CCyber Blog

Practical guides on EU cybersecurity regulations and compliance requirements for companies operating in Poland and the European Union. We explain NIS2, the Polish KSC Act, DORA, the Cyber Resilience Act, ISO/IEC 27001, NIST Cybersecurity Framework and related obligations in a clear, business-focused way.

Does NIS2 Cover Asset Inventory and Visibility? Scope and Concrete Requirements

Yes, NIS2 covers asset inventory and visibility, although it does not always use the everyday language of “CMDB” or “asset inventory”. Article 21 of the Directive refers to asset management, access control policies, system security, business continuity, supply chain security and effectiveness assessment of cybersecurity measures. In practice, this means that a company should know which systems, devices, applications, accounts, data, cloud services, suppliers and public-facing assets it has, who owns them, how critical they are, what data they process, who has access, whether they are covered by backup, updates, monitoring and security controls. For selected digital and managed service entities, Implementing Regulation 2024/2690 further specifies the requirement for a complete, accurate, up-to-date and consistent asset inventory.

Prepared by: CCyber Editorial Team

Short answer

Yes, NIS2 covers asset inventory and visibility. This does not mean that every company must immediately buy an expensive CMDB, CAASM, EASM or enterprise platform. It does mean, however, that an organization in scope of NIS2 should be able to demonstrate which assets it has, which are critical, who owns them, what data they process, who has access, whether they are protected, whether they are monitored and how they affect business continuity. Asset inventory is needed for risk analysis, access control, vulnerability management, backup, incident response, supply chain security, effectiveness testing and board reporting. Without asset visibility, NIS2 compliance becomes a declaration, not an operating cyber risk management system.

Last updated

July 2026

Who this article is for

  • boards and business owners checking NIS2 applicability
  • CISOs, vCISOs, CIOs, CTOs, administrators and IT owners
  • compliance, risk, legal, DPO and internal audit teams
  • SMEs preparing for NIS2 or requirements from NIS2 customers
  • managed service providers, managed security service providers, cloud, hosting and SaaS providers
  • manufacturing, logistics, healthcare, energy, e-commerce and service companies
  • organizations preparing for ISO 27001, cyber insurance or customer audit
  • companies that want to organize assets before implementing MFA, backup, EDR, SIEM, vulnerability management or BCP

Key takeaways

  1. NIS2 includes asset management as part of cybersecurity risk management measures.
  2. Asset inventory is not only a laptop list. It should include systems, applications, data, accounts, cloud, suppliers, critical services and internet-facing assets.
  3. Asset visibility is needed for risk, access, vulnerabilities, backup, incidents, business continuity and supply chain security.
  4. For selected digital and managed service entities, Implementing Regulation 2024/2690 provides more concrete requirements for asset classification and inventory.
  5. A good inventory must be current, complete, assigned to owners and connected to remediation actions.

Does NIS2 explicitly mention asset inventory?

Yes. Article 21 of NIS2 refers, among other measures, to human resources security, access control policies and asset management. This means that asset management is part of the mandatory cybersecurity risk management measures for entities in scope of the Directive.

At the same time, asset inventory also follows indirectly from other requirements. Risk analysis, incident management, backup planning, supplier assessment, access control and effectiveness testing cannot be done without knowing which assets the company has.

NIS2 requires an asset view across several areas:

  • risk analysis and system security
  • incident handling
  • business continuity, backup management, disaster recovery and crisis management
  • supply chain security
  • security in acquisition, development and maintenance of systems
  • effectiveness assessment of cybersecurity measures
  • cyber hygiene and training
  • cryptography and encryption, where applicable
  • access control and asset management
  • MFA or other authentication solutions where appropriate

What does “asset visibility” mean under NIS2?

Asset visibility is the organization’s ability to quickly determine which assets exist, where they are, who is responsible for them, what their security status is and how they affect a business service or process. A hardware list alone is not enough.

Asset visibility means the company knows:

  • which systems support critical services
  • which devices are connected to the network
  • which applications and SaaS services are used
  • which accounts have administrator privileges
  • which data is processed and where
  • which assets are exposed to the internet
  • which assets are backed up
  • which assets are monitored
  • which assets have overdue updates or vulnerabilities
  • which supplier maintains them
  • which assets are unknown, unmanaged or without owner

What is the difference between inventory and visibility?

Inventory

Inventory is the register. It shows what the company has. It can be maintained in a spreadsheet, CMDB, ITSM tool, asset management system or GRC platform.

Visibility

Visibility is the ability to detect and confirm the actual state of assets. It shows whether the register reflects reality. Visibility comes from identity directories, EDR, MDM, DHCP, DNS, firewalls, cloud, backup, scanners, invoices, contracts and interviews with process owners.

Example

The company has 120 laptops in a spreadsheet. That is inventory. But EDR shows 138 devices, DHCP shows 151 hostnames, and accounting shows invoices for 9 SaaS tools outside the IT list. That is visibility. Only combining both layers provides real control.

Who is covered by the most concrete specification?

Implementing Regulation 2024/2690 specifies technical and methodological NIS2 requirements for selected digital entities and trust services, including DNS providers, TLD registries, cloud providers, data centres, CDNs, managed service providers, managed security service providers, marketplaces, search engines, social networking platforms and trust services.

This regulation is not automatically a detailed requirements catalogue for every NIS2 entity in every sector, but it is a very useful point of reference. It shows how the regulator understands asset management: asset classification, inventory, freshness, consistency, change history and lifecycle management.

Which concrete requirements follow from the implementing regulation?

For entities covered by Regulation 2024/2690, requirements are much more concrete than the general wording of NIS2. In practice, they are worth using as a benchmark in other organizations as well.

Requirement 1: asset classification

The organization should define classification levels for assets, including information, in scope of its network and information systems. The classification should correspond to the required protection level.

What does this mean in practice?

  • assets have criticality levels
  • data is classified
  • systems supporting critical services are marked
  • classification affects safeguards
  • classification is used in risk analysis and BIA

Requirement 2: asset inventory

The organization should maintain an asset inventory that is complete, accurate, up to date and consistent. Changes to inventory entries should be traceable.

What does this mean in practice?

  • the register cannot be a one-time audit file
  • every material change should leave a trace
  • each asset should have an owner
  • the register should be regularly updated
  • gaps in the register should lead to remediation actions

Requirement 3: detail level appropriate to needs

The register does not need excessive detail for every minor element, but it must be sufficient for risk, protection, monitoring, recovery and audit.

What does this mean in practice?

  • a critical system needs more detail than a supporting device
  • a public-facing asset needs more information than a low-risk internal asset
  • an asset processing sensitive data needs data, access and safeguard information
  • a supplier-dependent service needs contract, SLA and exit plan information

Requirement 4: inventory of services and systems

The register should include operations and services, as well as network and information systems and other assets supporting those operations and services.

What does this mean in practice?

  • a device list is not enough
  • assets must be linked to business services
  • the company must know which systems support which service
  • dependencies between service, system, supplier and data must be visible

Requirement 5: updates and change history

The register should be regularly reviewed and updated. Change history should be documented.

What does this mean in practice?

  • supplier change updates the register
  • new application enters the register before production
  • retired system receives disabled status
  • criticality change has justification
  • asset review has minutes or a report

Scope of assets to include

1. Business services and operations

  • sales
  • customer service
  • production
  • logistics
  • payments
  • accounting
  • HR
  • communication systems
  • services provided to customers
  • critical or important services

2. ICT systems

  • email systems
  • identity systems
  • CRM
  • ERP
  • finance system
  • HR system
  • production system
  • web applications
  • backup systems
  • monitoring systems

3. Devices and infrastructure

  • laptops
  • desktops
  • servers
  • company phones
  • network devices
  • routers
  • firewalls
  • Wi-Fi access points
  • OT and IoT devices, if present
  • storage and NAS

4. Software and applications

  • operating systems
  • business applications
  • administration tools
  • remote access tools
  • developer tools
  • SaaS applications
  • unapproved applications
  • open-source software used in products

5. Cloud and SaaS

  • Microsoft 365
  • Google Workspace
  • AWS, Azure and Google Cloud
  • hosting
  • e-commerce platforms
  • code repositories
  • ticketing systems
  • AI tools
  • marketing tools
  • backup services

6. Identities and access

  • users
  • administrators
  • supplier accounts
  • service accounts
  • API keys
  • tokens
  • OAuth applications with permissions
  • break glass accounts
  • former employee accounts

7. Data and information

  • customer data
  • personal data
  • employee data
  • financial data
  • trade secrets
  • source code
  • technical documentation
  • production data
  • log and monitoring data

8. Suppliers and supply chain

  • IT providers
  • MSPs and MSSPs
  • SOC and MDR
  • cloud providers
  • hosting providers
  • backup providers
  • software houses
  • business system providers
  • OT integrators
  • supplier subcontractors

9. Public-facing assets

  • domains
  • subdomains
  • public IP addresses
  • TLS certificates
  • DNS records
  • admin panels
  • VPN
  • web applications
  • public APIs
  • open ports

Minimum fields in a NIS2-aligned register

The register should be simple, but useful. Its purpose is not to create an archive that nobody reads. Its purpose is risk management.

Identification fields

  • unique asset identifier
  • asset name
  • asset type
  • asset description
  • location
  • environment: production, test, dev, archive
  • status: active, planned, being retired, disabled

Ownership fields

  • business owner
  • technical owner
  • supplier or maintainer
  • responsible team
  • emergency contact

Criticality and risk fields

  • criticality
  • business service impact
  • linked service
  • RTO and RPO, where applicable
  • data type
  • information classification
  • whether the asset is internet-facing
  • whether a supplier has access

Security fields

  • MFA status
  • backup status
  • date of latest restore test
  • EDR or antivirus status
  • update status
  • latest vulnerability scan
  • logging and monitoring
  • latest access review
  • open remediation actions

Audit fields

  • information source
  • last update date
  • last review date
  • confirming person
  • link to technical evidence
  • change history
  • next review date

Which evidence should be shown to an auditor or customer?

Evidence of inventory existence

  • asset register
  • critical services register
  • ICT systems register
  • data and classification register
  • privileged account register
  • supplier and ICT supplier register
  • public-facing asset register

Evidence of freshness

  • latest review minutes
  • change history in the register
  • list of new assets since last review
  • list of retired assets
  • confirmation from asset owners

Technical visibility evidence

  • export from Microsoft Entra ID or Active Directory
  • export from Google Workspace
  • EDR, MDM or antivirus report
  • DHCP, DNS or firewall report
  • backup report
  • public IP and domain report
  • cloud or hosting report
  • vulnerability scan report

Evidence of inventory use

  • risk register linked to assets
  • remediation action plan
  • board report
  • BCP and DRP linked to critical systems
  • access review for privileged accounts
  • restore test for critical systems
  • tabletop for a critical system or supplier incident

How to achieve visibility without an expensive tool?

1. Start with the main register

It can be a spreadsheet or lightweight database. What matters is ownership, versioning, mandatory fields and review cycle.

2. Connect several low-cost data sources

  • identity directory
  • Microsoft 365 or Google Workspace admin panel
  • EDR, MDM or antivirus
  • DHCP, DNS and firewall
  • backup
  • cloud and hosting
  • invoices and contracts
  • accounting system
  • interviews with process owners

3. Compare sources with each other

If EDR shows 80 laptops, the identity directory shows 95 devices and DHCP shows 120 hosts, this is not a problem to hide. It is something to investigate. Differences show visibility gaps.

4. Mark unknown assets

An unknown asset should not disappear from the report. It should have “to be investigated” status, action owner and deadline.

5. Connect the register with processes

New system, new supplier, new SaaS application, new integration, new domain and new administrator account should trigger inventory update.

What questions will an auditor ask?

  • does the organization have an asset register?
  • does the register include systems, applications, data, devices, accounts and suppliers?
  • who owns the register?
  • how often is the register updated?
  • do assets have business and technical owners?
  • are assets classified by criticality?
  • does the register show assets supporting critical services?
  • is it clear which assets are internet-facing?
  • does the register show backup, MFA, EDR and update status?
  • are assets linked to risks?
  • are assets linked to BCP and DRP?
  • can the company show change history in the inventory?
  • can the company detect unknown assets?
  • do reviews lead to remediation actions?

Minimum inventory model for SMEs

Level 1: starting minimum

  • asset register spreadsheet
  • critical system list
  • user and administrator list
  • company device list
  • SaaS application list
  • critical supplier list
  • MFA and backup status for critical systems

Level 2: audit-ready model

  • criticality classification
  • business and technical owners
  • data map
  • public attack surface
  • link to risks
  • link to BCP and DRP
  • quarterly review report

Level 3: mature model

  • regular automated exports
  • source comparison
  • workflow for new assets
  • monitoring of unknown assets
  • integration with vulnerability management
  • integration with access review
  • board metrics reporting

Compliance and visibility metrics

Completeness metrics

  • number of assets in the register
  • percentage of assets with owner
  • percentage of assets with criticality classification
  • percentage of critical systems with described data type
  • number of assets without technical source

Security metrics

  • percentage of critical systems with MFA
  • percentage of critical systems with backup
  • number of critical systems without restore test
  • number of devices without EDR or antivirus
  • number of systems with critical vulnerabilities
  • number of public administrative services

Visibility metrics

  • number of assets detected outside procurement process
  • number of unknown devices in the network
  • number of SaaS applications detected from invoices
  • number of unknown subdomains or public IP addresses
  • time to explain an unknown asset

Governance metrics

  • number of open remediation actions
  • number of overdue actions
  • number of accepted exceptions
  • inventory completeness trend
  • trend of critical systems without baseline safeguards

Which remediation actions follow from inventory?

Inventory without remediation is only a catalogue. NIS2 requires risk management, so review results should lead to decisions.

Typical actions after asset review

  • assigning system owner
  • enabling MFA
  • adding system to backup
  • performing restore test
  • closing public port
  • removing unused SaaS application
  • removing supplier access
  • updating a system
  • enabling EDR or monitoring
  • adding system to BCP or DRP
  • supplier assessment
  • risk acceptance by business owner

30, 60 and 90-day action plan

First 30 days

  • assign asset inventory owner
  • define NIS2 inventory scope
  • prepare asset register template
  • collect critical system list
  • export users, administrators and groups
  • export devices from EDR, MDM or antivirus
  • collect SaaS applications from invoices and contracts
  • present first asset and gap map to the board

Days 31 to 60

  • assign business and technical owners
  • mark asset criticality
  • add data type and information classification
  • check MFA status for critical systems
  • check backup and restore test status
  • check public IPs, domains, subdomains and admin panels
  • add suppliers and supplier access
  • create remediation action register

Days 61 to 90

  • compare the register with DHCP, DNS, EDR, backup, cloud and invoices
  • explain unknown assets
  • close key gaps: missing owner, missing MFA, missing backup, public exposure
  • perform first quarterly critical asset review
  • link assets with the risk register
  • link critical systems with BCP and DRP
  • prepare NIS2 evidence pack
  • approve inventory update cycle

Common company mistakes

Mistake 1: inventory only for hardware

NIS2 is not only about laptops. The greatest risk may be in SaaS, administrator accounts, public assets, data and suppliers.

Mistake 2: no link to services

A system list without information about which services those systems support does not help assess incident impact.

Mistake 3: no business owners

IT may know the system name, but business knows how much an outage will affect customers, revenue and operations.

Mistake 4: no update after changes

New supplier, new application, new integration or new administrator account should update the register.

Mistake 5: no public-facing assets

Abandoned subdomains, old VPNs, public panels and forgotten test servers are a common source of risk.

Mistake 6: no security status

A register without MFA, backup, EDR, update and monitoring status does not support real risk management.

Mistake 7: no change history

An auditor may ask when the asset was added, who changed criticality and why the system was retired.

Mistake 8: tool instead of process

Even the best tool will not help if nobody confirms owners, closes gaps or reports risk.

Business example

A services company with 110 employees is preparing for an audit by a customer in scope of NIS2. The company uses Microsoft 365, CRM, invoicing system, file repository, several SaaS applications, an IT provider and external backup. IT has a laptop list, but not a complete list of applications, cloud services, administrator accounts and public assets.

During the first review, the company creates an asset register. It exports users and administrators from Microsoft Entra ID, devices from EDR, applications from invoices, domains from DNS, public IPs from hosting and systems covered by backup. It turns out that the company uses 18 SaaS services, of which 7 were unknown to IT. Three critical systems have no confirmed restore test. Two supplier accounts have administrator access without formal owner. One old subdomain points to an unused test panel.

The company does not immediately buy an expensive tool. First, it organizes owners, criticality, MFA, backup, public exposure and supplier access. After 90 days, it has an asset register, gap report, remediation plan and review evidence for the auditor. This is not a perfect enterprise model, but it is an operating visibility system that supports NIS2 compliance.

How can ccyber.io help?

ccyber.io helps companies prepare asset inventory and visibility models aligned with NIS2 without excessive costs and without starting with expensive enterprise tools. We build the process, register, data sources, metrics, evidence and improvement plan.

We can support your organization with:

  • NIS2 asset management gap assessment
  • asset register design for NIS2
  • critical service and system identification
  • data, account and supplier mapping
  • public asset and attack surface list
  • integration of existing data sources: Microsoft 365, Google Workspace, EDR, MDM, DHCP, DNS, firewall, backup, cloud and invoices
  • Shadow IT and Shadow SaaS discovery
  • asset visibility metrics for the board
  • evidence pack for NIS2, ISO 27001, customer audit and cyber insurance
  • 30, 60, 90-day and 12-month roadmap

The best first step is a NIS2 Asset Visibility Workshop. In a short workshop, the company can determine which assets it already sees, where the biggest gaps are, which data sources can be used without new costs and what register is sufficient for the first compliance stage.

FAQ

Does NIS2 require asset inventory?

Yes. NIS2 refers to asset management as part of cybersecurity risk management measures. Asset inventory is also necessary for risk, access, backup, incidents, suppliers and business continuity.

Does NIS2 require a specific CMDB tool?

No. NIS2 does not prescribe a specific tool. What matters is whether the company can demonstrate current inventory, owners, criticality, security status and regular review.

Can a spreadsheet be enough?

At the start, yes, if it has an owner, versioning, mandatory fields, change history, recurring review and is compared with technical data. For larger organizations, a spreadsheet may quickly become insufficient.

What does asset visibility mean?

Visibility means the company not only has a register, but can detect assets from multiple sources, compare them with the register, identify gaps and start remediation actions.

Which assets matter most?

Critical systems, customer data, identity, email, backup, finance systems, public assets, administrator accounts, SaaS services, cloud and suppliers with access.

Does Regulation 2024/2690 apply to every company under NIS2?

No. It applies to selected digital entity categories and trust services. However, it is a very useful practical benchmark for asset management in other organizations as well.

How often should inventory be updated?

Critical assets should be reviewed at least quarterly and after every material change. A full review can be done annually or more frequently if the organization changes quickly.

Where should we start?

Start with critical services, systems, users, administrators, devices, SaaS applications, suppliers, domains, public IPs and backup. Then assign owners, criticality and security status.

Summary

NIS2 covers asset inventory and visibility because cyber risk cannot be managed without them. Asset management is explicitly referenced in Article 21, and concrete requirements for some digital and managed service entities are further specified in Implementing Regulation 2024/2690.

In practice, a NIS2-aligned inventory should cover not only hardware, but also business services, ICT systems, applications, data, accounts, suppliers, cloud, public-facing assets, backup, monitoring and dependencies. Every asset should have an owner, criticality, security status and review date.

The best rule is: do not ask only whether we have an asset list. Ask whether that list helps manage risk, recover after an incident, detect unknown assets and show the auditor that the organization knows what it protects.

Sources

Which Companies Are Currently Affected by Regulations Such as NIS2, CRA and DORA - EU Country Overview

NIS2, CRA and DORA apply to different types of companies and should not be treated as one single regime. NIS2 mainly covers medium-sized and large entities in selected critical sectors, but details depend on national transposition in each EU Member State. DORA applies to the financial sector and ICT risk, while ICT providers are mainly affected through contracts, oversight of critical ICT providers and requirements from financial customers. CRA applies to manufacturers, importers, distributors and other economic operators making products with digital elements available on the EU market. For companies operating in multiple countries, the key is to check separately: country of operation, sector, company size, product type, financial-sector customer relationship and supply chain role.

Prepared by: CCyber Editorial Team

Short answer

NIS2, CRA and DORA apply to different companies. NIS2 mainly applies to medium-sized and large entities in critical sectors and selected smaller entities of special importance, but details depend on national law in each EU Member State. CRA applies to products with digital elements, meaning manufacturers, importers, distributors, authorised representatives and some commercially relevant open-source roles. DORA applies to financial entities and ICT risk, while ICT providers are mainly affected through contracts, financial-sector customer requirements and oversight of critical ICT third-party providers. A company operating in several EU countries should check separately: country, sector, size, legal role, service type, product, customers and suppliers.

Last updated

July 2026

Who this article is for

  • boards of companies operating in more than one EU country
  • SMEs checking whether they fall under NIS2, CRA or DORA
  • software houses, SaaS companies, hardware manufacturers and IoT providers
  • IT, cloud, hosting, SOC, MDR, backup and managed service providers
  • financial entities and ICT providers serving the financial sector
  • manufacturing, logistics, healthcare, energy, chemical and food companies
  • compliance, legal, risk, DPO, CISO, vCISO, CTO, CIO and internal audit teams
  • companies preparing to enter the EU market or pass an EU customer audit

Key takeaways

  1. NIS2 is a directive, so national implementing law must be checked in each EU Member State.
  2. CRA and DORA are EU regulations, so their core scope is common across the EU, although enforcement and authorities operate nationally or sectorally.
  3. NIS2 concerns critical sectors and services, DORA concerns the financial sector and ICT, and CRA concerns products with digital elements.
  4. One company may be affected by several regulations at the same time, for example a SaaS provider for banks may be an ICT provider under DORA, a digital provider under NIS2 and a manufacturer of a digital product under CRA.
  5. The best first step is an applicability matrix: country, company, sector, size, product, service, customer, supplier, data and obligations.

Important caveat first

This overview is not individual legal advice. In EU cyber regulations, definitions, exceptions, thresholds, national acts, sector of activity and the company’s exact role matter. Two companies in the same industry may have different status if one is medium-sized and the other is a microenterprise, if one acts as a digital product manufacturer and the other only as an integrator, or if one serves banks and the other does not.

The most important practical rule is: do not ask only “is my industry covered?”. Ask: in which country do we operate, what service do we provide, how large is the company, what data do we process, are we a supplier to a regulated sector and do we place a digital product on the EU market?

Three regulations in one view

RegulationSimplest questionWho is affectedWhat matters most
NIS2Does the company operate in a critical sector and meet a threshold or exception?Mainly medium-sized and large entities in NIS2 sectors and selected entities regardless of sizeCyber risk management, incidents, supply chain, business continuity, management accountability
DORAIs the company a financial entity or an ICT provider to the financial sector?Financial entities, while ICT providers are mainly affected through contracts, customer requirements and critical provider oversightICT risk, ICT incidents, digital resilience testing, ICT suppliers, register of information, contracts and exit plans
CRADoes the company make a product with digital elements available on the EU market?Manufacturers, importers, distributors, authorised representatives, selected open-source rolesProduct security, vulnerabilities, updates, technical documentation, conformity assessment, CE marking, reporting

NIS2: which companies are covered?

NIS2 covers entities in sectors of high criticality and other critical sectors. As a rule, it covers medium-sized and large companies, but it also allows selected smaller entities to be covered where they have a special role or importance.

Sectors of high criticality

  • energy
  • transport
  • banking
  • financial market infrastructures
  • healthcare
  • drinking water
  • waste water
  • digital infrastructure
  • ICT service management
  • public administration
  • space

Other critical sectors

  • postal and courier services
  • waste management
  • chemicals
  • food
  • manufacturing of selected products
  • digital providers
  • research organizations

When should an SME check NIS2 especially carefully?

  • the company has at least 50 employees and operates in a NIS2 sector
  • the company provides managed IT or security services
  • the company provides cloud, data centre, CDN, DNS, domain or trust services
  • the company is a supplier to a NIS2 entity
  • the company has administrator access to regulated customer systems
  • the company is the sole or hard-to-replace supplier of an important service
  • the company operates in several EU countries and has local entities or branches

DORA: which companies are covered?

DORA applies to the financial sector. Direct obligations primarily apply to financial entities. ICT providers are nevertheless strongly affected indirectly, because their financial-sector customers must assess risk, maintain appropriate contracts, registers, audit rights, exit plans and monitor ICT services.

Examples of financial entities in DORA scope

  • credit institutions
  • payment institutions
  • account information service providers
  • electronic money institutions
  • investment firms
  • crypto-asset service providers and issuers of asset-referenced tokens
  • central securities depositories
  • central counterparties
  • trading venues
  • trade repositories
  • alternative investment fund managers
  • management companies
  • data reporting service providers
  • insurance and reinsurance undertakings
  • insurance and reinsurance intermediaries with exemptions for some SMEs
  • institutions for occupational retirement provision
  • credit rating agencies
  • administrators of critical benchmarks
  • crowdfunding service providers
  • securitisation repositories

When should an ICT provider treat DORA as a priority?

  • it serves a bank, insurer, fintech, investment firm or another financial entity
  • it provides cloud, hosting, backup, SOC, MDR, finance software, SaaS platform or software for finance
  • the service supports a critical or important function of a financial customer
  • it has access to financial, production or end-customer data
  • it is part of the ICT subcontracting chain for finance
  • the financial customer asks for a register of information, due diligence, audit, tests or exit plan

CRA: which companies are covered?

CRA applies to products with digital elements made available on the EU market. This means it does not apply only to classic IoT devices. It may cover software, hardware, firmware, applications, components, security products, network devices and products connected to a device or network.

Typical companies in CRA scope

  • software manufacturers selling or making software available on the EU market
  • hardware manufacturers with software or firmware
  • manufacturers of IoT, smart home, industrial devices and electronics
  • manufacturers of routers, switches, firewalls, network devices and security products
  • companies selling software or hardware components separately
  • importers of digital products from outside the EU
  • distributors of digital products on the EU market
  • companies selling a product under their own brand
  • selected open-source stewards operating in a commercial context

When should a software house check CRA?

  • it sells its own product under its own brand
  • it creates a component, library, agent, application or firmware made available on the EU market
  • it integrates open-source components into a product sold to customers
  • it provides an application installed at the customer
  • it provides a SaaS product with an installed element or remote data processing necessary for product functionality
  • it acts as a manufacturer under CRA even if technical production is outsourced

EU country overview

The table takes a practical company perspective. DORA and CRA are regulations, so their core scope is common across the EU. NIS2 requires checking national transposition, national authorities, registration procedures and possible local extensions. Special attention is marked for countries which, according to the Commission communication from July 2026, had not notified full transposition and were referred to the Court of Justice of the EU.

EU countryNIS2 - who to checkDORA - who to checkCRA - who to checkPractical note
AustriaMedium-sized and large entities in NIS2 sectors and selected special entities under national lawFinancial entities operating in Austria and their ICT providersEconomic operators making products with digital elements available on the EU marketCheck national NIS2 implementing law, authority and registration duties
BelgiumMedium-sized and large entities in NIS2 sectors and providers of digital and managed servicesBanks, insurers, fintechs and other financial market entities plus ICT providersManufacturers, importers and distributors of digital productsCheck local thresholds, registration and authority requirements
BulgariaEntities in NIS2 sectors, especially energy, transport, health, digital infrastructure and ICT servicesFinancial entities and ICT providers supporting financial functionsCompanies placing software, hardware or components on the EU marketCheck national transposition status and local deadlines
CroatiaMedium-sized and large entities in NIS2 sectors and suppliers to such entitiesFinancial sector and ICT providersEconomic operators of digital productsCheck national obligations, authority and incident notification path
CyprusEntities in NIS2 sectors, especially digital, finance, health and service sectorsFinancial entities active in Cyprus and their ICT providersManufacturers, importers and distributors of digital productsCheck national NIS2 transposition and competent CSIRT
CzechiaMedium-sized and large entities in NIS2 sectors and nationally specified entitiesFinancial entities, fintech, crypto, insurance and ICT providersCompanies making products with digital elements available on the EU marketCheck Czech NIS2 law and implementing acts
DenmarkEntities in NIS2 sectors including energy, transport, health, digital infrastructure and administrationFinancial entities and ICT providersEconomic operators of digital productsCheck local sector authorities and registration requirements
EstoniaEntities in NIS2 sectors, especially digital infrastructure, administration, health and ICT servicesFinancial entities and ICT providers for financeManufacturers, importers and distributors of digital productsCheck local supervision and incident reporting rules
FinlandMedium-sized and large entities in NIS2 sectors and selected smaller entities of special importanceFinancial sector and ICT providersEconomic operators of products with digital elementsCheck Finnish implementing acts and sector-specific authority
FranceEntities in NIS2 sectors, but full transposition status requires special verificationFinancial entities and ICT providers serving the French financial marketManufacturers, importers and distributors of digital productsSpecial note: the Commission referred France to the CJEU for failure to notify full NIS2 transposition
GermanyEntities in NIS2 sectors, including important and particularly important entities under national lawFinancial entities and ICT providersCompanies placing digital products on the EU marketCheck local thresholds, registration and BSI requirements
GreeceEntities in NIS2 sectors, especially energy, transport, health, digital infrastructure and administrationFinancial entities and ICT providersEconomic operators of digital productsCheck national law and the national point of contact
HungaryMedium-sized and large entities in NIS2 sectors and selected entities under national lawFinancial entities and ICT providersManufacturers, importers and distributors of digital productsCheck local registration and supervision requirements
IrelandEntities in NIS2 sectors, but full transposition status requires special verificationFinancial entities, fintechs, ICT providers and finance service centresProduct companies and distributors of digital products on the EU marketSpecial note: the Commission referred Ireland to the CJEU for failure to notify full NIS2 transposition
ItalyEntities in NIS2 sectors and managed or digital service providersFinancial entities and ICT providersEconomic operators of digital productsCheck Italian implementing rules and local procedures
LatviaMedium-sized and large entities in NIS2 sectors and selected special entitiesFinancial entities and ICT providersManufacturers, importers and distributors of digital productsCheck local authorities and obligation dates
LithuaniaEntities in NIS2 sectors including digital infrastructure, health, energy, transport and administrationFinancial entities and ICT providersEconomic operators of digital productsCheck national registration and notification duties
LuxembourgEntities in NIS2 sectors, especially finance, digital, ICT service management and administrationHighly relevant for the financial sector and ICT providersCompanies making products with digital elements availableCheck the relationship between NIS2, financial supervision and DORA
MaltaEntities in NIS2 sectors and digital or managed service providersFinancial entities and ICT providersManufacturers, importers and distributors of digital productsCheck local registration path and competent authority
NetherlandsEntities in NIS2 sectors, but full transposition status requires special verificationFinancial entities and ICT providers in the Dutch marketEconomic operators of digital productsSpecial note: the Commission referred the Netherlands to the CJEU for failure to notify full NIS2 transposition
PolandEntities in NIS2 sectors and entities identified by the national KSC amendmentFinancial entities and ICT providers serving the financial sectorProduct companies placing software, hardware or components on the EU marketCheck the current KSC status and sector rules, because they decide national details
PortugalMedium-sized and large entities in NIS2 sectors and selected entities under national lawFinancial entities and ICT providersEconomic operators of digital productsCheck local transposition and competent authorities
RomaniaEntities in NIS2 sectors including energy, transport, health, digital infrastructure and administrationFinancial entities and ICT providersCompanies making products with digital elements availableCheck Romanian rules and registration procedures
SlovakiaEntities in NIS2 sectors and providers of important services to such entitiesFinancial entities and ICT providersManufacturers, importers and distributors of digital productsCheck national requirements and entity classification
SloveniaMedium-sized and large entities in NIS2 sectors and special entities under national lawFinancial entities and ICT providersEconomic operators of digital productsCheck local implementation status and supervisory authorities
SpainEntities in NIS2 sectors, but full transposition status requires special verificationFinancial entities and ICT providers serving the Spanish marketManufacturers, importers and distributors of digital productsSpecial note: the Commission referred Spain to the CJEU for failure to notify full NIS2 transposition
SwedenEntities in NIS2 sectors, especially infrastructure, administration, health, transport, energy and digital servicesFinancial entities and ICT providersEconomic operators of digital productsCheck local rules and competent sector authority

How to analyze a company operating in several EU countries?

A company operating in multiple EU countries should not prepare one generic assessment for the whole group. It should prepare a matrix: country, entity, sector, product, service, customer and supplier.

Check for each entity or branch:

  • in which country it is established
  • whether it has local operations
  • whether it provides a service in a NIS2 sector
  • whether it meets the medium-sized or large enterprise threshold
  • whether it falls under a size-independent exception
  • whether it acts as a financial entity under DORA
  • whether it provides ICT to financial entities
  • whether it places a product with digital elements on the EU market
  • whether it acts as manufacturer, importer, distributor or authorised representative
  • whether it has regulated customers passing requirements into contracts

Common overlap scenarios

Software house for banks

It may not be directly a financial entity under DORA, but it will be an ICT provider to a financial customer. If it develops its own digital product, it may also need to prepare for CRA. If it meets NIS2 criteria as a managed service provider, digital provider or ICT service management entity, it must also check NIS2.

IoT manufacturer for industry

It may be covered by CRA as a manufacturer of a product with digital elements. If it serves energy, transport, healthcare or critical manufacturing customers, it may receive NIS2 requirements through contracts. If it supplies to the financial sector, the customer may require DORA-aligned evidence.

SaaS company with customers across the EU

It may be a digital or ICT service provider. If it offers a product with digital elements, component or customer-installed agent, it should check CRA. If it serves financial customers, it should prepare an ICT supplier pack under DORA.

Bank or fintech

The key regulation is DORA. NIS2 may matter sectorally and for relationships with national authorities, but DORA operates as sector-specific EU law for many cyber and ICT obligations in the financial sector. CRA may appear if the bank or fintech is a digital product manufacturer, not only a user.

Manufacturing company

It may be subject to NIS2 if it operates in one of the covered manufacturing sectors and meets the criteria. It may be indirectly affected by CRA as a buyer of digital products or directly affected if it manufactures hardware or software with digital elements.

Key qualification questions

NIS2

  • do we operate in a sector listed in NIS2 annexes?
  • are we a medium-sized or large company?
  • do we belong to a corporate group that changes size qualification?
  • are we covered by a size-independent exception?
  • are we a supplier to a NIS2 entity?
  • which national law applies?

DORA

  • are we a financial entity listed in DORA?
  • do we provide ICT services to a financial entity?
  • does the service support a critical or important function of the customer?
  • are we part of an ICT subcontracting chain?
  • does the customer require a register of information, audit, tests or exit plan?

CRA

  • do we make a product with digital elements available on the EU market?
  • are we manufacturer, importer, distributor or authorised representative?
  • does the product have a logical or physical connection to a device or network?
  • does the product include software, firmware, component or remote data processing necessary for functionality?
  • is the product default, important or critical under CRA?

Which documents should be prepared?

Common documents

  • regulatory applicability matrix
  • register of entities, branches and countries of operation
  • service and product register
  • regulated customer register
  • supplier and subcontractor register
  • data and system map
  • cyber risk register
  • regulatory action plan

NIS2 documents

  • sector and size assessment
  • analysis of size-independent exceptions
  • map of NIS2-covered services
  • list of national authorities and CSIRT
  • incident procedure
  • evidence of risk management and supply chain security

DORA documents

  • financial entity or ICT provider status assessment
  • map of ICT services for financial customers
  • register of information, where applicable
  • critical or important function assessment
  • supplier and subcontractor due diligence
  • contracts, SLA, audit rights and exit plans

CRA documents

  • register of products with digital elements
  • role classification: manufacturer, importer, distributor, representative
  • product classification: default, important, critical
  • product cybersecurity risk assessment
  • SBOM and vulnerability management
  • security update process
  • conformity assessment and technical documentation plan

30, 60 and 90-day action plan

First 30 days

  • collect the list of entities, countries, products and services
  • identify NIS2 sectors
  • check which entities are medium-sized or large
  • identify financial customers and ICT suppliers
  • build a register of products with digital elements
  • prepare the first NIS2, DORA and CRA matrix
  • mark countries with higher interpretation risk
  • present initial scope to the board

Days 31 to 60

  • perform detailed NIS2 assessment for each country
  • check DORA duties in financial customer relationships
  • classify CRA roles for each product
  • collect contractual requirements from regulated customers
  • prepare evidence gap list
  • prepare supplier and product action plan
  • assign regulation owners in the organization
  • prepare the first evidence repository version

Days 61 to 90

  • approve the applicability assessment at board level
  • update customer and supplier contracts where required
  • prepare evidence pack for NIS2, DORA and CRA
  • launch monitoring of national law changes
  • prepare sales and procurement guidance
  • run a regulatory or supplier incident tabletop
  • close key gaps
  • define quarterly review of applicability and regulatory changes

Board metrics

  • number of EU countries where the company operates
  • number of entities potentially in NIS2 scope
  • number of financial customers triggering DORA requirements
  • number of products potentially in CRA scope
  • number of countries requiring additional legal analysis
  • number of compliance evidence gaps
  • number of contracts requiring security annexes
  • number of products requiring CRA conformity assessment

Common company mistakes

Mistake 1: treating NIS2, CRA and DORA as one regulation

These are three different mechanisms. NIS2 concerns sectors and entities, DORA concerns the financial sector and ICT, and CRA concerns digital products.

Mistake 2: analyzing only the headquarters country

A company operating in several EU Member States must check local NIS2 rules, authorities and registration duties in each relevant country.

Mistake 3: ignoring indirect impact

A company may not be directly subject to DORA or NIS2, but it may receive contractual requirements from a bank, infrastructure operator or NIS2 customer.

Mistake 4: no CRA product register

Without a product register, it is difficult to know which products have digital elements, who is the manufacturer and which conformity path is needed.

Mistake 5: no distinction between user and manufacturer

A company using an AI tool or application is not always a manufacturer under CRA. A company selling a product under its own brand may be one.

Mistake 6: assuming that a small company is always out of scope

Small companies may be indirectly affected by customer requirements or directly covered by selected exceptions.

Mistake 7: no monitoring of changes

National NIS2 transposition status, CRA guidance, standards, implementing acts and authority practice can change.

Business example

A Polish SaaS company sells its platform to customers in Germany, France, Spain and the Netherlands. Some customers are banks and insurers. The platform has a customer-installed agent, API, administration panel and customer data integration module.

The analysis shows three parallel tracks. First, financial customers require an ICT supplier pack under DORA: SLA, incidents, testing, exit plan, subcontractors and security evidence. Second, depending on company size and service type, NIS2 must be checked in the countries of operation and in Poland. Third, the customer-installed agent may be a product with digital elements, so the company needs a CRA assessment, SBOM, vulnerability process and product compliance plan.

The key board conclusion is: the company should not ask “are we subject to one regulation?”. It should build a matrix: NIS2 for sectors and countries, DORA for financial customers, CRA for digital products.

How can ccyber.io help?

ccyber.io helps companies determine which EU cyber regulations affect them directly or indirectly. We combine NIS2, KSC, DORA, CRA, AI Act, ISO 27001, cyber insurance and customer requirement perspectives.

We can support your organization with:

  • NIS2, KSC, DORA and CRA applicability assessment
  • EU country, entity, product and service matrix
  • NIS2 sector and regulated customer mapping
  • DORA ICT provider analysis
  • CRA product with digital elements register
  • manufacturer, importer, distributor and representative analysis
  • evidence pack for financial and NIS2 customers
  • CRA roadmap for 2026 and 2027
  • board obligation map
  • 30, 60, 90-day and 12-month action plan

The best first step is an EU Cyber Regulations Applicability Workshop. In a short workshop, the company can identify which entities, countries, products, services and customers trigger obligations under NIS2, DORA or CRA.

FAQ

Does NIS2 work the same way in every EU country?

Not fully. NIS2 is a directive and requires national transposition. Core sectors and assumptions are EU-level, but details, authorities, registration and supervisory practice are national.

Does DORA apply only to banks?

No. DORA applies to a broad catalogue of financial entities, including payment institutions, investment firms, insurers, crypto entities and other financial market participants.

Does an IT provider fall under DORA?

An ICT provider is usually affected by DORA through financial customer requirements, contracts, audits, register of information, tests and exit plans. Critical ICT providers may be subject to additional oversight.

Does CRA apply only to hardware manufacturers?

No. CRA also applies to software, components, firmware, applications and products with digital elements made available on the EU market.

Can a small company be affected by these regulations?

Yes. It may be outside direct NIS2 scope, but be a supplier to a regulated entity. It may also be a digital product manufacturer under CRA or an ICT provider to a financial entity under DORA.

What matters most for a company operating in several Member States?

The country and entity matrix matters most. For NIS2, check each country. For DORA, check financial customers and ICT services. For CRA, check products and supply chain roles.

Can one company be subject to NIS2, CRA and DORA at once?

Yes. An example is a SaaS provider for banks that meets NIS2 thresholds and sells a product with digital elements on the EU market.

Where should we start?

Start with the list of countries, entities, products, services, regulated customers and suppliers. Then build the applicability matrix: NIS2, DORA, CRA and national requirements.

Summary

NIS2, CRA and DORA do not answer the same question. NIS2 asks about the entity’s sector, size and importance. DORA asks about the financial sector, ICT risk, suppliers and critical functions. CRA asks about the product with digital elements and the company’s role in the product supply chain.

Across the EU, DORA and CRA have a largely common scope because they are regulations. NIS2 requires national transposition, so companies must track the laws of the Member States where they operate. Multinational companies especially should not rely on one generic assessment.

The best rule is: prepare one applicability matrix for the whole group, but make decisions separately for country, entity, sector, product, service and regulated customer relationship.

Sources

What Compliance Evidence Should You Prepare for DORA, NIS2, KSC and ISO/IEC 27001?

Compliance evidence for DORA, NIS2, KSC and ISO/IEC 27001 is not only about policies and procedures. An auditor, regulator, customer or board will want to see that the company truly manages cyber risk: applicability assessment, system scope, risk register, asset register, board decisions, policies, test results, logs, backup reports, access reviews, training, incident register, supplier assessments, business continuity plan, exercise reports, remediation actions and review evidence. The best approach is one evidence matrix that maps the same artifacts to multiple requirements, instead of building separate folders for each regulation.

Prepared by: CCyber Editorial Team

Short answer

Compliance evidence for DORA, NIS2, KSC and ISO/IEC 27001 should show not only that the company has documents, but that it truly manages cyber risk and digital resilience. The minimum evidence pack includes applicability assessment, organizational and system scope, asset register, risk register, risk treatment plan, security policies, board approvals, roles and responsibilities, MFA, backup, restore testing, incident response plan, incident register, notification procedures, BCP, DRP, resilience tests, access reviews, supplier register, supplier assessments, contracts with security clauses, training, logs, monitoring, internal audits, management reviews and corrective actions. The best approach is to prepare one evidence matrix that maps the same artifacts to DORA, NIS2, KSC and ISO/IEC 27001.

Last updated

July 2026

Who this article is for

  • boards and business owners preparing for cybersecurity audits
  • CISOs, vCISOs, CTOs, CIOs and people responsible for IT and security
  • compliance, risk, legal, DPO, internal audit and internal control teams
  • financial entities and ICT providers preparing for DORA
  • companies in scope of NIS2 or preparing for national implementation through KSC
  • organizations implementing or maintaining ISO/IEC 27001
  • SMEs responding to customer, insurer or regulator questionnaires
  • software houses, SaaS companies, cloud providers, MSPs, MSSPs and integrators

Key takeaways

  1. A compliance evidence item is not only a policy. It is a policy plus implementation, test, log, report, decision, review and remediation action.
  2. DORA, NIS2, KSC and ISO/IEC 27001 differ in scope, but many evidence items are shared: risk, assets, incidents, continuity, suppliers, access, training and audits.
  3. The best tool is an evidence matrix showing which artifact supports which requirement and who owns it.
  4. The biggest mistake is collecting evidence only after the auditor asks. Evidence should be generated through normal operations.
  5. Evidence must be current, complete, dated, approved and easy to show quickly.

First, distinguish document, evidence and artifact

In many companies, “evidence” means a PDF policy. That is not enough. In a compliance audit, the evidence chain matters: what the company planned, what it implemented, who approved it, when effectiveness was checked and what was improved after a gap was found.

Document

A document describes a rule or process. Example: access management policy, incident procedure, BCP or supplier policy.

Evidence

Evidence shows that the document works in practice. Example: access review report, administrator role activation log, restore test report, tabletop minutes or list of removed permissions.

Artifact

An artifact is any item that may be shown as evidence: file, report, log, configuration screenshot, ticket, protocol, board decision, session recording, system export or registry entry.

What do DORA, NIS2, KSC and ISO/IEC 27001 have in common?

These frameworks are not identical, but all require proof that the organization manages security in an organized way. An auditor will not be satisfied with “we have it implemented”. They will want to see evidence.

Common evidence areas

  • governance and management accountability
  • risk assessment and risk treatment
  • scope of systems, services and assets
  • policies and procedures
  • identity and access control
  • data protection
  • monitoring, logs and detection
  • incident management
  • business continuity, backup and recovery
  • supplier management
  • testing, exercises and effectiveness validation
  • training and awareness
  • internal audits, reviews and corrective actions

How do expectations differ?

DORA

DORA is the most detailed for the financial sector and ICT risk. Evidence should show ICT risk management, ICT incidents, digital operational resilience testing, ICT third-party risk, register of information, contracts, subcontractors, tests and reporting.

NIS2

NIS2 focuses on cybersecurity risk management measures, significant incident reporting, management accountability and supply chain security. Evidence should show that the company has policies, processes, technical measures, training and risk oversight.

KSC

KSC is the national context for Polish organizations. Companies must work with the currently binding law and the current state of national NIS2 implementation. Evidence should support national duties: applicability assessment, responsibilities, contacts, notifications, cooperation with competent authorities, risk management and documented actions.

ISO/IEC 27001

ISO/IEC 27001 requires systematic information security management. Evidence should show the ISMS: scope, context, risks, objectives, Statement of Applicability, risk treatment plan, internal audit, management review, corrective actions and control effectiveness.

The best approach: one evidence matrix

Building one repository for DORA, another for NIS2, another for KSC and another for ISO/IEC 27001 quickly creates chaos. The same evidence can support many requirements.

Example

A data restore test report can support:

  • DORA: digital resilience, continuity and testing
  • NIS2: business continuity, backup management and disaster recovery
  • KSC: operational readiness and incident handling under national requirements
  • ISO/IEC 27001: business continuity, information availability and control effectiveness

The evidence matrix should include:

  • evidence name
  • evidence owner
  • system or process
  • linked DORA requirements
  • linked NIS2 requirements
  • linked KSC requirements
  • linked ISO/IEC 27001 requirements
  • date of last update
  • review frequency
  • file or record location
  • status: current, update needed, missing, not applicable
  • audit notes

20 key compliance evidence items

1. Applicability and scope assessment

This is the first evidence item to prepare. The organization must know whether and why it is subject to DORA, NIS2, KSC or ISO/IEC 27001, and which systems, services, companies and locations are covered.

What to prepare?

  • DORA applicability assessment
  • NIS2 and KSC applicability assessment
  • ISMS scope for ISO/IEC 27001
  • list of companies, units and locations
  • list of critical or important services
  • list of ICT systems in scope
  • justification of exclusions

Good evidence

A document with date, owner, version, legal or standard basis, board decision and planned review date.

2. Board decisions and accountability

Regulations and standards increasingly require visible management involvement. The board should approve risks, risk management measures, budget, priorities and reviews.

What to prepare?

  • resolution or decision on the compliance programme
  • approval of the security policy
  • approval of risk appetite
  • approval of the risk treatment plan
  • management review minutes
  • risk acceptance decisions
  • board report on cybersecurity status

Good evidence

Minutes or a decision showing that the board not only received information, but made a decision, accepted risk or assigned actions.

3. Asset, service and data register

You cannot protect, test or audit what the company cannot see. The asset register is a foundation of compliance.

What to prepare?

  • ICT system register
  • application register
  • critical service register
  • data register and classification
  • system dependency map
  • system and data owners
  • backup, MFA and monitoring status for critical systems

Good evidence

A register updated periodically, with owners, criticality, process links and change history.

4. Risk register and risk assessment

Compliance evidence must show that risk is assessed, prioritized and managed, not only written into a document.

What to prepare?

  • risk assessment methodology
  • cyber and ICT risk register
  • risk assessments for critical services
  • supplier risk assessments
  • risk assessments for changes and projects
  • risk treatment plan
  • risk acceptance decisions

Good evidence

Each risk has an owner, rating, action plan, deadline, status and evidence of closure or conscious acceptance.

5. Statement of Applicability and control map

For ISO/IEC 27001, the Statement of Applicability is a key evidence item. For DORA, NIS2 and KSC, it is useful to prepare a similar control map.

What to prepare?

  • Statement of Applicability for ISO/IEC 27001
  • DORA requirements-to-controls map
  • NIS2 and KSC requirements-to-controls map
  • justification for implemented and non-implemented controls
  • control effectiveness status
  • control owners

Good evidence

One map showing which controls satisfy specific requirements and where the evidence of their operation is stored.

6. Security policies and procedures

Policies are necessary, but only as a foundation. Policies without execution evidence are not enough.

What to prepare?

  • information security policy
  • ICT risk management policy
  • access control policy
  • password and MFA policy
  • vulnerability management procedure
  • change management procedure
  • system development and maintenance procedure
  • incident procedure
  • business continuity procedure
  • supplier procedure

Good evidence

A document that is approved, current, known to process owners and linked to real execution records.

7. Access control, IAM, PAM and MFA

Access to systems is one of the most important audit areas. Evidence should show who has access, why, who approved it and when it was reviewed.

What to prepare?

  • MFA report
  • privileged account register
  • PIM or PAM report
  • privileged role activation report
  • access review
  • list of removed permissions
  • onboarding and offboarding procedure
  • service account register
  • account without owner report

Good evidence

A report showing specific accounts, systems, roles, decisions, review dates and actions after review.

8. Logs, monitoring and audit trail

Compliance evidence must allow the company to reconstruct what happened. Logs are needed not only for security, but also for audit and incidents.

What to prepare?

  • log source register
  • log retention policy
  • SIEM or log management integration report
  • administrator logs
  • cloud logs
  • email and identity logs
  • high-risk alert rules
  • alert handling reports
  • evidence of log protection from modification

Good evidence

A sample event reconstruction: login, role activation, change performed, ticket, approval, alert and case closure.

9. Incident management

The auditor will want to know whether the company can detect, classify, escalate, handle, notify and document incidents.

What to prepare?

  • incident response plan
  • ransomware playbook
  • email takeover playbook
  • incident classification procedure
  • incident notification procedure for authority or customer
  • incident and near miss register
  • post-incident reports
  • lessons learned
  • post-incident corrective actions

Good evidence

An incident record with timeline, decisions, communication, impact, classification, technical evidence and closed remediation actions.

10. Incident reporting

DORA, NIS2 and KSC emphasize incident reporting. ISO/IEC 27001 requires systematic incident management. The company must have evidence that it can meet notification deadlines and criteria.

What to prepare?

  • notification criteria matrix
  • list of competent authorities and CSIRT
  • notification templates
  • escalation path to the board
  • emergency contact list
  • mock incident notification
  • notification exercise report

Good evidence

A tabletop or test showing that the company can classify an incident, collect information, approve communication and submit the notification within the required time.

11. Backup, recovery and business continuity

One of the most important evidence items is the recovery test. Backup without testing is a declaration, not resilience evidence.

What to prepare?

  • backup policy
  • backup execution reports
  • backup error report
  • restore test
  • RTO and RPO
  • BCP
  • DRP
  • priority service list
  • manual work plan
  • business continuity exercise report

Good evidence

A restore test report with date, scope, result, recovery time, problems and remediation actions.

12. Resilience testing and exercises

DORA requires a digital operational resilience testing programme. NIS2 and ISO/IEC 27001 also expect effectiveness testing. Evidence is not the test plan alone, but results and post-test actions.

What to prepare?

  • annual test plan
  • vulnerability scan reports
  • penetration test reports
  • backup test reports
  • tabletop reports
  • incident exercise reports
  • business continuity test reports
  • gap and remediation register

Good evidence

A test includes scope, methodology, result, gap owners, priorities, deadlines and closure confirmation.

13. Vulnerability and change management

Regulations and standards expect the company to know vulnerabilities, prioritize them and control changes in the environment.

What to prepare?

  • vulnerability management procedure
  • vulnerability scan report
  • high-risk vulnerability register
  • remediation deadlines
  • retest evidence
  • change management procedure
  • change register
  • critical change approvals
  • rollback plan

Good evidence

An example vulnerability from detection to closure: scan, risk assessment, ticket, fix, retest and closure approval.

14. Suppliers and ICT third-party risk

Supplier evidence is especially important under DORA and NIS2. In ISO/IEC 27001, it is also a key part of information security controls.

What to prepare?

  • supplier register
  • ICT supplier register
  • DORA register of information, if applicable
  • supplier criticality classification
  • supplier risk assessments
  • security questionnaires
  • contracts with security clauses
  • DPA and SLA
  • subcontractor register
  • exit plans for critical suppliers
  • supplier reviews

Good evidence

A complete supplier card: service, data, access, criticality, risk, contract, subcontractors, incidents, SLA, exit plan and latest review.

15. Training, competence and awareness

Training cannot be only a signed attendance list. Evidence should show who was trained, on what, when and whether training was effective.

What to prepare?

  • training plan
  • participant list
  • training materials
  • knowledge test results
  • board training
  • administrator training
  • incident response training
  • phishing training
  • phishing simulation report

Good evidence

Training report with scope, attendance, test results, conclusions and improvement actions.

16. Data protection and cryptography

Evidence should show that the company knows what data it processes, how it classifies it, who has access to it and how it is protected.

What to prepare?

  • data classification
  • critical data register
  • device encryption report
  • transmission encryption report
  • cryptography policy
  • key management
  • DLP or data leakage monitoring
  • sensitive data access report

Good evidence

Data map with location, owner, classification, baseline controls and latest access review.

17. Secure development and system maintenance

If the company develops or maintains applications, the audit will ask about security by design, testing and vulnerability handling.

What to prepare?

  • secure SDLC
  • threat modeling
  • code review
  • SAST, DAST and SCA
  • application vulnerability register
  • SBOM, where applicable
  • secrets management procedure
  • testing before production deployment

Good evidence

Release report showing security requirements, tests, results, exceptions, approvals and remediation actions.

18. Internal audits

ISO/IEC 27001 requires internal ISMS audits, but audits also provide strong evidence for DORA, NIS2 and KSC.

What to prepare?

  • audit programme
  • audit plan
  • audit criteria list
  • audit report
  • nonconformity list
  • corrective actions
  • evidence of nonconformity closure

Good evidence

An audit report that not only describes gaps, but also shows owners, deadlines and closure evidence.

19. Management review

Management review shows that leadership oversees the system, risks, incidents, audit results, action effectiveness and resource needs.

What to prepare?

  • review agenda
  • input report
  • risk and effectiveness metrics
  • audit results
  • corrective action status
  • board decisions
  • change plan and budget

Good evidence

Review minutes with decisions, action owners and deadlines, not just a presentation without decision trace.

20. Corrective actions and continual improvement

Auditors know that nobody has a perfect system. What matters is whether the company finds gaps and closes them in a controlled way.

What to prepare?

  • nonconformity register
  • corrective action register
  • root cause analysis
  • deadlines and owners
  • closure evidence
  • effectiveness review

Good evidence

One completed corrective action shown from gap detection to confirmation of effectiveness after the fix.

DORA-specific evidence

The DORA pack should include:

  • ICT risk management framework
  • digital resilience strategy
  • critical or important function map
  • register of information on ICT contracts
  • ICT supplier and subcontractor register
  • ICT supplier due diligence
  • key contractual provisions with ICT suppliers
  • exit plans for critical or important services
  • ICT incident register
  • ICT incident classification procedure
  • incident notification templates
  • digital operational resilience testing programme
  • test results and remediation actions
  • reports to management bodies
  • concentration risk monitoring evidence

Most common gap

Companies have some IT procedures, but lack the DORA register of information, mapping of ICT services to critical or important functions, subcontractor controls and ready exit plans.

NIS2 and KSC-specific evidence

The NIS2 and KSC pack should include:

  • applicability and entity classification assessment
  • map of services covered by requirements
  • cyber risk management measures approved by management
  • management training evidence
  • risk analysis and system security policy
  • incident handling procedure
  • incident notification procedure
  • BCP, backup management, disaster recovery and crisis management
  • supply chain security evidence
  • security procedures for procurement, development and maintenance of systems
  • procedures for assessing effectiveness of measures
  • cyber hygiene and training
  • cryptography policy, where applicable
  • access control, MFA and asset management
  • incident, test, audit and remediation reports

Most common gap

Companies have IT procedures, but lack formal board decisions, management training evidence, a map of services covered by requirements and evidence of effectiveness assessment.

ISO/IEC 27001-specific evidence

The ISO/IEC 27001 pack should include:

  • ISMS scope
  • organizational context
  • interested parties and their requirements
  • information security policy
  • roles and responsibilities
  • risk assessment methodology
  • risk assessment results
  • risk treatment plan
  • Statement of Applicability
  • information security objectives
  • training and competence plan
  • communication and awareness evidence
  • evidence of operational control execution
  • monitoring and measurement
  • internal audit
  • management review
  • nonconformities and corrective actions

Most common gap

The organization prepares policies, but lacks a strong link between risks, controls, SoA, evidence of control operation, audit and management review.

How to build an evidence repository?

Rule 1: one repository owner

Someone must own the structure, freshness, access, naming and completeness of evidence.

Rule 2: evidence by process, not only by regulation

A better structure is: risk, access, incidents, backup, suppliers, training, audits. The matrix then shows regulatory mapping.

Rule 3: every evidence item has a date and owner

The auditor must know whether the evidence is current and who can explain it.

Rule 4: version control

Policies, procedures and reports should have a version, approval date and change history.

Rule 5: technical evidence from source systems

A screenshot may help, but a system report, log, ticket or recurring automated report is stronger.

Suggested folder structure

  • 00 Scope and applicability
  • 01 Governance and board decisions
  • 02 Risk and SoA
  • 03 Assets, data and critical services
  • 04 Policies and procedures
  • 05 Access, IAM, PAM and MFA
  • 06 Logs, monitoring and audit trail
  • 07 Incidents and notifications
  • 08 Backup, BCP and DRP
  • 09 Tests and exercises
  • 10 Suppliers and contracts
  • 11 Training and awareness
  • 12 Audits, reviews and corrective actions
  • 13 Board reports

30, 60 and 90-day action plan

First 30 days

  • assign the compliance evidence programme owner
  • perform applicability assessment for DORA, NIS2, KSC and ISO/IEC 27001
  • define the scope of systems, services, companies and locations
  • create the initial evidence register
  • collect key policies and procedures
  • collect asset and critical system registers
  • collect risk register and risk treatment plan
  • prepare missing evidence list

Days 31 to 60

  • build the requirements-to-evidence matrix
  • collect MFA, access review and administrator account evidence
  • collect backup and restore test evidence
  • collect incident register and notification procedures
  • collect supplier register and supplier risk assessments
  • review contracts with critical suppliers
  • collect training reports
  • launch the evidence repository

Days 61 to 90

  • test evidence reconstruction from requirement to artifact
  • run an incident tabletop and save the report
  • perform the first management review or board report
  • prepare internal audit plan
  • close key evidence gaps
  • prepare evidence pack for audit or customer
  • define evidence update frequency
  • approve 12-month compliance roadmap

Board metrics

Completeness metrics

  • percentage of requirements with assigned evidence
  • number of missing critical evidence items
  • number of outdated evidence items
  • number of evidence items without owner

Effectiveness metrics

  • number of closed risks
  • number of open remediation actions
  • number of overdue actions
  • result of the latest restore test
  • result of the latest tabletop

Audit metrics

  • number of internal audit nonconformities
  • number of repeated nonconformities
  • time to provide evidence on auditor request
  • number of requirements supported by technical evidence, not only declarations

Common company mistakes

Mistake 1: evidence collected only before audit

If evidence is created one week before the audit, it is usually inconsistent, incomplete or disconnected from real processes.

Mistake 2: policies only, no execution

A backup policy does not replace a backup report and restore test. An access review procedure does not replace an actual review.

Mistake 3: separate folders for every regulation

This leads to duplication and contradictions. One evidence matrix with requirement mapping is better.

Mistake 4: no evidence owners

Evidence without an owner quickly becomes outdated. The auditor asks, and nobody knows who can explain the document.

Mistake 5: no dates and versions

The company does not know whether evidence is current. This is especially dangerous for policies, risk registers and technical reports.

Mistake 6: no technical evidence

Declarations are not enough. System reports, logs, tickets, test results and approval evidence are needed.

Mistake 7: no actions after tests

A test without a remediation plan does not improve compliance. The auditor will ask what was done with the results.

Mistake 8: no evidence of board decisions

The board may discuss cybersecurity, but without minutes, decisions and actions it is difficult to prove.

Business example

A technology company providing services to the financial sector prepares at the same time for a customer audit, ISO/IEC 27001 and DORA requirements as an ICT provider. The team has many documents: policies, procedures, backup reports, scan results and contracts. The problem is that nobody knows which document supports which requirement.

The company creates an evidence matrix. The same restore test report maps to business continuity in ISO/IEC 27001, digital resilience in DORA and customer requirements. The same supplier register maps to DORA, NIS2 and ISO/IEC 27001. The same access review maps to access control, PAM, audit and cyber insurance.

After 90 days, the company does not have more documents than before. It has better organized evidence. The customer audit runs faster because the team can show the requirement, evidence, owner, date and remediation status.

How can ccyber.io help?

ccyber.io helps companies prepare practical compliance evidence packs for DORA, NIS2, KSC and ISO/IEC 27001. We do not build documents just for audits. We connect regulations, risks, controls, technical evidence and board decisions into one coherent system.

We can support your organization with:

  • applicability assessment for DORA, NIS2, KSC and ISO/IEC 27001
  • gap analysis and requirements map
  • compliance evidence matrix
  • audit evidence repository
  • risk register and risk treatment plan
  • Statement of Applicability
  • cybersecurity document and procedure pack
  • MFA, backup, access review, incident and supplier evidence
  • DORA register of information and ICT supplier assessment
  • incident response, BCP, DRP and tabletop
  • internal audit and management review
  • board report and 12-month compliance roadmap

The best first step is a Compliance Evidence Workshop. In a short workshop, the company can define which requirements apply, which evidence already exists, which evidence is weak, where owners are missing and how to build one evidence matrix across multiple regulations.

FAQ

Is one security policy enough as compliance evidence?

No. A policy is necessary, but execution must be shown: reports, logs, tests, reviews, decisions, training and remediation actions.

Can the same evidence support DORA, NIS2, KSC and ISO/IEC 27001?

Yes. Many evidence items are shared, such as risk register, asset register, backup, restore test, access review, incident register, supplier assessment and audit report.

What matters most for DORA?

ICT risk management framework, register of information, ICT incidents, digital operational resilience testing, ICT supplier management, contracts, subcontractors and exit plans.

What matters most for NIS2 and KSC?

Applicability assessment, risk management, management approval, incident handling, business continuity, supply chain security, cyber hygiene, training and notification procedures.

What matters most for ISO/IEC 27001?

ISMS scope, risk assessment, risk treatment plan, Statement of Applicability, security objectives, internal audit, management review and corrective actions.

How often should evidence be updated?

It depends on risk and process. Risk, supplier, asset and access registers should be reviewed periodically. Incident, test and change evidence should be generated after every relevant event.

Are screenshots good evidence?

They can help, but system reports, logs, tickets, minutes, data exports and approval evidence are stronger. Screenshots can lose context easily.

Where should we start?

Start with applicability assessment, scope, asset register, risk register, requirements map and list of existing evidence. Then build the evidence matrix.

Summary

Compliance evidence for DORA, NIS2, KSC and ISO/IEC 27001 should demonstrate an operating security and resilience management system, not only a document set. The auditor will ask about risk, decisions, implementation, tests, incidents, suppliers, continuity and remediation actions.

The best approach is one evidence matrix mapping common artifacts to many requirements. This way, the company does not create four parallel compliance systems, but one coherent evidence model.

The best rule is: do not ask only whether we have a document. Ask whether we can show that the process works, has been tested, is overseen by the board and leads to real security improvement.

Sources

Cyber Resilience Act: What Digital Product Manufacturers Must Prepare in 2026 and 2027

The Cyber Resilience Act means that manufacturers of software, hardware and products with digital elements must prepare product security as a process, not as a one-time test. In 2026, the key tasks are vulnerability handling, reporting of actively exploited vulnerabilities and severe incidents, product inventory, product classification, SBOM, update process, reporting contact and evidence. In 2027, manufacturers must complete risk assessment, technical documentation, conformity assessment, user instructions, support period, CE marking and market surveillance readiness.

Prepared by: CCyber Editorial Team

Short answer

The Cyber Resilience Act, or CRA, changes the approach to digital product security in the European Union. A manufacturer of software, hardware, applications, components or products connected to a network must prepare not only a secure product on the day it is placed on the market, but also a security maintenance process throughout the support period. In 2026, the most important task is to prepare vulnerability handling and reporting of actively exploited vulnerabilities and severe incidents affecting product security. In 2027, manufacturers must complete full readiness: cybersecurity risk assessment, essential requirements, technical documentation, conformity assessment, EU declaration of conformity, CE marking, user instructions, support period, SBOM, security updates and evidence for market surveillance.

Last updated

July 2026

Who this article is for

  • software and hardware manufacturers
  • software houses building own products or products for customers
  • SaaS companies, digital platforms and application providers
  • manufacturers of IoT, smart devices, automation, electronics and embedded systems
  • companies building components, libraries, firmware, operating systems, security tools and network devices
  • boards, CTOs, CISOs, vCISOs, product owners, engineering managers and compliance teams
  • legal, quality, certification, procurement and B2B sales teams
  • companies preparing for CRA, NIS2, ISO 27001, IEC 62443, customer audits or EU market entry

Key takeaways

  1. CRA applies to products with digital elements, which in practice includes many software, hardware, IoT, network device, application and separately marketed component products on the EU market.
  2. 2026 is the year to prepare vulnerability and incident reporting because Article 14 obligations start applying from 11 September 2026.
  3. 2027 is the year of full product readiness because the main CRA obligations apply from 11 December 2027.
  4. The manufacturer must prepare a product security process: risk assessment, secure by design, secure by default, SBOM, vulnerability handling, updates, documentation, conformity assessment and evidence.
  5. The biggest mistake is treating CRA as a one-time certification. It is a product lifecycle process from design and development, through sales, to updates and end of support.

What is the Cyber Resilience Act?

The Cyber Resilience Act is an EU regulation that introduces horizontal cybersecurity requirements for products with digital elements. Its goal is to reduce the number of vulnerable products on the market, improve transparency for users and require manufacturers to maintain product security throughout the expected period of use.

In practice, CRA means that product security becomes a condition for entering the EU market. A manufacturer should not think only about functionality, sales and UX. It must also show that the product was designed, developed, documented, assessed and maintained according to cybersecurity requirements.

Why are 2026 and 2027 critical?

2026: reporting and compliance infrastructure

From 11 September 2026, reporting obligations for actively exploited vulnerabilities and severe incidents affecting product security will start applying. This means the manufacturer should already have a working process for detection, qualification, escalation and notification.

2027: full product requirements

From 11 December 2027, the main CRA obligations will apply. New products with digital elements made available on the EU market will need to meet the essential cybersecurity requirements. The manufacturer must have technical documentation, risk assessment, conformity assessment, instructions, support period and declaration of conformity ready.

Practical conclusion

Companies that start preparation only at the end of 2027 will be late. CRA requires changes in the product, code, architecture, documentation, supplier contracts, update process, vulnerability handling and the way product teams work.

Who is covered by CRA?

CRA applies to products with digital elements made available on the EU market. This includes final products and separately marketed components. A product with digital elements may be hardware, software or a combination of hardware and software.

Examples of products that may be in scope

  • desktop and mobile applications
  • locally installed software
  • embedded software
  • firmware
  • IoT devices
  • routers, modems, switches and network devices
  • operating systems
  • password managers
  • antivirus and security software
  • IAM, PAM, VPN and SIEM systems
  • smart home devices
  • internet-connected toys
  • wearables and health products, unless excluded by sector-specific rules
  • software or hardware components made available separately

Does CRA apply to SaaS?

This requires careful analysis. CRA applies to products with digital elements, and the definition includes remote data processing solutions if they are designed or developed by the manufacturer or under its responsibility and if their absence would prevent the product from performing one of its functions. Therefore, a SaaS company should check whether it offers a product with digital elements, component, client application, agent, installed software, device or remote data processing solution that is necessary for product functionality.

Does CRA apply to a software house?

A software house will not always be the manufacturer under CRA. If it creates custom software and the customer places the product on the market under its own brand, roles must be defined in the contract. If the software house develops and sells a product under its own name or trademark, it may be the manufacturer and should prepare for CRA obligations.

CRA roles: manufacturer, importer, distributor and others

The key role for this article is the manufacturer. This is the entity that develops or manufactures a product with digital elements, or has it designed, developed or manufactured, and markets it under its own name or trademark.

Manufacturer

The manufacturer is responsible for product security, risk assessment, requirements, technical documentation, conformity assessment, declaration of conformity, CE marking, support period, updates and vulnerability handling.

Importer

The importer places on the EU market a product from a manufacturer outside the EU. It must make sure the product meets the requirements and that the manufacturer has performed the required actions.

Distributor

The distributor makes a product available on the market without affecting its properties. It must act with due care and check basic conformity elements.

Important practical rule

If a company modifies a product, sells it under its own brand, integrates it into a larger solution or makes a substantial modification, it should check whether it assumes manufacturer obligations.

What must be prepared in 2026?

1. Product and component register

The manufacturer should start with a full list of products with digital elements. Without a register, CRA scope, product class, support period, vulnerabilities, components and documentation cannot be managed.

Record in the register:

  • product name
  • versions and variants
  • product type: software, hardware, firmware, component, remote data processing service
  • product owner
  • target market
  • whether the product is made available on the EU market
  • whether the product connects to a device or network
  • whether the product is a component for other products
  • whether the product may be important or critical under CRA
  • documentation and risk assessment status

Evidence to prepare: CRA product register with owners and classification.

2. Product classification

Not every product will follow the same conformity assessment path. Many products may use manufacturer self-assessment, but important and critical products may require stricter procedures, including notified body involvement.

Check whether the product belongs to:

  • default category
  • important class I
  • important class II
  • critical category
  • excluded category or product covered by specific sector rules

Evidence to prepare: product classification card with justification.

3. Vulnerability handling process

This is the most important area for 2026. The manufacturer must know how it receives vulnerability reports, qualifies them, escalates them, fixes them, informs users and reports actively exploited vulnerabilities.

The process should include:

  • contact address for vulnerability reporting
  • coordinated vulnerability disclosure policy
  • vulnerability triage
  • product impact assessment
  • prioritization and remediation timelines
  • security update preparation
  • user communication
  • remediation evidence
  • reporting process through the required channels

Evidence to prepare: vulnerability handling procedure and vulnerability register.

4. Reporting procedure from 11 September 2026

From 11 September 2026, the manufacturer should be ready to report actively exploited vulnerabilities and severe incidents affecting product security. Roles, escalation path, templates and decisions must be prepared before an incident occurs.

The procedure should cover:

  • criteria for actively exploited vulnerability
  • criteria for severe incident affecting product security
  • early warning within 24 hours
  • fuller notification within 72 hours
  • final report after remediation actions
  • contact with CSIRT and ENISA through the CRA reporting platform
  • informing product users
  • evidence preservation

Evidence to prepare: CRA reporting playbook, notification templates and escalation exercise.

5. SBOM and component management

CRA requires identifying and documenting vulnerabilities and components contained in products, including preparing a software bill of materials in a commonly used and machine-readable format covering at least top-level dependencies.

Prepare:

  • open source dependency list
  • commercial component list
  • library and version list
  • connection between components and product versions
  • component vulnerability monitoring
  • dependency update process
  • component license and security rules

Evidence to prepare: SBOM, component policy and dependency vulnerability report.

6. Secure SDLC

The manufacturer should show that security is part of product development, not an end-stage test. Secure SDLC should cover security requirements, architecture, code, tests, reviews and updates.

Minimum Secure SDLC

  • security requirements in the backlog
  • threat modeling for high-risk features
  • code review
  • SAST, DAST, SCA or other tests adequate to the product
  • secrets control
  • configuration testing
  • security criteria before release
  • post-release vulnerability handling

Evidence to prepare: secure SDLC policy, test results and review evidence.

7. Security update process

CRA requires effective mechanisms for distributing updates so that vulnerabilities are fixed or mitigated in a timely manner. For many products, security updates should be easy for users, secure and separated from functionality updates where technically feasible.

Prepare:

  • update distribution channel
  • update signing
  • integrity validation
  • emergency security update procedure
  • user communication
  • rollback or contingency plan
  • evidence of update availability

Evidence to prepare: security update procedure and update process test report.

What must be prepared in 2027?

1. Product cybersecurity risk assessment

Every in-scope CRA product should have a cybersecurity risk assessment. The assessment should identify risks, operating environment, users, interfaces, data, foreseeable misuse, vulnerabilities, components and applicable requirements.

The risk assessment should cover:

  • product intended purpose
  • foreseeable use and misuse
  • interfaces and connections
  • data processed by the product
  • privileges and accounts
  • components and dependencies
  • attack scenarios
  • impact on users and other systems
  • security requirements and evidence of fulfillment

Evidence to prepare: product cybersecurity risk assessment.

2. Essential cybersecurity requirements

The manufacturer must show how the product meets the essential cybersecurity requirements in Annex I. In practice, this means the product should be designed without known exploitable vulnerabilities, have secure default settings, limited attack surface, access control, data protection, security updates and vulnerability handling.

Areas to prepare

  • secure by design
  • secure by default
  • no known exploitable vulnerabilities when made available
  • protection against unauthorized access
  • data encryption where adequate
  • integrity of data and configuration
  • data minimization
  • resilience and availability of basic functions
  • attack surface reduction
  • mechanisms reducing incident impact
  • recording and monitoring of security-relevant activity
  • secure removal of data and settings

Evidence to prepare: CRA requirements matrix with controls, tests and evidence.

3. Technical documentation

Technical documentation will be one of the most important conformity evidence items. It should make it possible to demonstrate that the product meets CRA requirements and that the manufacturer operates product security processes.

Documentation should cover:

  • product description
  • architecture
  • cybersecurity risk assessment
  • security requirements
  • test results
  • SBOM or component information
  • vulnerability handling process
  • update process
  • user instructions
  • conformity assessment
  • evidence of requirement fulfillment

Evidence to prepare: complete CRA technical documentation.

4. Conformity assessment

The manufacturer must select the right conformity assessment procedure. For many products, self-assessment will be possible. For important or critical products, a stricter procedure or notified body involvement may be required.

Check:

  • whether the product is in the default category
  • whether the product is important class I
  • whether the product is important class II
  • whether the product is critical
  • whether harmonised standards were applied
  • whether a notified body is needed
  • whether certificates or schemes can help demonstrate conformity

Evidence to prepare: conformity assessment path decision and evidence pack.

5. EU declaration of conformity and CE marking

After a positive conformity assessment, the manufacturer can issue the EU declaration of conformity and mark the product with CE. This is not only a formality. CE means the manufacturer declares that the product meets the applicable requirements.

Prepare:

  • EU declaration of conformity template
  • product and version identification
  • manufacturer identification
  • conformity basis
  • standards, specifications or schemes used to demonstrate conformity
  • declaration version control process
  • CE marking control process

Evidence to prepare: EU declaration of conformity and CE marking procedure.

6. Instructions and information for users

CRA requires that users receive information necessary for secure use of the product. This includes contact details for vulnerability reporting, intended purpose, security properties, support period, security updates, secure setup and secure decommissioning.

Prepare information on:

  • manufacturer and contact point
  • vulnerability reporting
  • product and version identification
  • intended purpose
  • security properties
  • known circumstances that may create risk
  • support period
  • security update installation
  • secure configuration
  • secure data removal and product decommissioning

Evidence to prepare: product security instructions and public support information.

CRA checklist for 2026

  • do we have a product with digital elements register?
  • do we know which products are in scope of CRA?
  • does every product have a business and technical owner?
  • do we have product classification: default, important, critical?
  • do we have a vulnerability reporting process?
  • do we have a coordinated vulnerability disclosure policy?
  • do we have a contact address for vulnerabilities?
  • do we have a product vulnerability register?
  • do we have a 24 and 72-hour reporting procedure?
  • do we have a user notification process?
  • do we have an SBOM or an SBOM preparation plan?
  • do we monitor component vulnerabilities?
  • do we have a security update process?
  • do we have secure SDLC?
  • have we exercised an actively exploited vulnerability scenario?

CRA checklist for 2027

  • does every product have a cybersecurity risk assessment?
  • do we have a CRA essential requirements matrix?
  • do we have evidence of secure by design and secure by default?
  • is the product not made available with weak default passwords?
  • are security updates distributed securely?
  • is the support period defined and justified?
  • is technical documentation complete?
  • has the right conformity assessment path been defined?
  • is a notified body needed?
  • has the EU declaration of conformity been prepared?
  • do user instructions cover security?
  • is the CE process ready?
  • do importers, distributors and partners have required information?
  • do we have an evidence repository for market surveillance?
  • has the board approved risks, budget and CRA roadmap?

What documents and evidence should be prepared?

Strategic documents

  • CRA product applicability assessment
  • product with digital elements register
  • product classification
  • CRA roadmap for 2026 and 2027
  • product risk register
  • board decisions on scope, budget and risk

Product documents

  • product cybersecurity risk assessment
  • CRA essential requirements matrix
  • product architecture description
  • interface and dependency description
  • description of data processed by the product
  • security mechanism description
  • secure use instructions
  • support period and justification

Engineering documents

  • secure SDLC policy
  • threat modeling
  • SAST, DAST, SCA and security test reports
  • SBOM
  • component and dependency register
  • vulnerability management procedure
  • security update procedure
  • code review and testing evidence

Compliance documents

  • CRA technical documentation
  • conformity assessment path decision
  • conformity assessment report
  • EU declaration of conformity
  • CE marking procedure
  • communication for importers and distributors
  • conformity evidence repository

Operational documents

  • vulnerability report intake procedure
  • coordinated vulnerability disclosure policy
  • actively exploited vulnerability playbook
  • severe incident affecting product security playbook
  • user notification template
  • 24-hour notification template
  • 72-hour notification template
  • final report template

30, 60 and 90-day action plan

First 30 days

  • assign CRA programme owner
  • create product with digital elements register
  • identify which products are made available on the EU market
  • define roles: manufacturer, importer, distributor, integrator, contractor
  • perform initial product classification
  • check which products may require a special conformity path
  • launch vulnerability reporting address
  • prepare action plan before 11 September 2026

Days 31 to 60

  • prepare vulnerability handling procedure
  • prepare CRA reporting playbook
  • start building SBOM for priority products
  • check security update process
  • perform first product risk assessment
  • launch component vulnerability reporting
  • identify secure SDLC gaps
  • prepare first board report

Days 61 to 90

  • exercise actively exploited vulnerability scenario
  • exercise severe incident affecting product security
  • prepare CRA requirements matrix for a priority product
  • perform security tests of a priority product
  • prepare technical documentation template
  • decide conformity assessment path
  • define product support period
  • approve 12-month CRA roadmap

Strategic plan for 2026 and 2027

By 11 September 2026

  • actively exploited vulnerability reporting process
  • severe incident affecting product security reporting process
  • vulnerability reporting contact
  • vulnerability triage
  • vulnerability register
  • notification templates
  • decision path
  • reporting exercise

By the end of 2026

  • product register and classification
  • SBOM for priority products
  • secure SDLC for new releases
  • security update process
  • first product risk assessments
  • conformity assessment plan
  • component supplier analysis
  • CRA board report

First half of 2027

  • CRA essential requirements matrix
  • full security testing of priority products
  • complete technical documentation
  • user instructions
  • support period and update policy
  • conformity assessment preparation
  • alignment with notified body if needed

Second half of 2027

  • complete conformity assessment
  • EU declaration of conformity
  • CE process
  • evidence repository
  • contract review with importers, distributors and partners
  • market surveillance readiness
  • plan for maintaining compliance after 11 December 2027

Common manufacturer mistakes

Mistake 1: treating CRA as a legal issue

CRA has legal consequences, but implementation is mainly a product, engineering and operational task. Legal analysis alone is not enough without changes in the product development process.

Mistake 2: no product register

The company does not know which products are in scope, which are components, which are important or critical and which versions are still supported.

Mistake 3: no vulnerability handling process

From 2026, reporting actively exploited vulnerabilities requires a fast decision path. Without a process, the company may not assess and report on time.

Mistake 4: SBOM without a process

A component list is not enough. The company needs an update process, vulnerability monitoring and mapping between components and product versions.

Mistake 5: security testing only before release

CRA requires security throughout the product lifecycle. An end-stage test does not replace secure SDLC, threat modeling and dependency control.

Mistake 6: unclear support period

The user must know how long security support will be provided. The manufacturer must justify and document it.

Mistake 7: no conformity assessment path decision

If the product is important or critical, the manufacturer may need notified body involvement. This requires time and planning.

Mistake 8: no evidence

Documentation, tests, updates, risk decisions and vulnerability handling must leave a trace. Without evidence, conformity is difficult to demonstrate.

Business example

A SaaS company and software house develops an access management product for B2B customers. The product consists of a web application, an agent installed at the customer, API, open source components, login module and cloud integrations. The company initially assumes CRA mainly concerns IoT devices and delays the topic.

After analysis, it turns out that the customer-installed agent and access management product may be products with digital elements in scope of CRA. The company must prepare product register, risk assessment, SBOM, vulnerability reporting process, security update handling, customer instructions and conformity assessment path analysis.

In 2026, the company launches vulnerability contact, CVD, vulnerability register, SBOM and reporting playbook. In 2027, it completes technical documentation, tests, conformity assessment, instructions and CE process. As a result, CRA becomes part of product maturity, not a panic project at the end of 2027.

How can ccyber.io help?

ccyber.io helps digital product manufacturers prepare for the Cyber Resilience Act in a practical, product-focused and evidence-driven way. We combine regulatory, security engineering, secure SDLC, security testing, SBOM, vulnerability, update and conformity documentation perspectives.

We can support your organization with:

  • CRA applicability assessment
  • product with digital elements register
  • CRA product classification
  • product cybersecurity risk assessment
  • CRA essential requirements matrix
  • secure SDLC and threat modeling
  • SBOM and component management
  • vulnerability handling and CVD procedure
  • actively exploited vulnerability reporting playbook
  • security update process
  • technical documentation and evidence pack
  • conformity assessment and CE readiness
  • CRA roadmap for 2026, 2027 and post-application period

The best first step is a CRA Product Readiness Workshop. In a short workshop, the company can identify which products are in scope, which obligations are urgent in 2026, which conformity path may be needed and what evidence must be prepared before 2027.

FAQ

Does CRA apply only to IoT devices?

No. CRA applies to products with digital elements, meaning many hardware and software products, including applications, components, firmware, network devices, security products, embedded systems and network-connected products.

What is most important in 2026?

The most important task is preparing vulnerability handling and reporting of actively exploited vulnerabilities and severe incidents affecting product security.

What is most important in 2027?

The most important task is full product readiness: risk assessment, essential requirements, technical documentation, conformity assessment, instructions, support period, CE marking and evidence repository.

Does every product require a notified body?

No. Many products can use self-assessment. Important or critical products may require stricter procedures and, in certain cases, notified body involvement.

Are products sold before 11 December 2027 covered?

Products placed on the market before 11 December 2027 will generally be subject to the requirements only if they undergo a substantial modification from that date. However, Article 14 reporting obligations apply to in-scope CRA products even if they were placed on the market before that date.

Must the SBOM be public?

CRA requires preparing an SBOM as part of identifying components and vulnerabilities. Public availability to users is a separate issue. The manufacturer should prepare SBOM and procedures for making it available to relevant parties where required.

How long must a product be supported?

The support period should be defined by the manufacturer and generally should be at least 5 years, unless the expected product use period is shorter. It must be clearly indicated to the user and justified in documentation.

Where should we start?

Start with the product register, CRA classification, in-scope assessment, vulnerability handling process, SBOM and action roadmap before 11 September 2026 and 11 December 2027.

Summary

The Cyber Resilience Act requires digital product manufacturers to move from “we released a product” to “we maintain a secure product throughout the support period”. This means changes in product, engineering, legal, quality and operational processes.

In 2026, the manufacturer should focus on reporting, vulnerability handling, SBOM, updates and secure SDLC foundations. In 2027, it must complete full readiness: risk assessment, requirements, documentation, conformity assessment, declaration of conformity, CE and user information.

The best rule is: do not wait until 2027. A product whose architecture, components, updates and documentation are not prepared today may require far more work than a formal declaration of conformity.

Sources

DORA in Practice: What Digital Operational Resilience Means for Financial Firms and ICT Providers

DORA means that financial firms must prove they can operate despite an outage, cyberattack, ICT provider failure or unavailability of a critical system. Digital operational resilience is not only about having technical safeguards. It includes ICT risk management, business continuity, resilience testing, incident reporting, supplier control, ICT contract register, board oversight and operating evidence. For ICT providers, DORA means stronger contractual requirements, audits, information duties, subcontractor controls and, in selected cases, direct oversight as a critical ICT third-party provider.

Prepared by: CCyber Editorial Team

Short answer

DORA, the Digital Operational Resilience Act, is an EU regulation on digital operational resilience in the financial sector. In practice, it means that banks, insurers, investment firms, payment institutions, crypto-asset service providers and other financial entities must manage ICT risk in a documented, tested and supervised way. A financial firm must know which services and systems are critical, how it responds to incidents, how it restores operations, how it controls ICT providers and how it reports major incidents. For ICT providers, DORA means that financial-sector customers will require more transparency, better contracts, auditability, incident reporting, subcontractor control and resilience evidence.

Last updated

July 2026

Who this article is for

  • boards and supervisory boards of financial firms
  • CISOs, vCISOs, CTOs, CIOs and IT directors
  • compliance, risk, legal, DPO and internal audit teams
  • banks, insurers, investment firms, payment institutions and fintechs
  • cloud, hosting, SaaS, SOC, MDR, backup and managed service providers
  • software houses and integrators working for the financial sector
  • companies maintaining critical systems for financial entities
  • organizations preparing for DORA, NIS2, ISO 27001, customer audit or cyber insurance

Key takeaways

  1. DORA is not only a cybersecurity regulation. It is an operational resilience regulation, meaning the ability of a financial firm to continue operating despite a serious ICT disruption.
  2. The key pillars of DORA are ICT risk management, ICT incident handling and reporting, digital operational resilience testing, ICT third-party risk, information sharing and oversight of critical ICT third-party providers.
  3. For the board, the key question is: do we know which services are critical, how long they may be unavailable and whether we have evidence that we can restore them?
  4. For ICT providers, DORA means stronger contractual requirements, information registers, audit rights, subcontracting control, incident reporting duties and more pressure to provide security evidence.
  5. The best preparation is one resilience programme: critical service map, ICT risk register, tests, incident procedures, supplier contracts, board reporting and evidence repository.

What does DORA mean in practice?

DORA changes how cybersecurity is understood in the financial sector. It is not enough to say that the company has safeguards, policies and an IT provider. The organization must show that it can maintain or restore financial services after a digital disruption.

In practice, DORA requires a financial firm to:

  • know its critical or important functions
  • manage ICT risk formally
  • have procedures for detecting, handling and reporting incidents
  • test digital operational resilience
  • manage ICT provider risk
  • maintain a register of information on ICT provider contracts
  • control subcontracting in critical services
  • have business continuity and recovery plans
  • report risk to the board
  • maintain evidence of control operation

Simply put: DORA requires the financial sector to be resilient not only against a typical cyberattack, but also against provider failure, operational error, cloud unavailability, data center problems, connectivity loss, faulty change, ransomware and other ICT disruptions.

What is digital operational resilience?

Digital operational resilience is the organization’s ability to maintain, protect, detect, respond, recover and learn after a digital disruption. In the financial sector, the goal is to ensure that an ICT incident does not stop services that are important for customers, markets and financial stability.

Digital operational resilience includes:

  • preventing disruptions
  • early incident detection
  • rapid response
  • operating in emergency mode
  • safe service recovery
  • communication with customers, providers and authorities
  • root cause analysis
  • gap remediation
  • continual improvement

This means digital operational resilience is not one tool. It is a system for managing risk, continuity, suppliers and evidence.

Who is covered by DORA?

DORA applies to a broad catalogue of financial entities operating in the European Union and affects ICT service providers supporting the financial sector. The exact qualification should always be checked against the regulation, implementing acts and positions of competent authorities.

Examples of financial entities

  • banks
  • payment institutions
  • electronic money institutions
  • investment firms
  • fund managers
  • insurance and reinsurance undertakings
  • insurance intermediaries, where in scope
  • central securities depositories
  • central counterparties
  • trading venues
  • trade repositories
  • crypto-asset service providers where covered by relevant rules

ICT providers

DORA also affects ICT providers, meaning companies delivering information and communication technology services to the financial sector. Not every ICT provider automatically becomes directly supervised by EU authorities. Most providers will feel DORA through contractual requirements from financial-sector customers. Providers designated as critical may be subject to specific European-level oversight.

Examples of ICT providers

  • cloud providers
  • data centers
  • hosting providers
  • banking and insurance system providers
  • SaaS companies
  • SOC and MDR providers
  • backup and recovery providers
  • system integrators
  • software houses
  • providers of monitoring, identity and payment tools

Key DORA pillars

1. ICT risk management

A financial firm must have an ICT risk management framework. This is not only a document, but an operating process: asset identification, risk assessment, safeguards, monitoring, response, recovery and reporting.

In practice this means:

  • ICT asset register
  • critical system map
  • ICT risk register
  • risk owners
  • security policies and procedures
  • access control
  • MFA for critical accounts
  • data protection
  • monitoring and logs
  • continuity and recovery plans
  • board reporting

2. ICT incidents and reporting

DORA requires management, classification and reporting of major ICT-related incidents to competent authorities. The company must have a procedure, roles, templates, escalation path and response evidence.

In practice this means:

  • incident classification criteria
  • ICT incident register
  • escalation process
  • notification templates
  • response team roles
  • log preservation
  • root cause and remediation report
  • scenario exercises

3. Digital operational resilience testing

DORA requires digital operational resilience testing. Tests should not be limited to one technical test. They should cover procedures, systems, suppliers, recovery and crisis scenarios.

Example tests

  • backup tests
  • critical system recovery tests
  • business continuity plan tests
  • application security tests
  • vulnerability scanning
  • penetration tests
  • tabletop exercises
  • threat-led penetration testing, where required

4. ICT third-party risk

This is one of the most important DORA areas. The financial sector is highly dependent on technology providers. DORA requires these dependencies to be visible, controlled and covered by contracts.

In practice this means:

  • ICT contract information register
  • identification of critical or important functions
  • supplier risk assessment
  • security requirements in contracts
  • audit rights
  • supplier incident reporting rules
  • subcontractor control
  • exit plan
  • service quality monitoring

5. Information sharing

DORA provides for information and intelligence sharing on cyber threats among financial entities. In practice, firms should consider how they use threat information, sector warnings and industry cooperation.

In practice this means:

  • monitoring sector warnings
  • using threat intelligence
  • updating risk scenarios
  • including new threats in tests
  • cooperating with relevant industry organizations where applicable

6. Oversight of critical ICT third-party providers

DORA provides specific oversight for ICT providers designated as critical for the financial sector. For such providers, this means higher expectations around risk, controls, transparency and cooperation with oversight authorities.

In practice this means:

  • greater visibility of concentration risk
  • requirements for provider controls and resilience
  • possible European-level oversight
  • information and cooperation requirements
  • more pressure on security and resilience evidence

What does DORA mean for the board?

DORA requires digital operational resilience to become a board topic, not only a technical topic. The board should understand which functions are critical, which ICT risks threaten them, which risk-reducing actions are implemented and which supplier dependencies matter most.

The board should know:

  • which services are critical for customers and the market
  • which systems support those services
  • what the top ICT risks are
  • which incidents require reporting
  • which suppliers support critical or important functions
  • whether backups were tested
  • whether the business continuity plan was exercised
  • whether the ICT contract information register is current
  • whether there are gaps requiring budget decisions

The board should approve:

  • ICT risk management framework
  • ICT risk appetite
  • digital resilience priorities
  • budget for critical actions
  • business continuity and recovery plan
  • digital operational resilience testing plan
  • ICT provider management rules
  • risk acceptances and exceptions

What does DORA mean for financial firms?

For financial firms, DORA means moving from “we have IT and security” to “we can prove digital operational resilience”. This is a major difference.

A financial firm should prepare:

  • ICT risk management framework
  • critical or important function map
  • ICT asset register
  • ICT risk register
  • ICT incident procedures
  • major incident reporting process
  • resilience testing programme
  • business continuity plan
  • incident recovery plan
  • ICT contract information register
  • ICT supplier risk assessment
  • exit plan for critical providers
  • evidence repository

What does DORA mean for ICT providers?

ICT providers supporting the financial sector should treat DORA as a significant change in customer expectations. Even if the provider is not directly supervised as a critical ICT third-party provider, its financial-sector customers must demonstrate control over supplier risk.

ICT providers should expect questions about:

  • business continuity
  • recovery plan
  • RTO and RPO
  • incident reporting
  • subcontractors
  • data location
  • security testing
  • access control
  • MFA for administrator accounts
  • encryption
  • logs and monitoring
  • audit rights
  • exit plan
  • compliance evidence

ICT providers should prepare:

  • service description and responsibility boundaries
  • security evidence pack
  • resilience test report
  • incident procedure for financial-sector customers
  • subcontractor list
  • subcontractor change procedure
  • exit and migration plan
  • SLA and incident reporting model
  • security architecture description
  • training and access control evidence

Critical or important functions: the heart of DORA

The distinction between critical or important functions is very important in DORA. These functions indicate which processes, systems and suppliers matter most for the resilience of the financial firm.

A function may be critical or important if its disruption:

  • may significantly affect financial service continuity
  • may harm customers
  • may make it harder to meet regulatory duties
  • may affect the company’s operational stability
  • may cause significant financial or reputational loss

Examples of functions and systems

  • online banking
  • payment systems
  • policy and claims handling
  • trading systems
  • settlement
  • risk systems
  • identity and access
  • cloud systems supporting financial services
  • cybersecurity and monitoring systems

ICT contract information register

One practical DORA requirement is the register of information on ICT provider contracts. This is not a simple supplier list. It is a structured set of data showing which ICT services support the firm, which functions they cover and what risk results from these dependencies.

The register should help answer:

  • who is the ICT provider?
  • what service is provided?
  • does the service support a critical or important function?
  • where is data processed?
  • are subcontractors involved?
  • what are the contract termination terms?
  • is there an exit plan?
  • how does the provider report incidents?
  • does the firm have audit rights?
  • who owns the supplier relationship?

Evidence to prepare: current ICT contract information register linked to critical or important functions.

ICT provider contracts: what must change?

DORA means ICT provider contracts must become more precise. This is especially true where the provider supports a critical or important function.

Check the contract for:

  • service description
  • service and data processing location
  • service levels
  • security requirements
  • incident reporting duties
  • right to audit
  • subcontracting rules
  • termination terms
  • migration support duties
  • data access and return
  • business continuity tests
  • exit plan

Red flags

  • no audit rights
  • unclear incident reporting timelines
  • unclear subcontracting
  • no data location information
  • no exit plan
  • no duty to support recovery
  • no resilience test evidence
  • unclear responsibility boundaries

Digital operational resilience testing

Testing under DORA should answer the question: can the company operate when something goes wrong? This is not only a technical test. It checks people, processes, suppliers, backups, communication and board decisions.

Minimum testing programme

  • backup restore test
  • ransomware exercise
  • cloud provider outage test
  • payment system unavailability test
  • administrator account takeover test
  • communication test without company email
  • incident escalation to board test
  • major ICT incident reporting test

Testing evidence

  • test scenario
  • date and participants
  • test result
  • identified gaps
  • remediation actions
  • action owners
  • closure deadlines
  • board report

ICT incidents: what must be prepared?

DORA requires the company to identify, classify and report ICT incidents. This must be prepared in advance because during an incident there is no time to create a process from scratch.

Prepare:

  • ICT incident definition
  • major ICT incident criteria
  • incident register
  • escalation path
  • initial notification template
  • intermediate report template
  • final report template
  • competent contact list
  • customer notification process where required
  • remediation process

Common mistake

The firm has an incident response plan, but no classification and reporting procedure aligned with DORA. During a crisis, people know “something happened”, but do not know whether and how to report.

DORA and NIS2: how to understand the relationship?

DORA and NIS2 share a common goal: stronger digital resilience and cybersecurity. Their scope differs. DORA is a specific regulation for the financial sector and ICT risk. NIS2 covers a broad catalogue of critical and important sectors.

For financial firms

If a financial firm is subject to DORA, DORA will be the primary regulation for digital operational resilience. This does not mean other regulations can be ignored, but for ICT risk in the financial sector, DORA is the key reference point.

For ICT providers

An ICT provider may simultaneously feel DORA requirements from financial-sector customers and NIS2 requirements if it is itself in scope of NIS2 or serves entities from other regulated sectors. Providers should therefore build one security programme that supports multiple regulations and audits.

DORA and ISO 27001

ISO 27001 can help significantly with DORA preparation, but it does not replace DORA. ISO 27001 provides an information security management system, risk register, controls, audits, management reviews and corrective actions. DORA adds financial-sector specific requirements, especially around ICT risk, ICT incidents, resilience testing and ICT providers.

Best approach

  • use ISO 27001 as the management system
  • add DORA requirements to the control map
  • extend the risk register with DORA ICT risks
  • update ICT provider contracts
  • add ICT incident reporting procedures
  • maintain one evidence repository

DORA checklist for a financial firm

Governance

  • has the board approved the ICT risk management framework?
  • are there owners for critical or important functions?
  • is there an ICT risk report for the board?
  • does a digital resilience plan exist?
  • is supplier risk reported to the board?

ICT risk

  • does an ICT risk register exist?
  • are risks linked to services and systems?
  • do controls have owners?
  • do risk acceptances exist?
  • do remediation actions have deadlines?

Incidents

  • does an ICT incident classification procedure exist?
  • do reporting templates exist?
  • do people know who escalates an incident?
  • does the firm exercise a major ICT incident?
  • do incidents end with a report and remediation actions?

Testing and recovery

  • does a digital operational resilience testing programme exist?
  • are backups tested?
  • are RTO and RPO known?
  • has provider outage been tested?
  • are test results reported to the board?

ICT providers

  • does an ICT contract information register exist?
  • were providers supporting critical or important functions identified?
  • do contracts contain required security clauses?
  • are subcontractors controlled?
  • do exit plans exist?

DORA checklist for an ICT provider

Evidence for a financial-sector customer

  • service description and responsibility boundaries
  • security architecture description
  • business continuity report
  • recovery test report
  • incident reporting procedure
  • subcontractor list
  • data location information
  • certificates and audit reports where available

Operational controls

  • MFA for administrator accounts
  • named accounts for administrative access
  • administrative activity logging
  • service availability monitoring
  • vulnerability management process
  • business continuity plan
  • incident recovery plan
  • resilience tests

Contracts and subcontractors

  • clear SLA
  • incident reporting conditions
  • customer audit rights
  • rules for subcontractors
  • subcontractor change procedure
  • data return or deletion rules
  • exit plan and migration support

How to prepare a practical DORA programme?

Step 1: define scope

First, determine which entities, services, systems, locations, providers and functions are covered by DORA.

Result: DORA scope and critical or important function map.

Step 2: perform gap analysis

Compare the current state with DORA requirements. Check not only documents, but also operating evidence.

Result: DORA gap analysis with owners and priorities.

Step 3: prepare ICT risk register

The risk register should connect technology risks with financial services, customers, suppliers and business continuity.

Result: ICT risk register approved by the relevant governance forum.

Step 4: organize incidents and reporting

Prepare classification, escalation and reporting procedures for major ICT incidents.

Result: ICT incident procedure, templates and reporting path test.

Step 5: launch resilience testing programme

Test not only technology, but also people, suppliers, recovery and communication.

Result: test schedule, reports and remediation list.

Step 6: build ICT contract information register

The register should show the full picture of ICT provider dependencies.

Result: information register ready for reporting and review.

Step 7: update ICT provider contracts

Focus first on providers supporting critical or important functions.

Result: contract update plan, new clauses and risk assessments.

Step 8: prepare the board

The board should understand DORA, ICT risks, critical functions, suppliers and disruption scenarios.

Result: board training, risk report and budget decisions.

Step 9: build evidence repository

DORA requires evidence. Evidence should be organized and current.

Result: DORA evidence matrix with owners, dates and status.

Step 10: run a mock audit

A mock audit shows whether the firm is truly ready or only has documents.

Result: audit report, gap list and corrective action plan.

30, 60 and 90-day action plan

First 30 days

  • assign DORA programme owner
  • define scope of entities, services and systems
  • identify critical or important functions
  • collect existing ICT policies and procedures
  • start ICT risk register
  • review current ICT supplier register
  • check MFA, backup and recovery plans
  • prepare first board report

Days 31 to 60

  • perform DORA gap analysis
  • launch ICT contract information register
  • prepare ICT incident procedure
  • prepare incident reporting templates
  • assess providers supporting critical or important functions
  • plan ICT contract updates
  • perform restore test for a critical system
  • train the board and process owners

Days 61 to 90

  • run major ICT incident exercise
  • test critical provider outage
  • fill gaps in ICT contracts
  • perform supplier access review
  • launch DORA evidence repository
  • close high-priority actions
  • prepare DORA mock audit
  • approve 12-month roadmap

What documents and evidence should be prepared?

Governance documents

  • DORA programme scope
  • critical or important function map
  • ICT risk management framework
  • ICT risk register
  • board risk report
  • budget decisions
  • risk acceptances

Operational documents

  • ICT incident procedure
  • major ICT incident reporting procedure
  • business continuity plan
  • recovery plan
  • resilience testing procedure
  • vulnerability management procedure
  • privileged access procedure

Supplier documents

  • ICT contract information register
  • critical supplier register
  • supplier risk assessments
  • contracts and security annexes
  • exit plan
  • subcontractor list
  • supplier review report

Testing evidence

  • restore test report
  • business continuity test report
  • incident exercise report
  • security test report
  • vulnerability report
  • remediation action list
  • evidence of gap closure

Which metrics should the board see?

Resilience metrics

  • percentage of critical functions with defined RTO and RPO
  • date of latest restore test
  • critical service recovery time
  • number of resilience tests per year
  • number of open actions after tests

Incident metrics

  • number of ICT incidents
  • number of major ICT incidents
  • detection time
  • escalation time
  • notification preparation time
  • number of remediation actions after incidents

Supplier metrics

  • number of ICT providers in the register
  • number of providers supporting critical or important functions
  • percentage of contracts reviewed for DORA
  • number of providers without exit plan
  • number of high-risk subcontractors

Risk metrics

  • number of high ICT risks
  • number of risks without owner
  • number of overdue risk acceptances
  • number of overdue remediation actions
  • DORA roadmap status

Common company mistakes

Mistake 1: treating DORA as a documentation project

DORA requires real resilience and evidence of operation. Documentation without tests, registers and decisions is not enough.

Mistake 2: no critical or important function map

The firm does not know which processes matter most, so it cannot prioritize tests, suppliers and recovery properly.

Mistake 3: supplier register not linked to risk

A supplier list is not enough. The firm must know which provider supports which function and what impact provider failure would have.

Mistake 4: contracts without audit rights and exit plan

This is a major risk, especially for services supporting critical or important functions.

Mistake 5: only technical testing

Digital resilience requires testing board decisions, communication, suppliers and emergency-mode operation too.

Mistake 6: no incident reporting procedure

An incident response plan is not enough if there is no classification, templates and reporting path aligned with DORA.

Mistake 7: ICT provider does not understand DORA expectations

A provider may deliver a technically good service, but may not be ready for reporting, audits, subcontracting and evidence required by financial-sector customers.

Mistake 8: the board does not see resilience metrics

The board sees IT projects, but not real resilience: tests, RTO, RPO, critical providers, incidents and overdue risks.

Business example

A financial firm uses several key ICT services: cloud, transaction system, customer service system, SOC service, backup and an external software provider. Before DORA, it treated these contracts mainly as procurement and IT topics. After analysis, the firm discovers that some providers support critical or important functions, while contracts lack clear rules on audit, incident reporting, subcontracting and exit plans.

The firm launches a DORA programme. It creates a critical function map, ICT risk register, ICT contract information register and testing plan. It performs a restore test, major ICT incident exercise and supplier review. The board receives the first report with resilience metrics, and providers receive requirements for contract annexes.

The biggest change is not creating a new policy. The biggest change is that the firm starts seeing technology dependencies as business risk and can show evidence of resilience.

How can ccyber.io help?

ccyber.io helps financial firms and ICT providers prepare for DORA in a practical, risk-based and evidence-driven way. We do not start from documentation for documentation. We start from critical functions, suppliers, incidents, tests, the board and the real ability to operate after disruption.

We can support your organization with:

  • DORA readiness assessment
  • critical or important function map
  • ICT risk register
  • ICT contract information register
  • ICT provider contract review
  • digital operational resilience testing programme
  • ICT incident and reporting procedures
  • major ICT incident exercises for the board
  • recovery and business continuity tests
  • DORA evidence pack for audit and supervision
  • DORA programme for ICT providers serving the financial sector
  • 30, 60, 90-day and 12-month roadmap

The best first step is a DORA Operational Resilience Workshop. In a short workshop, the company can determine which functions are critical, which providers matter most, which contracts need changes, which tests must be performed and which evidence should be prepared before audit.

FAQ

What is DORA?

DORA is an EU regulation on digital operational resilience in the financial sector. It covers ICT risk management, incidents, resilience testing, ICT providers and oversight of critical ICT third-party providers.

When does DORA apply?

DORA applies from 17 January 2025. Financial firms should already operate under its requirements and maintain readiness evidence.

Does DORA apply to ICT providers?

Yes, but in different ways. Most ICT providers experience DORA through requirements from financial-sector customers in contracts, audits and reporting. Critical ICT providers may be subject to specific oversight.

What is digital operational resilience?

It is the ability of a firm to maintain or restore services despite an ICT incident, outage, cyberattack, provider failure or technology disruption.

What matters most in DORA?

Critical or important functions, ICT risk, incidents, resilience testing, ICT providers, information register and operating evidence.

Is ISO 27001 enough for DORA?

Not automatically. ISO 27001 helps significantly, but DORA has sector-specific requirements for ICT incidents, resilience testing, ICT providers, information register and board oversight.

What should an ICT provider prepare for a financial-sector customer?

Service description, responsibility boundaries, security evidence, incident procedure, continuity plan, recovery tests, subcontractor list, audit rules and exit plan.

Where should we start?

Start with the critical or important function map, ICT risk register, ICT supplier register and contract review for providers supporting the most important services.

Summary

In practice, DORA means moving from IT protection to digital operational resilience of the entire financial organization. The firm must know which services are critical, which systems support them, which providers are essential, how backups work, how incidents are reported and whether the board sees the real risk level.

For financial firms, DORA means ICT risk management, resilience testing, incident reporting, provider control and evidence. For ICT providers, it means more transparency, stronger contracts, audits, reporting, subcontractor control and the need to show that the service is resilient.

The best rule is: digital resilience cannot be proven by a policy alone. You need tests, reports, metrics, board decisions, supplier registers and evidence that the firm can operate despite disruption.

Sources

We write about regulations such as NIS2, DORA, CRA and ISO 27001, cybersecurity for SMEs and critical infrastructure, as well as cyber hygiene, emerging threats and building security awareness within organisations.

Every article delivers practical knowledge - no jargon, just concrete steps you can act on to effectively protect your data, people and business continuity.