research and conceptual work

The problem is not that employees want to use ChatGPT. The problem appears when they do it without rules, without company awareness, without data controls and without understanding AI limitations.

The biggest risks of using ChatGPT in a company

1. Confidential data leakage

An employee may paste customer data, contracts, personal data, source code, technical documentation, sales plans, financial data, NDA-covered data or other confidential information into ChatGPT.

The risk increases if the employee uses a personal account, unapproved tool or does not understand where the data goes and which rules apply to the specific plan.

2. Shadow AI

Shadow AI means using AI tools without company knowledge or approval. This may include a personal ChatGPT account, external application, plugin, transcription tool, AI agent or informal automation process.

Shadow AI is dangerous because the company does not know:

  • which tools are being used
  • which data is being entered
  • who has access to chat history
  • whether data may be used to train models
  • whether the provider meets security requirements
  • whether the employee connected the tool to company email, drive or CRM

3. Incorrect answers and overreliance

ChatGPT may produce answers that sound convincing but are incomplete, outdated, incorrect or not aligned with the company’s context. This is especially important for law, tax, regulation, security, code, medicine, finance and business decisions.

Practical rule: ChatGPT can help prepare an analysis, draft or list of questions, but a responsible person in the company must verify the result.

4. Personal data and confidentiality

Pasting personal data into an AI tool may create legal and organizational risks. This includes data about customers, employees, candidates, patients, users, suppliers and contact persons.

The company should clearly define when personal data may be used in ChatGPT, in which plan, on what basis, for what purpose and with what safeguards.

5. Apps, plugins and connected tools

ChatGPT can connect with apps and data sources. This increases capabilities, but also increases risk. An app may read data, use conversation context and in some cases perform actions in connected systems.

The biggest risks:

  • access to data from company systems
  • overly broad app permissions
  • write actions performed without control
  • lack of clarity on what a third-party app provider can see
  • no review of connected accounts
  • prompt injection risk when working with external content

6. Prompt injection and hidden instructions

Prompt injection occurs when external text, a file, website, email or document contains hidden instructions attempting to influence the model’s behavior. The risk is higher when ChatGPT analyzes internet content, third-party files or data from connected apps.

Companies should be especially careful in scenarios where ChatGPT has access to confidential data and can also send information to external services or perform actions.

The key decision: personal account or business workspace?

Personal account

A personal account may be convenient, but it is not a good model for working with company data. The company does not control access, retention, sharing, history, privacy settings, app connections, employee offboarding or usage rules.

A personal account may be acceptable only for public or neutral data, if company policy allows it.

Business workspace

A business workspace such as ChatGPT Business or ChatGPT Enterprise allows better management of access, users, settings, apps, roles, retention, security and compliance. This is the right direction if the company wants to use ChatGPT regularly at work.

The company should consider a business workspace if:

  • employees use ChatGPT for work tasks
  • customer data or company documents appear
  • the company wants to reduce Shadow AI
  • access and offboarding rules are needed
  • the company has audit or compliance requirements
  • employees use apps, plugins, agents or connected tools
  • the company wants a clear policy and control evidence

Data rule: what should not be pasted into ChatGPT?

The simplest and most important part of an AI policy is the prohibited data list. Employees must know what must not be entered into ChatGPT without company approval.

Data prohibited in unapproved use

  • passwords
  • MFA codes
  • tokens
  • API keys
  • login credentials
  • customer data
  • personal data
  • medical data
  • financial data
  • contracts and confidential documents
  • NDA-covered information
  • source code without approval
  • system architecture documentation
  • production data from company systems
  • non-public strategic, sales or product plans

Usually safer data to use

  • public content
  • texts without personal or confidential data
  • anonymous examples
  • synthetic test data
  • general training questions
  • documents after customer identifiers are removed
  • problem descriptions without technical secrets or sensitive details

Practical employee rule: before pasting data into ChatGPT, ask: could I send this information to an external provider without extra approval?

How to implement ChatGPT safely in a company?

Step 1: assign an AI owner

Without an owner, the topic will be scattered across IT, legal, HR, compliance, sales and business teams. The company should clearly define who owns the rules for using ChatGPT.

The owner should coordinate:

  • AI usage policy
  • approved tool list
  • data rules
  • employee training
  • app and plugin assessment
  • risk monitoring
  • board reporting

Evidence to prepare: AI Security owner decision and responsibility scope.

Step 2: choose the right plan and usage model

The company should decide whether employees may use personal accounts or only a business workspace. For work with company data, a controlled business environment is the better direction.

Check:

  • whether company data is excluded from model training by default
  • how data retention works
  • who can manage users
  • whether MFA, SSO, SCIM or roles are available
  • whether admins can control apps and plugins
  • whether the company needs logs, Compliance Platform, DLP or SIEM integration
  • whether data residency settings are required

Evidence to prepare: decision on the approved ChatGPT plan and personal account rules.

Step 3: prepare a ChatGPT usage policy

The policy should not be long. It should be understandable for employees and address the most common situations.

The policy should define:

  • who may use ChatGPT
  • whether personal accounts are allowed
  • which data is prohibited
  • which use cases are allowed
  • which use cases require approval
  • how outputs must be verified
  • how apps and plugins may be used
  • how AI incidents are reported
  • how AI use is documented at work

Evidence to prepare: company policy for safe ChatGPT use.

Step 4: define allowed use cases

Employees must know what they can use ChatGPT for. If the company only prohibits, people will find workarounds. Clear practical examples work better.

Examples of allowed use:

  • improving email wording without confidential data
  • creating a presentation draft
  • preparing customer question lists
  • summarizing a public article
  • creating a checklist based on public information
  • brainstorming marketing campaign ideas
  • learning technical concepts
  • creating synthetic test data
  • preparing a first draft of a procedure for later review

Examples requiring approval:

  • analyzing a customer contract
  • processing personal data
  • analyzing source code
  • using NDA-covered documents
  • connecting ChatGPT to company drive, email or CRM
  • using an app that performs actions in an external system
  • preparing regulatory or legal content for use without expert review

Evidence to prepare: list of approved and approval-required use cases.

Step 5: manage access and offboarding

Access to company ChatGPT should be managed like access to other important tools. The company should know who has access, what permission level they have and when access is removed.

Minimum baseline:

  • MFA for users and administrators
  • roles: owner, admin, user
  • least privilege
  • access granting process
  • access removal after employee departure
  • regular user review
  • separate admin accounts if the scale justifies it

Evidence to prepare: user and admin list with latest access review.

Step 6: control apps, plugins and connected tools

Apps and plugins can connect ChatGPT with external services, search data, use context and perform actions. This area requires special control.

Before enabling an app, check:

  • what data the app can read
  • what actions it can perform
  • whether it has write actions
  • whether it can send data outside ChatGPT
  • the app provider’s terms and privacy policy
  • whether access can be limited to selected roles or groups
  • whether confirmation can be required before actions
  • whether domains and accounts connected to the app can be restricted

Safest starting model:

  • enable only company-approved apps
  • block unnecessary write actions
  • require confirmation before important actions
  • limit app access by role
  • review connections at least quarterly

Evidence to prepare: register of approved apps, plugins, actions and connections.

Step 7: set rules for GPTs, projects and files

Employees may create their own GPTs, projects, upload files and share materials. This is convenient, but may lead to uncontrolled sharing of company knowledge.

Define rules:

  • who may create custom GPTs
  • whether public GPTs may be used
  • whether GPTs may be published outside the company
  • which files may be uploaded
  • whether files with customer data may be used
  • how long projects and files are retained
  • who is responsible for deleting outdated materials

Evidence to prepare: rules for GPTs, projects and file use.

Step 8: verify ChatGPT outputs before use

ChatGPT can be very helpful, but it should not be the only source of decisions. The company should clearly define which outputs require verification.

Verification is especially required for:

  • legal advice
  • tax advice
  • compliance content
  • regulatory analysis
  • production code
  • security configurations
  • customer-facing answers
  • financial analysis
  • medical content
  • HR decisions about people

Practical rule: ChatGPT can help prepare a draft, but a responsible human approves the final version.

Evidence to prepare: AI output verification rules by task type.

Step 9: train employees with specific examples

Training should show real situations from company work, not only general rules. Employees should be able to distinguish safe use from risky use.

Training should cover:

  • what ChatGPT may be used for
  • what must not be pasted
  • differences between personal and business accounts
  • how to anonymize data
  • how to verify outputs
  • how to use apps and plugins
  • what prompt injection is
  • how to report an AI incident

Evidence to prepare: training materials, participant list and knowledge test.

Step 10: monitor usage and report risk to the board

The company should measure not only the number of users, but also risks, use cases, incidents, policy violations and business value.

Monitor:

  • number of active users
  • most common use cases
  • number of data policy violations
  • AI incident reports
  • number of approved apps
  • number of connected data sources
  • personal account use if the company can detect it
  • business value and time savings

Evidence to prepare: quarterly AI Security board report.

How to use ChatGPT safely in daily work?

Good practices for employees

  • use a company account if the company provides one
  • do not paste passwords, tokens, API keys or MFA codes
  • remove personal data and customer names if they are not needed
  • use sample data instead of real data
  • do not treat answers as automatically true
  • verify sources, dates and context
  • do not use ChatGPT to bypass company procedures
  • report accidental pasting of confidential data

Good practices for managers

  • define what the team may use ChatGPT for
  • collect the best safe use cases
  • do not require employees to use personal accounts
  • do not promote pasting customer data without risk assessment
  • check AI output quality before external use
  • support no-blame mistake reporting

Good practices for IT and security

  • implement MFA and access control
  • review retention and privacy settings
  • manage apps, plugins and connections
  • restrict write actions where not needed
  • check whether logs and compliance integrations are available
  • prepare an AI incident procedure
  • monitor Shadow AI and unapproved tools

Safe ChatGPT use checklist

Policy and governance

  • does the company have a ChatGPT usage policy?
  • has an AI Security owner been assigned?
  • is it clear who approves new use cases?
  • are there rules for personal and confidential data?
  • does the board receive AI risk reports?

Data

  • does a prohibited data list exist?
  • do employees know what must not be pasted?
  • is customer data anonymized before use?
  • is there a procedure for accidental pasting of confidential data?
  • are files and project data deleted when no longer needed?

Access

  • do users use a business workspace?
  • is MFA enabled?
  • do administrators have limited roles?
  • is access removed after employee departure?
  • are users and admins reviewed regularly?

Apps and plugins

  • does the company have a list of approved apps?
  • are write actions restricted?
  • do apps have assigned owners?
  • were app terms and privacy policies reviewed?
  • are connected data sources reviewed?

Output quality

  • are AI outputs verified before use?
  • are there rules for legal, finance, compliance and code?
  • do employees know that ChatGPT may be wrong?
  • are customer-facing contents approved by a human?

Incidents

  • does an AI incident procedure exist?
  • do employees know where to report a mistake?
  • can the company determine what data was pasted?
  • is there a process involving legal, IT and security?
  • are AI incidents reviewed and followed by corrective actions?

30, 60 and 90-day safe ChatGPT rollout plan

First 30 days

  • assign an AI Security owner
  • identify who already uses ChatGPT in the company
  • decide whether the company uses personal accounts or a business workspace
  • prepare a prohibited data list
  • prepare a short ChatGPT usage policy
  • enable MFA for users and administrators
  • define the first approved use cases
  • run short starter training

Days 31 to 60

  • implement a new use case approval process
  • prepare rules for apps, plugins and connected tools
  • review sharing, retention and chat history settings
  • prepare an AI incident procedure
  • create a list of approved apps
  • prepare data anonymization rules
  • prepare training modules for high-risk roles

Days 61 to 90

  • review ChatGPT use in the company
  • check whether employees use unapproved AI tools
  • test the AI incident procedure
  • review apps, plugins and connected data sources
  • prepare a board report
  • update the policy based on real use cases
  • define a quarterly AI Security review
  • prepare a safe AI roadmap for the next 6 months

What documents and evidence should be prepared?

Governance documents

  • ChatGPT usage policy
  • approved AI tool list
  • prohibited data list
  • ChatGPT use case register
  • app and plugin register
  • AI output verification rules
  • AI incident procedure

Technical documents

  • user and admin list
  • MFA report
  • data retention settings
  • app, plugin and connection settings
  • active integration list
  • usage report if available in the plan
  • logs and compliance data if the company uses a plan that provides them

Training evidence

  • training materials
  • training attendance list
  • knowledge test
  • policy acceptance confirmation
  • reminder communications
  • employee questions and issues report

Operational evidence

  • AI incident register
  • data policy violation register
  • corrective action list
  • quarterly board report
  • risk acceptance decisions
  • Shadow AI review

Common company mistakes when using ChatGPT

Mistake 1: no rules and quiet use of personal accounts

If the company does not provide clear rules, employees often start using personal accounts. This creates Shadow AI and lack of data control.

Mistake 2: ban without an alternative

A total ban often fails. Employees will still use AI if they see real value. A safer environment, clear rules and approved use cases work better.

Mistake 3: no prohibited data list

Employees must know whether they can paste a contract, customer data, code, CV or invoice. Without a clear list, decisions will be random.

Mistake 4: overly broad apps and plugins

Connecting ChatGPT to company tools without control may provide access to too much data or allow actions the company did not approve.

Mistake 5: no output verification

ChatGPT may be wrong. Using outputs without verification in legal, finance, code, compliance or customer communication may create business risk.

Mistake 6: no AI incident process

The company should know what to do if an employee pasted confidential data, connected an unapproved app or used an incorrect answer in an important process.

Mistake 7: treating AI only as an IT topic

Safe use of ChatGPT affects IT, security, legal, HR, compliance, sales, the board and employees. It is an organizational topic, not only a technical one.

How to measure safe ChatGPT use?

Adoption metrics

  • number of active users in the business workspace
  • number of teams using ChatGPT
  • number of approved use cases
  • number of trained employees
  • number of submitted safe AI use ideas

Risk metrics

  • number of data policy violations
  • number of AI incidents
  • number of unapproved AI tools
  • number of active apps and plugins
  • number of apps with write actions
  • number of policy exceptions

Control metrics

  • percentage of users with MFA
  • number of workspace administrators
  • date of latest user review
  • date of latest app and plugin review
  • number of use cases with a business owner

Quality metrics

  • number of AI outputs requiring correction
  • number of errors detected before customer delivery
  • number of approved prompt templates
  • number of processes where AI is used with human review

Business example

A consulting company has 60 employees. Employees use ChatGPT for writing emails, summarizing documents, creating offers, analyzing notes and preparing sales materials. The board assumes usage is low, but a quick survey shows that more than half of the team uses personal accounts.

A review shows that fragments of customer contracts, CRM data, meeting notes and NDA-covered content have been pasted into ChatGPT. There was no AI policy, prohibited data list, approved workspace, training or output verification rules.

The company implements a controlled model in 90 days. First, it creates a policy and prohibited data list. Then it launches a business workspace, MFA, training, use case register and app approval process. After 90 days, the board receives the first report: who uses ChatGPT, for what, what the risks are and what must happen next.

The result is not reduced innovation. Employees still use ChatGPT, but they do it more safely, with lower data leakage risk and higher business value.

How can ccyber.io help?

ccyber.io helps companies implement ChatGPT and other AI tools in a safe, practical and business-risk-aligned way. We focus on policy, data, users, apps, training, Shadow AI, incidents and control evidence.

We can support your organization with:

  • ChatGPT security assessment
  • safe ChatGPT usage policy
  • prohibited and allowed data list
  • AI use case register
  • Shadow AI assessment
  • assessment of ChatGPT Business or Enterprise for company needs
  • rules for apps, plugins and connected tools
  • employee training on safe ChatGPT use
  • AI incident procedure
  • AI Security board report
  • 30, 60 and 90-day safe AI roadmap

The best first step is a short ChatGPT Security Assessment. It helps check how the company already uses ChatGPT, which data is at risk, which controls are needed and how to move quickly from uncontrolled use to a safe operating model.

FAQ

Can ChatGPT be used safely in a company?

Yes, but it requires rules, controls and training. The safest model is a business workspace, clear prohibited data list, MFA, access control, app management and AI output verification.

Can employees use personal ChatGPT accounts for work?

For company data, a company account or business workspace is a better model. A personal account may be allowed only for public or neutral data if company policy permits it.

What must not be pasted into ChatGPT?

Do not paste passwords, MFA codes, tokens, API keys, customer data, personal data, confidential contracts, source code without approval, financial data, NDA-covered data or strategic information.

Can ChatGPT be wrong?

Yes. Outputs may be incorrect, incomplete or not aligned with context. Results must be verified, especially in law, finance, compliance, cybersecurity, code and customer communication.

Are apps and plugins in ChatGPT risky?

They can be risky if they access company data or perform actions in connected systems. The company should approve apps, limit write actions and control connections.

What should happen if an employee pasted confidential data into ChatGPT?

Activate the AI incident procedure: determine data scope, account, plan, conversation, files, recipients, apps, possible legal impact and remediation actions. Fast reporting without hiding the mistake is important.

Can ChatGPT be used to analyze contracts?

It can support analysis, but only under company policy and after data assessment. Contracts often contain confidential information, personal data and NDA-covered data, so using them in ChatGPT requires an approved environment and legal review.

Where should safe ChatGPT rollout start?

Start with current usage inventory, a decision on a business workspace, prohibited data list, short policy, MFA, employee training and a register of approved use cases.

Summary

ChatGPT can be a very valuable business tool, but it should not be deployed chaotically. The biggest risk is not AI itself, but lack of rules: personal accounts, confidential data pasted without control, unapproved apps, no output verification and no incident process.

Safe ChatGPT use requires a simple model: business workspace, AI policy, prohibited data list, MFA, user control, app management, training, output verification and risk reporting to the board.

The best companies do not block AI without an alternative. They give employees a safe way to work, clear rules and practical examples. This allows ChatGPT to increase productivity without creating uncontrolled risk for company data, customers and reputation.

Sources

We write about regulations such as NIS2, DORA, CRA and ISO 27001, cybersecurity for SMEs and critical infrastructure, as well as cyber hygiene, emerging threats and building security awareness within organisations.

Every article delivers practical knowledge - no jargon, just concrete steps you can act on to effectively protect your data, people and business continuity.